Mu Si Holidays from AU$1,065

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

Excellent property with accommodating staff.

Clean beautiful room. Room service was excellent along with lobby staff. Conveniently located near malls and parks

This was, without a doubt, the worst hotel I’ve ever stayed at. As soon as we walked into our room, we found a cockroach and had to request a room change. Unfortunately, that was only the beginning. Around midnight, I suddenly became extremely itchy while trying to sleep. When I turned on the lights to check, I found numerous ants crawling all over the bed. Since it was already 12 a.m. and my family was asleep, I tried to make do by sleeping on top of a towel. However, I kept finding more ants. Then I noticed a dead cockroach on the bed headboard, which was absolutely horrifying. At that point, I couldn’t sleep at all and had to change rooms again in the middle of the night. This level of cleanliness is completely unacceptable for any hotel. A guest should never have to deal with cockroaches, ants in the bed, and a room change after midnight. It was an incredibly unpleasant experience, and I would not stay here again.