4/10 Poor
Sarah N.
12 Apr 2024
Disliked: Cleanliness
Had to clean it ourselves before we settled in.
We arrived later in the evening to the cabin. When we arrived, the cabin smelled dirty and musty as if it had been locked up all season, which is understandable if it were clean. The bottom floor bedroom smelled like a mix of water-logged carpet, smoke and must - no one was able to sleep in that room so we had to have the kids share beds to accommodate our number of guests with one bed down. There was dog food under the couches and table, along with dog hair on the suede couches - we paid to board our dogs and did not bring them with. There were sprinkles, crumbs and sticky mess on the dining room table. Food was splattered along the wall were I can assume the trash can sat. The floors and steps were dusty, dirty and sticky. We left the cabin to buy cleaning supplies at the Dollar General before they closed at 10pm because there was not even a sufficient mop in the cabin to clean up ourselves. We spent an unacceptable amount of time cleaning the toilets, downstairs floors, kitchen counters, tables, bathroom counters and the dog hair off the couches before we even settled in. The hot tub was on when we arrived, but the water was super cloudy, did not smell chlorinated and there was a dark ring along the tub wall - we opted not to use it. The second floor balcony door did not lock so we placed a pool stick along the sliding door track for our own peace of mind. The same door's sliding screen was off the tract and leaning against the door. I had planned to cook quite a bit during our stay but the grill was filthy and unusable. The air exchange, garland above the stove, celing fans and beams (above the stove) are layered in dust showing the neglect that cabin has seen. This is the first booking we have used through VRBO and will likely be the last. I'm sure this company has years of great reviews, however, our experience was well below our other stays in this area.
The next morning, I left a message on the company's answering machine letting them know there were some maintenance issues and housekeeping concerns we had. I did receive a text message later that day offering to send housekeeping to the cabin Saturday morning - which would have been nice. However, by this time, we were one day from checking out and had corrected most of the housekeeping issues when we arrive - plus, we were not comfortable having strangers in the cabin (my mother in law has post-radiation prescription medication she did not want left unattended).
Sarah N.
Stayed 3 nights in Apr 2023