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Windsor Palace Hotel

4.0 star property
Travelers find lakeside tranquility at the spa with aromatherapy and reflexology treatments, then enjoy evening entertainment at the nightclub

Choose dates to view prices

Windsor Palace Hotel, beside the lake, offers a sauna, steam room, and rejuvenating massages. Victoria restaurant serves international cuisine, and rooms have WiFi. This property balances daytime wellness with nightlife options.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
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About the area

Located in Serock, Windsor Palace Hotel is in a regional park and on a lake. Kampinos National Park and Water Reservoir reflect the area's natural beauty and area attractions include Warsaw Zoo and Room Escape Warsaw. Travelling with kids? Consider Copernicus Science Centre and Fryderyk Chopin Museum. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Serock travel guide
Map
75 Jachranka on the Zegrze Lake, Serock, Masovia, 05-140

What's nearby

  • Catholic Church of St. Anthony of Padua
    4 min drive - 4.7 km
  • Fort Zegrze
    6 min drive - 5.8 km
  • Zegrze Reservoir
    6 min drive - 5.1 km
  • Zegrze Marina
    7 min drive - 7.4 km
  • Grodzisko Barbarka
    9 min drive - 10.5 km

Getting around

  • Warsaw Praga Station
    36 min drive
  • Frederic Chopin Airport (WAW)
    67 min drive

Restaurants

  • McDonald's
    13 min drive
  • Restauracja Złoty Okoń
    8 min drive
  • Złoty Lin
    11 min drive
  • Żura'aVina
    11 min drive
  • Shell
    13 min drive

About this property

Windsor Palace Hotel

Upscale family-friendly hotel by the lake
Consider a stay at Windsor Palace Hotel and take advantage of a marina, a nightclub and a bowling alley. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, reflexology or hydrotherapy. The on-site restaurant, Victoria, features international cuisine. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
  • A 24-hour front desk, a banquet hall and massage treatment rooms
Room features
All 178 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • LCD TVs with satellite channels
  • Heating, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 48 for adults and PLN 48 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Five O Clock
  • Victoria

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 48,438 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 80.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 100.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.17 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PLN 48 for adults and from PLN 48 for children
  • Pet fee: PLN 80.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

Property is also known as

Windsor Palace Hotel Serock
Windsor Palace Serock
Windsor Palace Hotel Hotel
Windsor Palace Hotel Serock
Windsor Palace Hotel Hotel Serock

Frequently asked questions

Is Windsor Palace Hotel pet-friendly?

Yes, Windsor Palace Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of PLN 80.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Windsor Palace Hotel?

Self-parking is free at this property.

What time is check-in at Windsor Palace Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Windsor Palace Hotel?

Checkout is at 10:00 AM.

Does Windsor Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Windsor Palace Hotel located?

This family-friendly Serock hotel is located on a lake, within 3 mi (5 km) of Catholic Church of St. Anthony of Padua and Zegrze Reservoir. First Warsaw Golf & Country Club and Modlin Fortress are also within 16 miles (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Windsor Palace Hotel Reviews

8.6

Excellent

9.2

Cleanliness

8.0

Location

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 23 out of 44 reviews
Rating 8 - Good. 10 out of 44 reviews
Rating 6 - Okay. 8 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 0 out of 44 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket vackert hotell i mycket gott skick, kändes som i ett slott. Mycket bra frukostbuffé. Trevligt område med natur kring hotellet. Fungerade bra att sova bara en natt på hotellet, då jag var på genomresa.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cooking services that they offered for breakfast. The safe in the room was a good idea and was very nice. Alex
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un endroit superbe, on se croirait dans un palace. Mon sejour a eu lieu durant l'épidémie donc je n'ai pas pu profiter de tout le charme de l'endroit. Chambre propre et très grande. Très bonne literie. Petit-déjeuner copieux. J'aimerai découvrir l'endroit dans des circonstances "normales". En tout cas endroit a découvrir ainsi que toutes les activités que je n'ai pas pu essayer : restaurants, la plage, et l´accro-branches a l'air dingue!
Stayed 1 night in May 2021

4/10 Poor

Andrew, Birmingham

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’m sure it’s a lovely place outside of pandemic time and in season. I attended a wedding here. The rooms are dated and looking past their prime. There was no bar. There was no restaurant for evening meals. There were no tea/coffee facilities in the room. This is very much a conference centre with rooms as opposed to a hotel. If I were you, I’d stay at the sister hotel next door. It had all the facilities that we’re missing. So it can’t be blamed on COVID.
Stayed 3 nights in Sep 2020

6/10 Okay

Paul, Manchester u.k

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel however we stayed for two nights at a good price but the was no facilities for a tea or coffee only from the bar or at breakfast times on the second night there was a works convention on were most were drunk and we even had a fight going on outside on the landing and the music keet us up till 3am not the best when you have to fly back home the next day would we stay again NO
Stayed 2 nights in Sep 2020

8/10 Good

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opinia służbowego wędrowca

Obiekt oraz okolica wspaniała, obsługa bardzo miła i pomocna, z restauracji nie korzystałem. Minus za brak otwartego "baru" (wytłumaczono, że to przez Covid-19), materace zbyt miękkie, brak lodówki w pokoju.
Stayed 1 night in Jul 2020

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Świetne miejsce na weekendowy wypad.

Bardzo udany pobyt! Od samego początku do końca. Przemiła Pani na recepcji nas przywitała i również pożegnała. Pokój bardzo wygodny, ze wszystkimi udogodnieniami. Przepiękna okolica do spacerów. Jak najbardziej polecam hotel Windsor.
Stayed 1 night in Nov 2019

6/10 Okay

Maciej

Liked: Cleanliness
Disliked: Property conditions & facilities
Obiekt spory, znany, więc chciałem tam w końcu przenocować i miałem pecha lub innevoceny są na wyrost. Na powitanie recepcjonistka z grymasem na twarzy, nie mająca pojęcia jak rozliczyć pobyt / ta kwestia ciągnęła się do samego końca, kto pobiera odemnie kwotę za nocleg, strona internetowa czy mam bezpośrednio zapłacić w hotelu - Hotels. Com, ściągnęło mi kwotę w momencie rezerwacji, w pokoju odcrazu na wejściu oberwane drzwi od szafki /zgłosiłem to w recepcji, hednak uważam, że takue coś może się przytrafić w przydrożnym motelu a nie w tak wysoko cenionym hotelu /, śniadanie w miarę, ale brakowało tego "czegoś" jak ma miejsce o takim mniemaniu. Ogólnie to wysłużony hotel i przerost formy na treścią z pewnością nie wart tych cen, ale to tylko moje zdanie...
Stayed 1 night in Jul 2019

10/10 Excellent

Szczepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Windsor

Po prostu super
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Siisti. Kaukana kaikesta. Ruoka keskinkertaista, Aamupala runsas.Ranta ei ollut uimakelpoinen. Liikenneyhteydet olemattomat.Huone oli hyvä.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warto przyjechac

Piękna okolica, ogromny kompleks hotelowy, duże przestronne pokoje, miła obsługa.
Stayed 1 night in Jul 2019

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo ładna lokalizacja blisko jeziora i hotel w bardzo eleganckim wręcz barokowym stylu. Bardzo dobre śniadania.
Stayed 1 night in Jul 2019

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wypad weekendowy

Wyjazd z rodziną piękna okolica piękny hotel sympatyczna obsługa, uśmiechnięta pomocna pokój zadbany łóżka wygodne na siłę można się przyczepić, ale my byliśmy zachwyceni w restauracji nie drogo w porównaniu do hotelu obok. Atrakcje dla dzieci blisko plaża jest gdzie po spacerować usiąść i się odprężyć polecamy i napewno wrócimy
Stayed 1 night in Jul 2019

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było ok, miła obsługa, dobre jedzenie.
Stayed 1 night in May 2019

8/10 Good

David

Very pleasant stay in pleasing surroundings
Stayed 2 nights in Nov 2018

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel; far from everything

This is a fantastic upscale hotel. Great room great amenities. They advertise multilingual staff however we only found one employee who could speak English. But she was really good! Unfortunately for the night of our visit and review the hotel was totally booked for two big events. The dining room was converted to a banquet room and we could only eat dinner in the lobby bar. We checked for other nearby restaurants and the nearest one was almost 10 km away.
Stayed 1 night in Oct 2018

8/10 Good

Juha-Pekka

Mahtava hotelli

Erittäin laadukas ja hieno hotelli! Olimme matkalla Suomesta Espanjaan ja tämä hotelli oli sopivasti matkan varrella. Näin laadukasta tähän hintaan ei Suomesta löydy.
Stayed 1 night in Sep 2018

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Nice surroundings, loads of activities, good breakfast:)
Stayed 2 nights in Jul 2018

4/10 Poor

Alberto

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

A 4 stars hotel with unprofessional recepcionits

The hotel has 175 rooms, my friend and I we were the only guests in the hotel. They gave us a terrible welcome, they didn't provide to us any information and they lied about services. They didn't open to us the bowling, they didn't want to open the swimming pool and they were rude when we tried to complain. It was not a language issue, because my friend speaks Polish. Luckily, the manager she was kind and helped us because the receptionists were totally unprofessional for a 4 stars hotel. There were more people working (2 receptionists, 1 bar attender) than guests and they didn't care to give us a good service. I can't imagine how they treat people in big events.

6/10 Okay

Anas

Liked: Cleanliness
Disliked: Staff & service

poor welcoming

het hotel op zich is goed, mooi, en nietjes. medewerken zijn niet welcoming mensen, vond ik, over het algemeen hospitality is niet iets voor polen!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Mooi hotel, slechte kok

Een groots opgezet en statig hotel, een hotel waar je een zwembad verwacht, maar die is er niet. Mijn komst was een verassing, mijn reservering was onbekend bij de receptie. Middels het Hotel.com app kon ik het e.a. aantonen en kreeg ik toegang. De kamer is rustig en voorzien van goede WiFi. Het eten in ruime restaurant met imposant plafon was minder. Het stuk vlees was droog en taai. Halve aardappelen uit de oven waren keihard en niet eetbaar, hoe een kok dit voor elkaar krijgt is mij een raadsel, ze waren echt rauw.
Stayed 1 night in Feb 2018

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice gateway place near Warsaw

As long as you go along with the style of the place it can be really pleasant. Rooms are clean and comfortable, service kind and helpful and area very much relaxing.
Stayed 1 night in Oct 2017

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kuninkaallista loistoa

10+++++ Loistava palvelu sähköauton omistajalle. Tekivät ksiken mahdollisen, että asiat saatiin kuntoon. Hotelli kuninkaallisen loitokas. Paras hotelli sadoista, missä olen vieraillut.
Stayed 1 night in Jul 2017

10/10 Excellent

Marcin, Lublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend w Windsorze

Hotel doskonały na odpoczynek. Wspaniała okolica, cisza, spokój, zielono :) Ładne wnętrza na przyjęcia weselne w ktorym uczestniczyliśmy. Doskonała Kuchnia. Śniadania do wyboru do koloru:)

10/10 Excellent

Frederic, warszawa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice but all service are very long....

Only polish language ! It's really big problem for english talking. Jacuzzi is not free like in all other hotel... For all service you need, you must be patient and still waiting , waiting, waiting....