- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the casino was nice. Breakfast Sunday morning was very good!
Book online or call:1800 809 285
Holiday Inn Express Wilkes Barre East is located in Wilkes-Barre. Montage Mountain Ski Resort and Connection are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Frances Slocum State Park and Seven Tubs Natural Area. Looking to enjoy an event or a game while in town? See what's happening at Mohegan Sun Arena or PNC Field.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
First of all, the staff was amazing! They were the best part of the entire trip. When we got to the hotel and checked in we went to get on the elevator and the “up” button outside the elevator stuck, so we had to pry it out before the elevator doors would close. Then as we were going up in the elevator it made a horrendous noise. We got to the room and decided to relax for a little bit before heading out to go to the concert we were going to. The tv turned on but was frozen on a screen asking us if we wanted movies on demand. We decided to call the front desk for assistance and noticed that there was no dial tone. Checked to make sure it was plugged into the wall and it was. Then checked second phone in the room and found that it also did not work. In the mean time my fiancé continued to turn the tv on and off until it finally decided to work. We walked to the desk abs told them about both the tv and the phones. The staff was extremely apologetic. We then went to our concert, and when we returned decided to take showers. We found that the water was barely warm enough for a shower, but we were able to manage taking a quick shower each. We weren’t going to even say anything to the front desk about the water until we overheard people from another room talking about their issues with no hot water was well. Overall, it was a disappointing stay. If it weren’t for the staff we probably would’ve looked for a different hotel.