Sea Breeze Heights Hotels, Gros Islet

"Staff were amazing from arrival and throughout our stay. Incredibly helpful and all extremely well trained to be friendly and accommodating. Johan (I think) one of the ambassadors, John - one of concierge team at the front desk and Jimmy a shuttle bus driver were all truly outstanding and made our stay great. Giselle and Shanna are AMAZING masseurs- definitely book a treatment with them. Breakfast was very good with a wide selection and the different restaurants were also good (didn’t try the Italian). Most villas are based up very steep hills but the 24 hour shuttle service was efficient. The hotel is isolated so a taxi is to get to anywhere offsite, but onsite activities and entertainment were plentiful. We did a catamaran trip which included mud bath (optional) visit to a volcano, swimming/ snorkelling and a delicious lunch. The route took in one side of the island including the twin pitons. A fabulous day. A really great stay marred only by the one and only borderline rude member of staff who checked us out - Skyie. No reason why she was so unpleasant but thankfully she wasn’t the last person we spoke to - that was the lovely and upbeat John, thank you!"

"Basic room, very spacious. Basic amenities. Check in was quick. Food very basic. Service was painfully slow. Stacy the hostess at the restaurant was amazing and made the experience lovely even if the food was lacking. The cappuccino was perfect! Attention to detail is lacking. Staff morale appears to be very low [my perspective as a seasoned hotelier]. The majority of the employees are not service oriented. We asked four employees for clean towels and we never got it. Three said the room wasn't on their roster and the other indicated that she would pass it to the supervisor of the relevant department. Overall an okay stay."

"The property is very nice and our suite was spacious. It’s quite dated. Staff was great."

"My air conditioner did not work. There was no hot water"

"Best location best staff "

"Clean room "

"The staff was very friendly and all seemed to love working at Ti Kaye. The food was always delicious and the live entertainment was done by excellent musicians. "

"Quaint and intimate boutique hotel with unique features, including a large jacuzzi in the bedroom. A especially liked that our room had direct access to the marina from our patio. Staff were friendly and helpful. Having both the Cockpit and Jacques Restaurants on property were a nice feature. Within easy walking distance to the nearest beach, as well as shops and restaurants was a bonus. I would stay here again."

"Such friendly helpful staff , they are always happy to help and will go above and beyond. The pools were always clean . The restaurants and buffet were great! And the events and shows were all entertaining and fun. Overall amazing experience!"