Serian Division Holidays from AU$1,280

The staff are help to offer insect aerosol to kill cockroaches...;), please imagine the rest. However indeed it is good value if these not the issue, Air con is good

Excellent AC in room. Room described on here as "sea view" turns out to be "partial sea view", which is the description used on the hotel's own website. Staff very good, especially in restaurant which has a separate vegan menu with some good options. Some evidence that maintenance has suffered, such as a missing tile on pool and water leaking through to children's pool. Water leaking from toilet handle in room. Signs direct to a spa that no longer exists.

This was a cabin in the rainforest, so in the thick of nature. Sadly for us, it rained during our whole stay. I think its an amazing location for getting away and seeing wildlife on your doorstep. There are on resort things that you can pay for like bat walk, kayaking, high ropes and boat trips. There are also self guided trails. I think if you are staying longer than a few days, you may run out of activities. I also thought the boat trip was a bit pricey considering others we had been on in Malaysia. The staff were friendly and answered all concerns. There is no Wifi in the cabins and even our eSIMs struggled with reception. The rooms could do with a few more amenities like hooks, iron, hairdryer, more sockets and wifi. The fridge and kettle were welcome. The breakfast was lovely with a variety and changed daily. You can order a meal or even to your cabin from the restaurant, but we wanted a few more options. They also do yummy milkshakes. The restaurant is a lovely place to relax as there is wildlife around and you are practically on the beach. It also had Wifi. You can get laundry done, but it needs to be requested - no option to do yourself. There is a small shop at reception, but not well stocked and seemed musty. The 'second' beach really needs better steps sorted so you can get to it safely. We didn't use the jungle pool - my kids were very suspicious. City centre is 1 hr drive & Grabs don't come I loved this resort, but a few improvements could be even better!