I was forced to fail to check in and could not cancel.
This hotel is very bad, the location is shown on land, the address and photo are on the sea. However, there is no reception on land to take people to accommodation at sea.
Other sea hotels have pick-up and drop-off, customers cannot arrive by themselves; even if the pick-up and drop-off requires additional payment, it should be disclosed in the reservation information. This hotel does not disclose the information that the customer needs to pay another RM100, nor does it deal with the difficulty of customers unable to check in. Does it deliberately force the guests to accept a disguised price increase?