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Reviews of Shinhwa Jeju Shinhwa World Hotel & Resorts

4.5 out of 5
Shinhwa Jeju Shinhwa World Hotel & Resorts
38, Sinhwayeoksa-ro 304beon-gil, Andeok-myeon, Seogwipo, Jeju

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 629 reviews" "
Rating 8 - Good. 143 out of 629 reviews" "
Rating 6 - Okay. 61 out of 629 reviews" "
Rating 4 - Poor. 26 out of 629 reviews" "
Rating 2 - Terrible. 22 out of 629 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Young-Jihn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very unkind staff especially during check-in
Stayed 1 night in Apr 2024
Response from 제주신화월드 호텔 & 리조트 on 30 Apr 2024
안녕하십니까? Young-Jihn 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 먼저, 즐거운 마음으로 제주신화월드를 방문해 주셨을 텐데, 미흡한 직원 서비스로 인해 고객님의 기대에 미치지 못한 경험을 제공드리게 된 점 진심으로 사과드립니다. 고객님께서 남겨주신 의견은 유관 부서로 전달하였으며, 추후 방문 시에는 더욱 나아진 서비스로 고객님을 모실 수 있도록 최선을 다하겠습니다. 감사합니다.

10/10 Excellent

Robert George Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jeju Shinhwa World Hotels & Resorts on 1 Apr 2024
Dear Robert George, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 18 Dec 2023
안녕하십니까? 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다

10/10 Excellent

Sean, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jeju Shinhwa World Hotels & Resorts on 26 Dec 2023
Dear Sean, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service.We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,

10/10 Excellent

Ricky

Stayed 9 nights in Oct 2023
Response from Jeju Shinhwa World Hotels & Resorts on 7 Dec 2023
Dear Ricky, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service.We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,

10/10 Excellent

Ciara Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at this property. Loved the amenities (theme park, water park, arcade, bowling, shopping, and different food options). Even though the outdoor water park was closed during this time the indoor water park was great! Kids loved it. It is a distance from other tourist attractions we wanted to visit like the Aquarium but we made it work. You can definitely have fun and enjoy your trip all at the resort with the amenities provided. But if you plan to explore other areas of the island, prepare to drive (we had a rental). We visited hello kitty land and chocolate museum that was near us. We planned another day to explore other parts. But the resort was wonderful. We plan to return and stay at the same resort to enjoy the water park and theme park more!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort and a lot of fun to do..
Stayed 2 nights in Sep 2023

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Well organized and lots of things to do. Staff were super friendly and helpful. They were willing to help me anytime I needed anything.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Jacquelyn

Stayed 2 nights in Jun 2023

10/10 Excellent

Nikki N

Stayed 3 nights in Jun 2023

10/10 Excellent

MINJI

Stayed 2 nights in Jan 2023

10/10 Excellent

Su

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun to spend time here
Stayed 2 nights in Nov 2022
Response from 제주신화월드 호텔 & 리조트 on 28 Nov 2022
안녕하십니까? Su 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다

10/10 Excellent

Jung Sup

Stayed 2 nights in Nov 2022

4/10 Poor

Meredith

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t get me wrong, the facilities were nice and clean, but we had a horrible time at this resort. We booked it with the intention of having a lot of outlets for our 4 year old to play. When we arrived, we were told we had to reserve one of three three hour spots for the outdoor heated pool. Once you enter, you can’t exit. If you choose the first time slot, you can’t go to the water park at all because it doesn’t open until the second time slot. No restaurants open until noon but the second time slot opens at noon. So you either lose time at the pool to eat lunch or go to the pool but then you have to wait for the pool restaurant to open at 2 to eat. So my 4 year old, who wakes up at 7am, had nothing to do until noon and had to wait until 2 to eat lunch and couldn’t leave the pool for any reason or we were done for the day. This makes zero sense. I complained about it and they didn’t care. They gave me additional theme park entrance cards but guess what—the cards have a limit of three rides and my son was too short for most of the rides. So we were done in about 30 minutes there. Our son couldn’t do the kids club because he’s not a native speaker. I completely regret staying there. If you’re a foreigner, you should definitely choose a different location and explore the island more.
Response from Jeju Shinhwa World Hotels & Resorts on 7 Nov 2022
Dear Meredith, Thank you so much for staying with us at Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Your comment will be shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju.

4/10 Poor

Yon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place was beautiful. understandable lots kids goes with lots noise. The hotel turned off air conditioner because the weather was cooler. But with sunlight beating down to room, the room temperature was 80 plus and stuffy. Front desk told me to open the window, but very noisy. I was very disappointing.
Stayed 2 nights in Oct 2022
Response from Jeju Shinhwa World Hotels & Resorts on 14 Oct 2022
Dear guest, Thank you so much for staying with us at Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize that the experience you had during your stay did not meet your expectations. Your comment will be shared with relevant departments in order to provide you with better service in the future. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju.

10/10 Excellent

Hyangwon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, a lot of eatery , shopping, very kind staff,
Stayed 3 nights in Oct 2022
Response from 제주신화월드 호텔 & 리조트 on 11 Oct 2022
안녕하십니까? Hyangwon 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에는 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from 제주신화월드 호텔 & 리조트 on 6 Oct 2022
안녕하십니까? CJ 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에는 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다

10/10 Excellent

Shireen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and the staff was pleasant.
Stayed 3 nights in Jun 2022
Response from 제주신화월드 호텔 & 리조트 on 22 June 2022
안녕하십니까? Shireen 고객님, 최근 제주신화월드 신화관을 방문해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족 시킬 수 있는 상품과 서비스를 제공해 드릴 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
주차가 조금 불편함 냉방밖에 안되어 조금 춥지만 직원분들 친절하고 온풍기 빌려주심
Stayed 1 night in Oct 2021
Response from 제주신화월드 호텔 & 리조트 on 18 Oct 2021
고객님, 제주신화월드 신화리조트를 이용해주시고, 소중한 평점과 의견을 공유하여 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 투숙 시에는 고객님의 기대를 충족시킬 수 있는 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

8/10 Good

Freddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad!
Really clean, friendly, have a lot of things for kids, but something ONLY FOR KOREAN!!!! Don’t know why like that……
Stayed 5 nights in Jul 2021
Response from Jeju Shinhwa World Hotels & Resorts on 17 Aug 2021
We highly appreciate for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your valuable feedback on the Expedia. We deeply regret that we were not able to solve the issues whilst you were with us.Your constructive feedback is going to be shared with relevant department, and we will do our best to improve our products & service level for the comfort of our guests. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has everything any family would want in a vacation. Location, Free swim park, multiple restaurants on site to chose from and the location is central to about everything.
Stayed 5 nights in May 2021
Response from Jeju Shinhwa World Hotels & Resorts on 23 June 2021
We highly appreciate for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Expedia. We are very happy that you were satisfied with various facilities. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Amanda

Stayed 3 nights in Mar 2021
Response from 제주신화월드 호텔 & 리조트 on 12 Apr 2021
Amanda 고객님, 제주신화월드 신화리조트를 이용해주셔서 대단히 감사합니다. 또한 온라인 고객만족도조사를 통하여 고객님의 소중한 의견을 공유하여 주셔서 다시 한번 진심으로 감사드립니다. 남겨주신 의견은 유관 부서에 공유하여 더욱 더 나은 서비스를 제공하기 위해 노력하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Really enjoyed my time here. There is so much to do and see on the property itself and convenient to see other sites around Jeju. Highly recommend.
Stayed 2 nights in Mar 2021
Response from Jeju Shinhwa World Hotels & Resorts on 12 Mar 2021
We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with various facilities. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Really enjoyed my time here. There is so much to do and see on the property itself and convenient to see other sites around Jeju. Highly recommend.
Stayed 2 nights in Mar 2021
Response from Jeju Shinhwa World Hotels & Resorts on 15 Mar 2021
We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with various facilities. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Jeju Shinhwa World Hotels & Resorts

6/10 Okay

Wonho

Stayed 2 nights in Sep 2020
Response from 제주신화월드 상무 on 12 Oct 2020
Wonho 고객님, 제주신화월드 신화리조트를 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Sungu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay! New! Clean!
Stayed 1 night in May 2020
Response from Simon Ahn Director of Quality Assurance on 10 Aug 2020
Dear Sungu, We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with new and clean resort. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Sarah, Seoul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely great except for the fact that there was no room service. :( but the pool, rooms, everything is clean, the service is nice and would recommend!
Stayed 2 nights in Jul 2020
Response from Simon Ahn Director of Quality Assurance on 6 Aug 2020
Dear Sarah, We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Expedia. We are very happy that you were satisfied with your stay. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Yoon Kyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
인피니티풀이 오픈하면 다시 갈래요~
깔끔하고 편안했는데 엘리베이터에서 너무 오래 걸어가서 힘들었고 룸간에 소음이 전혀 방지가 안 되는거 같아요~ 아 그리고 욕조에 물이 잘 안 빠졌어요!!! 인피니티풀이 개장 인해서 속상했어요~
Stayed 1 night in Jun 2020
Response from 안석찬 제주신화월드 상무 on 17 July 2020
Yoon Kyung 고객님, 최근 소중한 제주도 여행으로 제주신화월드 신화리조트를 이용해 주시고 깔끔하고 편안한 객실 이용에 대한 긍정적인 의견과 평점을 공유해 주셔서 감사합니다. 또한, 고객님께서 남겨주신 시설 이용에 대한 소중한 의견은 관련 부서와 함께 공유하고 면밀히 검토하여 개선에 최선의 노력을 하겠습니다. 다음 방문 시에는 개선된 상품과 서비스를 제공하여 더욱 즐겁고 의미있는 시간 보내시길 바라겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was everything. We didn’t have to leave for anything food selection was great and all the activities they offered was amazing
Stayed 2 nights in Jul 2020
Response from Simon Ahn Director of Quality Assurance on 10 July 2020
Dear Guest, We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Expedia. We are very happy that you were satisfied with various facilities in resort. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

TT, Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, great! Good times, water park is cool!
Stayed 4 nights in Jul 2020
Response from Simon Ahn Director of Quality Assurance on 7 July 2020
Dear TT, We appreciate very much for your staying with us at Jeju Shinhwa World Shinhwa Resort and for sharing your positive feedback on the Orbitz. We are very happy that you were satisfied with new property and water park. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again, thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from 제주신화월드 상무 on 12 Dec 2019
고객님, 최근 소중한 제주도 여행으로 제주신화월드 신화리조트를 이용해 주시고 긍정적인 평가를 공유해 주셔서 감사합니다. 다음 방문시에도 다양한 상품과 서비스를 제공하여 더욱 즐겁고 의미있는 시간 보내시길 바라겠습니다. 안석찬 제주신화월드 상무

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
워터파크가 온수풀이라고해서 밖에 있는것도 할줄알았는데 실내워터파크만 운영이되서 너무 아쉬웠습니다.실내도 재미있었지만 제주도까지 갔는데 이용을 못해봐서 많이 아쉬웠어요 워터파크때문에 신화월드에 간것이기 때문에 이게 제일 중요했거든요 그리고 안에 먹을만한게 없더라구요 오뎅 떡볶이 콜팝 뿐이더라구요 햄버거라도 있었으면 좋았을거 같아요 배가 고파서 오래는 못있었네요
Stayed 2 nights in Apr 2024
Response from 제주신화월드 호텔 & 리조트 on 22 Apr 2024
안녕하십니까, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님의 의견을 토대로 향후 방문 시 더욱 안락하고 쾌적한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다.

8/10 Good

gayoung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
제주도에 숙소를 찾으신다면 한번쯤은 경험하시라고 추천 드립니다. 가격대가 저렴하진 않지만 수영장, 식당, 룸컨디션, 주변환경이 잘 관리되어 있습니다. 특히 아이들이 좋아할 수 있습니다.
Stayed 2 nights in Apr 2024
Response from 제주신화월드 호텔 & 리조트 on 18 Apr 2024
안녕하십니까 gayoung 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님의 긍정적인 의견과 평점에 힘 입어, 향후 방문 시에도 안락하고 쾌적한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다

10/10 Excellent

Bongjin

Stayed 1 night in Apr 2024
Response from 제주신화월드 호텔 & 리조트 on 30 Apr 2024
안녕하십니까 Bongjin 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님의 긍정적인 평점에 힘 입어, 향후 방문 시에도 안락하고 쾌적한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다

8/10 Good

Tsubasa

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Jeju Shinhwa World Hotels & Resorts on 9 Apr 2024
Dear Tsubasa, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,

6/10 Okay

HIROYUKI

周辺に何も無い。
Stayed 2 nights in Mar 2024
Response from Jeju Shinhwa World Hotels & Resorts on 1 Apr 2024
Dear HIROYUKI, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours

8/10 Good

KYUNG DEUK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
호텔 자체는 좋은데 체크인을 오래 기다려야해요. 아이들이 많이 와서 새벽에 시끄러워요. 어린 아이들이 있는 집이 머물면 좋을거 같아요
Stayed 3 nights in Feb 2024
Response from 제주신화월드 호텔 & 리조트 on 29 Feb 2024
안녕하십니까? KYUNG DEUK 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

10/10 Excellent

SeoungHun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
많이 안돌아다닐거면 2박이상 하면서 지내면 좋을거 같아요
Stayed 1 night in Feb 2024

10/10 Excellent

Jihye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
체크인할때 킹 베드로 업그레이드 해주셨어요 아기들 있는거 보시고 고려해주시니 좋았습니다
Stayed 1 night in Jan 2024
Response from 제주신화월드 호텔 & 리조트 on 26 Jan 2024
Jihye 고객님, 안녕하십니까, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님의 긍정적인 평점을 토대로, 향후 방문 시에도 안락하고 쾌적한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다.

10/10 Excellent

JinSu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from 제주신화월드 호텔 & 리조트 on 15 Jan 2024
안녕하십니까? JinSu 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

2/10 Terrible

soyoung

Stayed 2 nights in Jan 2024
Response from 제주신화월드 호텔 & 리조트 on 11 Jan 2024
안녕하십니까? soyoung고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

10/10 Excellent

Kwang Joon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋았습니다
Stayed 2 nights in Jan 2024
Response from 제주신화월드 호텔 & 리조트 on 11 Jan 2024
안녕하십니까? Kwang Joon고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 의견과 평점을 토대로 추후 방문 시에도 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

10/10 Excellent

SU YEON

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
...가성비 나빠요
많이 기대하고 예약했는데... 크기면에서 압도적이었지만 숙소상태도 오래된듯하고 옷장도 작아서 너무 불편했어요. 화장실 세면기 안쪽으로 오래된 물때가 확 보일 정도로 덕지 덕지 했어요. 일단 실내 온수 워터파크를기대했는데 공간이 너무협소했습니다. 조식도 기대했는데 숙소에서 엘베 두번타고 다녀와야했고, 다녀와보니 1800보 걸음 이나 걸었습니다. 놀이기구 3개 탈수있는 무료티켓이나왔는데.. 에버랜드 짝퉁같았어요.. 돈 드린것에 비해 많이 실망했습니다.
Stayed 2 nights in Jan 2024
Response from 제주신화월드 호텔 & 리조트 on 11 Jan 2024
안녕하십니까? SU YEON고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 먼저, 즐거운 마음으로 제주신화월드를 방문해 주셨을 텐데, 전반적으로 고객님의 기대에 미치지 못한 서비스를 제공하게 되어 진심으로 사과드립니다.고객님께서 전달 해 주신 의견과 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

2/10 Terrible

youngzik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 11 Jan 2024
안녕하십니까? youngzik 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

10/10 Excellent

JISOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고
다들 너무 친절하시고 쾌적하였습니다
Stayed 1 night in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 5 Jan 2024
안녕하십니까? JISOO 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 평점과 의견을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다. 새해 복 많이 받으십시오.

8/10 Good

Mijin

Stayed 1 night in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 11 Jan 2024
안녕하십니까? Mijin 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다.

8/10 Good

narae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 5 Jan 2024
안녕하십니까? narae고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다. 새해 복 많이 받으십시오.

6/10 Okay

KITAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 제주신화월드 호텔 & 리조트 on 5 Jan 2024
안녕하십니까? KITAE고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다. 새해 복 많이 받으십시오.