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"This is an exceptional hotel. The staff is so helpful, warm and embracing and ensuring all your needs are met. The room is exquisitely directed with a spectacular view and a wonderful balcony to enjoy and take it all in. The bed is very comfortable and the amenities are perfect. The bathroom is spacious and also lovely soaps, shampoo etc The property is well maintained and spotless, inside and outside. The jacuzzi is so relaxing and the view is epic! Breakfast is incredible!! Such a fabulous selection of local fruits, fresh juices, cheeses and so much more!! Do yourself the treat to make your special stay on Terceira at this excellent hotel!"

"The staff was super friendly, the room was clean, the breakfast was very good, and the view was amazing!"

"Friendly staff, wonderful spa and great location"

"The room was spotless, and it was cleaned every day- fresh towels, bed made, coffee refilled…. The breakfast was outstanding- so much variety and excellent quality. We loved our stay and we would highly recommend this hotel!"

"Nice hotel, friendly and helpful staff and great location"

"The room was very clean with a very comfortable bed & the staff was very courteous & actually the best part of the Hotel "

"Loved every second of my stay ❣️ Great staff, fantastic cafe and loved my cabin."

"Wonderful staff, clean rooms, great location and parking. Breakfast was delicious. "

"WOST EXPERIENCE EVER On my second day, I greeted the maintenance lady and made sure the sign was up for room cleaning service, left the room (and double checked that the door was well closed) and was out for the day. When I came back, my backpack that I’ve put in a strategical position was open and on the floor, my passport out of the front pocket and my money out of my passport case (a bit over 200€ cash). My clothes were initially in packing cubes in my suitcase. When I came back, some clothes that I haven’t pulled out nor worn yet and were completely at the bottom of my suitcase were either out of it or on top of my clothes pile! I warned the hotel manager about it and he automatically blamed me for not putting my stuff in the locked safe!!! I even referred him to the European Tourism Law, art. 1039 a) of the civil code but nothing. I needed that money for the rest of my trip, especially for taxis since most of them don’t accept Apple Pay. Uber isn’t supported on Terceira island, Bolt drivers were all busy and I could only book an airport shuttle reservation for the next day. The manager didn’t want to compensate me or anything. I asked an employee at the lobby if he could order me a taxi that would accept Apple Pay and he accepted. Quick phone call and he confirms that a taxi will pick me up shortly. I asked him if he told the driver that I could only pay with Apple Pay to which he said yes but when the taxi arrived, he said that he didn’t accept tap credit card."