2 bars/lounges, lobby lounge
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Reviews of Marriott Jeju Shinhwa World Hotels & Resorts

5 out of 5
Marriott Jeju Shinhwa World Hotels & Resorts
38, Sinhwayeoksa-ro 304beon-gil, Andeok-myeon, Seogwipo, Jeju

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 915 reviews" "
Rating 8 - Good. 255 out of 915 reviews" "
Rating 6 - Okay. 67 out of 915 reviews" "
Rating 4 - Poor. 23 out of 915 reviews" "
Rating 2 - Terrible. 19 out of 915 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zhi Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay and will come back again! Superb room. Clean, spacious and thoughtful design
Stayed 1 night in Mar 2024
Response from Jeju Shinhwa World Hotels & Resorts on 1 Apr 2024
Dear Zhi Lin, Thank you so much for staying with us at Jeju Shinhwa World Marriott Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Marhayah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and staff were friendly and helpful!
Stayed 3 nights in Feb 2024
Response from Jeju Shinhwa World Hotels & Resorts on 11 Mar 2024
Dear Marhayah, Thank you so much for staying with us at Jeju Shinhwa World Marriott Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room and space. Clean and good resort style. The free minibar despite attractive as part of oackage, it really is just 2 beers, 1 pepsi, and one pack of chocolate cookies.
Stayed 5 nights in Oct 2023

8/10 Good

tommy, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great for family which has a water park and theme parks, perfectly for the kids. The swimming pool is well maintained and clean. my only disappointment is the missing of club lounge for the elite Bonvoy members.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely beautiful, well maintained. Starting from when we started walking in to the hotel someone took our luggage right away to help us. The front desk staff was so friendly, courteous and helpful. The room was bigger than we thought, very clean and it had a great view. If you don’t want to leave your resort this is the place to go, because it has many choices for you to eat, not just the restaurant food if you are on a budget. It has stores (but high end) which it made it feel like you were in a mall so it was pretty neat. It also has water park that they give you a one time free pass but we were not able to use. I would definitely stay there again if I have the chance to go back to Jejù island. Five stars!
Stayed 2 nights in Sep 2023

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice resort and ammenities offered. The shower leaked into the toilet area, so needed to put down a towel to soak up the run-off of dirty shower water.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandy

Stayed 3 nights in Jul 2023

10/10 Excellent

Zhaolin

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I love the the stuff, very helpful. Shopping is great. Kids can be loud, however, they only showed up the last day of our stay. Could try to book people with no kids in a separate floor if possible. We used whole day taxis service with hotel, they are excellent. I also love the theme park.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jihwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원분들이 매우 친절하고 호텔의 모든 시설이 깨끗하고 지내기 매우 편안했습니다.
Stayed 3 nights in Apr 2023

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was smaller than the other rooms we stayed in during our stay in Jeju however was clean and relatively modern. The hotel also had access to a large range of facilities which occupied us for the length of our (short) stay.
Stayed 1 night in Oct 2022
Response from Jeju Shinhwa World Hotels & Resorts on 25 Oct 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Marriott Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,

10/10 Excellent

Miyegombo

Travelled with family
Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Sep 2022
Response from 제주신화월드 호텔 & 리조트 on 29 Sept 2022
안녕하십니까? Miyegombo고객님, 최근 제주신화월드 메리어트관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에는 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from 제주신화월드 호텔 & 리조트 on 30 Aug 2022
안녕하십니까? 고객님, 최근 제주신화월드 메리어트관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Judy Wing Sze

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff very helpful
Stayed 2 nights in Jul 2022
Response from Jeju Shinhwa World Hotels & Resorts on 25 July 2022
Dear Guest, Thank you so much for staying with us at Jeju Shinhwa World Marriott Resort and for taking the time to share your valuable feedback with us. We will have your positive score with relevant departments, and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering exceptional service. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts

6/10 Okay

Jang Won

Stayed 3 nights in Jul 2022

8/10 Good

Yonggeun

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
가격대비 좋은 숙소!
깨끗했지만, 호텔 바깥 거름 냄새가 났어요. 서비스는 아주 좋았어요. 굉장히 친절합니다.
Stayed 1 night in Apr 2022
Response from 제주신화월드 호텔 & 리조트 on 15 July 2022
안녕하십니까? Yonggeun 고객님, 최근 제주신화월드 메리어트관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님께서 남겨주신 귀중한 의견은 유관 부서로 전달하였으며, 향후 더 나은 상품과 서비스를 통해 만족스러운 경험을 드릴 수 있도록 개선에 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Marcelle Rae

Stayed 4 nights in Jun 2022

10/10 Excellent

Joseph, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short vacation for a family.
Stayed 4 nights in Jun 2022
Response from 제주신화월드 호텔 & 리조트 on 22 June 2022
안녕하십니까? Joseph 고객님, 최근 제주신화월드 메리어트관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 곧 다시 만나 뵙기를 기원하며, 다음 방문 시에도 다양한 상품과 서비스를 제공하여 더욱 만족스러운 투숙이 되실 수 있도록 최선의 노력을 다하겠습니다. 감사합니다.

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and Intimate
Great place to stay with ample entertainment options. Would be perfect for family vacations or anniversaries with a loved one. The staff is wonderful and extremely helpful with whatever needs you may have.
Stayed 3 nights in May 2022
Response from Jeju Shinhwa World Hotels & Resorts on 13 June 2022
Dear Hubert, We highly appreciate for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your valuable feedback on the Expedia. We are very happy that you were satisfied with overall stay and sufficient staff service. We promise not to stop in our development but go up to the next level of great service. We look forward to serving you again in the near future.

10/10 Excellent

Kirstine

Stayed 3 nights in Nov 2021
Response from 제주신화월드 호텔 & 리조트 on 22 Nov 2021
Kirstine 고객님, 제주신화월드 메리어트리조트를 이용해주시고, 긍정적인 평가를 공유하여 주셔서 감사드립니다. 곧 다시 만나뵙기를 기원하며, 다음 투숙 시에도 고객님의 기대를 충족시킬 수 있는 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다.

6/10 Okay

Jin woo

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from 제주신화월드 호텔 & 리조트 on 24 Sept 2021
Jin woo 고객님, 제주신화월드 메리어트 리조트를 이용해주시고, 의견을 공유하여 주셔서 진심으로 감사드립니다. 추후에는 고객님의 기대에 더 부응하는 서비스를 제공하도록 노력하겠습니다. 감사합니다.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I took a mini vacation rom South Korea to Jeju Island. Our stay at the Shinhwa Resort was great. The resort provided us with everything we needed. Although it is designed around families with children, adults can have just as much fun on the property.
Stayed 4 nights in Aug 2021
Response from Jeju Shinhwa World Hotels & Resort on 1 Sept 2021
Dear Michael, We highly appreciate for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your valuable feedback on the Expedia. We are very happy that you were satisfied with overall stay and sufficient staff service. We promise not to stop in our development but go up to the next level of great service. We look forward to serving you again in the near future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great staff great food and amenities
Stayed 1 night in Aug 2021
Response from Jeju Shinhwa World Hotels & Resorts on 30 Aug 2021
Dear Jennifer, We highly appreciate for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your valuable feedback on the Expedia. We are very happy that you were satisfied with Overall stay and sufficient staff service. We promise not to stop in our development but go up to the next level of great service. We look forward to serving you again in the near future. Best regards, Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Miseon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice!
Super clean, very pretty and the breakfast really good. Very good service from the staff, super friendly and kind.
Stayed 3 nights in Jul 2021
Response from Jeju Shinhwa World Hotels & Resorts on 9 Aug 2021
Dear Miseon , Thank you very much for using Jeju Shinhwa World Marriott Resort and for sharing your valuable opinions. We will do our best to meet your expectations in the future. Thank you. Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2021
Response from 제주신화월드 호텔 & 리조트 on 15 July 2021
고객님, 제주신화월드 메리어트리조트를 이용해주시고, 소중한 평점을 공유하여 주셔서 진심으로 감사드립니다. 앞으로도 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다.감사합니다.제주신화월드 호텔 & 리조트

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Experience not 5 star hotel…
The hotel itself and all the staff were nice. It was June and the hotel was fully booked as reception desk said. But the breakfast facility on the 5th floor was so full and we needed to wait in line about 20-25 min every morning. When it was our turn to get in, we realized that there were many many tables which were not get cleaned. We guessed that they didn’t have enough staff who needed clean up the table since the hotel was fully booked. Under the circumstances with COVID, I was worried standing in line in the narrow alley 20 min every morning. So I asked the breakfast room manager if I could pick up the take-out box instead of waiting to enter and get a table 25min in line until I wait to get a table. And the manager said they don’t allow take-out box and need to wait in line if I want to have breakfast. It made me worried if I get COVID standing in line closely with people behind me. Also outdoor pool is closing at 7pm and all the people who had day activities and who checked in late got packed in the indoor pool. And it was not the winter season and I have no idea why they close the outdoor pool that early. From 7pm the indoor pool was getting really crowded with people since the hotel was fully booked and outdoor pool is closed at 7pm. It made us anxious and uncomfortable since it is COVID time and wish they open the outdoor pool until 9pm at least. We stayed other 5 star hotel in Jeju and they were opening the outdoor pool until 10pm.
The waiting line was long and going around the other side of corners
Measured the time and it takes 20-25min every 3 mornings
I can see that the hotel was full and the breakfast buffet were understaffed.
Stayed 3 nights in Jun 2021

10/10 Excellent

MINJIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항상 만족합니다~!!
Stayed 2 nights in May 2021
Response from 제주신화월드 호텔 & 리조트 on 13 May 2021
MINJIN 고객님, 제주신화월드 메리어트리조트를 이용해주시고, 소중한 의견을 공유하여 주셔서 진심으로 감사드립니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다.감사합니다.제주신화월드 호텔 & 리조트

8/10 Good

AAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ut was good for our honeymoo
Stayed 3 nights in Mar 2021
Response from 제주신화월드 호텔 & 리조트 on 15 Apr 2021
AAA 고객님, 제주신화월드 메리어트리조트를 이용해주셔서 대단히 감사합니다. 또한 온라인 고객만족도조사를 통하여 고객님의 소중한 의견을 공유하여 주셔서 다시 한번 진심으로 감사드립니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

YERI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요
시설은 깔끔했고 직원들도 친절했습니다. 수영장 가는길에 야외가 있어서 추웠지만 그 빼고는 만족합니다.
Stayed 1 night in Oct 2020
Response from 제주신화월드 호텔 & 리조트 on 13 Apr 2021
YERI 고객님, 제주신화월드 메리어트리조트를 이용해주셔서 대단히 감사합니다. 또한 온라인 고객만족도조사를 통하여 고객님의 소중한 의견을 공유하여 주셔서 다시 한번 진심으로 감사드립니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from 제주신화월드 호텔 & 리조트 on 1 Apr 2021
고객님께, 안녕하십니까? 메리어트 리조트를 이용해 주시고, 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응할 수 있도록 최선을 다하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very kind and nice. I heard the hotel restaurants are good too and I am hoping to visit them on my next visit.
Stayed 1 night in Feb 2021
Response from Jeju Shinhwa World Hotels & Resorts on 25 Feb 2021
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Expedia. We are delighted that you spent great time with us at Marriott resort. We will do our best to provide great products and service with our guests. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Jeju Shinhwa World Hotels & Resorts

8/10 Good

Joonseok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once getting inside, it feels like you're in Seoul
The hotel complex consists of upscale hotels, an adventure park, an outdoor street lined with numerous restaurants, a pool, a waterpark, a casino, and fancy indoor alleys filled with high-end restaurants, bistros, and luxury coffee shops. You will not be bored even if you decide not to drive out. One thing missing is the TV did not have apps. Neither Google Cast nor Miracast was possible, which was odd.
Stayed 3 nights in Feb 2021
Response from Jeju Shinhwa World Hotels & Resorts on 17 Feb 2021
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We will do our best to provide great products and service with our guests. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

6/10 Okay

Mickael

Stayed 3 nights in Dec 2020
Response from Simon Ahn Director on 4 Jan 2021
Dear Mickael, We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your valuable score on the Hotels.com. First of all, I sincerely apologize that the experience you had during your recent stay did not meet your expectations. I will share this issues with relevant departments and definitely we will improve the service with the training department. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

juyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 제주신화월드 상무 on 14 Oct 2020
juyeon 고객님, 안녕하십니까? 제주신화월드 메리어트 리조트관을 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 감사합니다. 늘 고객님의 기대에 부응하는 상품과 서비스를 제공하기 위해 최선의 노력을 하겠습니다. 감사합니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great example as a resort
As a part of honeymoon, this was a perfect value for money, activity-based stay. An easy access to the shops around and the swimming pool as well as the water park, not to mention the comfortable room that you look forward to going back, made things very relaxing. We just hope that the facilities conditions and services remain as is and not decay over time.
Stayed 2 nights in Sep 2020
Response from Simon Ahn Director of Quality Assurance on 28 Sept 2020
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are delighted that you spent great honeymoon with us at Marriott resort. We will do our best to provide great products and service with our guests. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is very new and clean great bathroom and wood floor
Stayed 3 nights in Jul 2020
Response from Simon Ahn Director of Quality Assurance on 3 Aug 2020
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are delighted that you are satisfied with new & clean facilities, great bathroom and wood floor. We will do our best to provide great products and service with our guests. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

SEUNGOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a hotels.com gold member since 2017, in four consecutive years, which means I stay at the hotel for more than 30 nights a year. As you may see, I have traveled around the world. Sometimes I have stayed in the hotels regarded best. I can say Marriott Jeju is one of the best because of its staff's hospitality. I sent the prior notice to the hotel that I am on honeymoon, and they tried their best to accommodate. The front staffs were extremely courteous and caring, including the professional manager Ian Kim who greeted me at the lobby around every noon during my stay. Marriott Jeju is a newly-built hotel with professional service people and amazing facilities.
View from Sky on 5 dining
View from Sky Pool
Stayed 3 nights in Jun 2020
Response from Simon Ahn Director of Quality Assurance on 7 July 2020
Dear SEUNGOH, We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are delighted that you are satisfied with Ian Kim's exceptional service who supported you have great honeymoon during your stay. We will share your genuine compliment to Ian Kim and his team. We will do our best to provide great products and service with our guests. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was subpar
Housekeeping was a mess. One day they did not come. One day they left linens in the room. One day they did. not replenish the toilet paper or towels. The mini bar is free and should be restocked daily and that was not done until we complained to the front desk. Front desk was nice about it and gave my kid a stuffed character. I have never had housekeeping issues like this before.
Stayed 4 nights in Jun 2020
Response from Simon Ahn Director of Quality Assurance on 16 June 2020
Dear Roy, We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your valuable feedback on the Hotels.com. First of all, I sincerely apologize that the experience you had during your recent stay did not meet your expectations. I will share this issues with relevant departments and definitely we will improve the service with the training department. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Hyangju

Stayed 1 night in May 2020
Response from 안석찬 제주신화월드 상무 on 12 June 2020
Hyangju 고객님, 안녕하십니까? 최근 소중한 여행으로 제주신화월드 메리어트 리조트관을 이용해 주시고 전반적으로 소중한 평점을 공유해 주셔서 진심으로 감사드립니다. 다음에 방문 시에도 다양한 상품과 서비스로 보답하도록 노력하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Woonghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from 제주신화월드 상무 on 26 May 2020
Woonghee 고객님, 안녕하십니까? 최근 소중한 여행으로 제주신화월드 메리어트 리조트관을 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 진심으로 감사드립니다. 다음에 방문 시에도 다양한 상품과 서비스로 보답하도록 노력하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Jae Won

Stayed 2 nights in Apr 2020
Response from 제주신화월드 상무 on 11 May 2020
Jae Won 고객님, 안녕하십니까? 최근 소중한 여행으로 제주신화월드 메리어트 리조트관을 이용해 주시고 전반적으로 긍정적인 평점을 공유해 주셔서 진심으로 감사드립니다. 다음에 방문 시에도 다양한 상품과 서비스로 보답하도록 노력하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff shows passion and really welcome to answer our questions
Stayed 1 night in Jan 2020
Response from Director of Quality Assurance on 3 Feb 2020
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Expedia. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Simon Ahn Director of Quality Assurance on 17 Dec 2019
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with beautiful hotel & resort. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

8/10 Good

Hyunmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from 안석찬 제주신화월드 상무 on 5 Dec 2019
Hyunmi 고객님, 안녕하십니까? 최근 소중한 여행으로 제주신화월드 메리어트 리조트관을 이용해주시고 전반적으로 긍정적인 평가를 공유해 주셔서 진심으로 감사드립니다. 다음에 방문 시에도 다양한 상품과 서비스로 보답하도록 노력하겠습니다. 안석찬 제주신화월드 상무

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeju Island retreat
Beautiful hotel resort
Stayed 3 nights in Oct 2019
Response from Simon Ahn Director of Quality Assurance on 6 Nov 2019
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with beautiful hotel & resort. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice experienc
Room quality was very nice and amazing, but a parking lot outside of the property, so it is not convenient. the staffs are just providing right services not quit make you exceptionally welcomed. one more thing, the Gym was so small compared to other facilities in this hotel.
Stayed 3 nights in Aug 2019
Response from Director of Quality Assurance on 22 Aug 2019
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Hotels.com. We are very happy that you were satisfied with nice room quality. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine, place is clean and tidy. Service is good!
Stayed 3 nights in Jun 2019
Response from Director of Quality Assurance on 8 July 2019
We appreciate very much for your staying with us at Jeju Shinhwa World Marriott Resort and for sharing your positive feedback on the Expedia. We are very happy that you were satisfied with facility and service. It could be very helpful to the travelers who would like to visit Jeju-do in the future. Once again thank you so much for taking your time to share this and we look forward to meeting you very soon. Simon Ahn Director of Quality Assurance Jeju Shinhwa World Hotels & Resorts

10/10 Excellent

Erlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, excellent service, starting from check in. When they knew we have 7 rooms booked for our family and celebrating our parent’s 50th wedding anniversary, they made sure our rooms are all close to one another and also prepared a complimentary bottle of wine and fruits for us to celebrate. Hotel Is quite new, rooms are spacious, clean and comfortable with high tech toilet. Stayed only 2 days but enjoyed the in room dining, indoor and outdoor pool, and Bowling. Great hotel to stay if traveling with family and kids.
Stayed 2 nights in Jun 2019
Response from Director on 24 June 2019
Thank you so much for staying with us at the Jeju Shinhwa World Marriott Resort. We will do our best to provide great products and service with our guests and hope to serve you near the future. Simon Ahn Director of Quality Assurance Jeju Shinhwa World hotels & Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from 안석찬 제주신화월드 상무 on 5 May 2019
고객님, 안녕하십니까? 제주신화월드 메리어트 리조트관을 이용해주시고 긍정적인 평가를 공유해 주셔서 감사드립니다. 다음에 방문하셨을 때에도 기대이상의 상품과 서비스로 보답하도록 노력하겠습니다. 안석찬 제주신화월드 상무

8/10 Good

Shiau Cheang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Simon Ahn Director of Quality Assurance Jeju Shinh on 29 Apr 2019
Thank you so much for staying with us at the Jeju Shinhwa World Marriott Resort. We will do our best to provide great products and service with our guests and hope to serve you near the future. Simon Ahn Director of Quality Assurance Jeju Shinhwa World hotels & Resort