Find a Great Motel Sebastian

"There was an event that was happening the evening of the day that I arrived. The lobby and all areas around attempting to enter the building, getting to the front desk to check in, getting to the restaurant, getting to the elevator, etc. were all blocked by people standing around drinking & talking. They should've used a room on the property for their group. And, allow guests to enter lobby, access restaurant & elevators. Blocking access is a safety & fire hazard. And give impression that group function is more important than all other guests & their experience. The fire alarm went off about 6 am, to vacate the property by use of stairs. To find out the kitchen staff burned some bacon. Seems a very large reaction to "just burning some bacon". Someone from the kitchen was telling everyone as we exited stairwell to outside. There was no attempt to provide any customer service, apology for inconvenience, etc. After everyone was returning to inside lobby, the Starbucks staff was not present. And when they did return, they were very slow to wait on customers. The hotel itself seems to need attention, some tlc. And the pool is oddly located by going out the front door & passing thru the parking lot. Alot of missing & broken tiles. The shuttle service was a pleasant surprise. 2 front desk clerks were friendly & provided very good recommendations. "

"The Ocean Grill staff was"

"The hotel was new and appeared extremely clean. The staff was not helpful. The evening we checked in, she had company and was not interested in serving us. The morning of check out, I could not find anyone. The hotel had no hot water—it was lukewarm at best. I had a good rate, but a mixed experience."

"Every staff member we encountered was absolutely amazing. The property is only 20 minutes from our house but we were celebrating a few milestones, being ocean side seemed like a good idea. It was, we will go back."

"Enjoyed a relaxing stay with my daughter and two young grandchildren, ages 2 and 7. Hearkened back to a simpler time! The staff friendly and helpful. We didn't have a beach view, but the beach is literally steps away, the pool clean and inviting. The location is central with restaurants and shops in walking distance, and an easy drive to other locations of interest. Would stay here again on my next visit to the Treasure Coast!"

"I am requesting a refund for my reservation at Sebastian Garden Inn & Suites due to the unacceptable and unsanitary condition of the property. I had booked a 4-night stay, but I was only able to remain for the first night because the room conditions were so disturbing and no other hotels had availability that evening. Upon arrival, I was first given the wrong room type (two twin beds) even though my reservation clearly shows an efficiency room with one queen bed. I had to provide proof of my booking before the front desk corrected the mistake. Once moved to the second room, the conditions were shocking. Both rooms had a strong moldy odor that made it difficult to breathe and impossible to feel comfortable. The bathroom was filthy, with visible rust, grime, stains, and unsanitary buildup on the tub fixtures, drain, and sink hardware. The shower was in such poor condition that I felt unable to use it at all. The sink area and fixtures were dirty and deteriorated, and the cabinet beneath the sink was stained and unclean. The refrigerator and air conditioning unit also appeared neglected and unsanitary. In addition, the exterior of the property and parking lot were in poor condition, creating an overall impression of neglect and lack of cleanliness. I have photographs documenting these issues. The conditions were far below any reasonable standard for a hotel advertised on Expedia and did not match expectations for a safe, clean, habitable stay. "

"View was obstructed. Our view was of the street and the roof. Not of the ocean. We had kids running up and down the halls knocking on our doors ding ding ditching at all hours of the night. Our window shades were all broken and we couldn't close them all all. Despite all of these issues the staff was nice but the room wasn't what we expected"

"Hotel was very nice and clean. I especially liked the roomy bathroom and shower. "

"Clean rooms, friendly staff. No beach close by."