Sea Gate Holidays from AU$4,539

The location is the only good thing about this hotel. Everything else was frustrating and poorly maintained. The biggest issue was the complete lack of customer service. There is no phone to contact the front desk, messages went unanswered, and even getting extra towels was a hassle. The refrigerator was leaking water, but nothing was done about it despite reporting the issue. The room itself had numerous problems. The rug was dirty, there were no paper towels in the kitchen, the frying pan had a dangerously loose handle, and the coffee maker leaked. The bathroom had no ventilation fan, a poorly installed shelf that tilted forward, and a shower curtain that was too short, leaving the floor soaked all the way to the toilet. Check-in instructions were also unclear. Staff were only present during the day before check-in, and it wasn’t clear which keypad outside the building to use for entry. The room was noisy and bright at night. The building across the street was under construction with extremely bright lights left on overnight, and the blackout blinds had gaps on both sides. We lived in this neighborhood for years, so we knew to bring earplugs because of the street noise and subway. I strongly recommend bringing some if you stay here. Overall, the poor maintenance, lack of communication, and complete disregard for guest comfort made this an extremely stressful stay. Great location, but we would never stay here again.

This refit of an office building is fantastic. Floor to ceiling windows gave our room spectacular views. The tropical decor is cool and thematic. Even the handles on the bathroom sink were whales tails (or waves). Bars and restaurant are handy and food was adequate. Our TV would not link up with our phone but no problem, we weren't there to watch TV anyway!

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Great place, very friendly and helpful staff