Serres Holidays from AU$550

Charming little Hotel I have stayed there several times and I will be back.

The hotel is perfectly located but a little tired. Half the plug sockets in our room weren’t working which was an irritation. The room with a sea view was otherwise fine - a good size with a small balcony. Breakfast was good - a wide variety of food and not too over crowded. I’d stay again.

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Clean room, comfortable mattress and duvets. Nice shampoo and shower gel.

This was the perfect spot to spend the night after a very long day of travel. All of the staff members were extremely kind and helpful. We had a wonderfully romantic time. The property is spectacular. We also enjoyed a spa evening and nice dinner on the balcony. Highly recommend!