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Reviews of Microtel Inn And Suites Sayre PA

2 out of 5
Microtel Inn And Suites Sayre PA
1775 Elmira St, Sayre, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 322 out of 777 reviews" "
Rating 8 - Good. 259 out of 777 reviews" "
Rating 6 - Okay. 88 out of 777 reviews" "
Rating 4 - Poor. 66 out of 777 reviews" "
Rating 2 - Terrible. 42 out of 777 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Good
Stayed 1 night in May 2024
Response from Juned on 24 May 2024
Thank you so much for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

4/10 Poor

James

Business traveller
Disliked: Cleanliness, staff & service, amenities
No one at the front desk the free breakfast there was nothing there at all they never cleaned to rooms had to take my own towels down to lobby to get new ones worse place ever
Stayed 2 nights in May 2024
Response from Juned on 20 May 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Juned on 20 May 2024
Thank you so much for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

2/10 Terrible

Janell

Disliked: Cleanliness, staff & service, property conditions & facilities
sheets were dirty
Stayed 2 nights in May 2024
Response from Juned on 20 May 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Marzena, Water Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Juned on 18 May 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are quite thin next to and above my room. And the pillows were very, very thin. What I loved was the cleanliness of the room. The front desk personal went above and beyond from checkin to checkout. I had to wait in the lobby for a ride and the gentleman behind the desk made a pot just for me and set up the lobby tv so i could hear it. I would surely stay here again as the prices are great also!
Stayed 2 nights in May 2024
Response from Juned on 13 May 2024
Thank you so much for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Agripina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Juned on 12 May 2024
Thank you so much for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

2/10 Terrible

Jaime

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not clean. It felt completely unsafe. There were ring cameras literally plugged in all over the place. The lobby walls were half repaired, spackle all over. And the room had a terrible smell. Microwave and refrigerator were filthy.
Stayed 1 night in May 2024
Response from Juned on 11 May 2024
We are sorry you had a bad experience and felt unsafe, but the cameras were there for everyone's safety. Also you were refunded immediately as per your request so there should be no complains I guess.Still, we take all reviews for improving our hotel and we will take yours into consideration as well. Thank you.

4/10 Poor

STEPHANIE

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is a bit outdated. I booked a room with 2 beds and both beds had linens on them that were stained. The "white" sheets on the one bed were beige not white and the floors were not vacuumed. The "breakfast" was packages of oatmeal, coffee that needed to be warmed up in the microwave that didnt work and a juice machine that was labeled out of order. Checkout was simple because there wasnt a checkout process which makes me uneasy that i do not get a receipt. Overall i will not return as this was my first time at this establishment and it just was not something i was impressed with at all.
Stayed 1 night in May 2024
Response from Juned on 6 May 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slot machine in lobby/ Breakfast/ Laundry/ Wifi/ Suites/ Nice staff
Stayed 1 night in May 2024
Response from Juned on 6 May 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Fernando A

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service. Well done..thanks. very clean to..I'm excited..
Stayed 2 nights in Apr 2024
Response from Juned on 27 Apr 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, amenities
Manager was very helpful. The property is on. Needs some upgrades like new carpets in the rooms.
Stayed 1 night in Apr 2024
Response from Juned on 25 Apr 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

6/10 Okay

Rhonda

Travelled with family
Disliked: Amenities
Breakfast was a few yogurts, two cereals, and instant oatmeal. No juice and the waffle mix was empty. This was at 6:00am, so they can't blame it on running out later in the morning. It just sucked
Stayed 1 night in Apr 2024
Response from Juned on 9 Apr 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.P.S. About waffle mix, most guest push the button in wrong direction and think there is no waffle mix, we think you might have faced the same issue because waffle mix was prepared before 6am and was there till 9am.

8/10 Good

jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is pictured as clean and new. It’s worn, room furnishings are stained. The room was not cleaned well. Breakfast was three walmart yogurts and mini muffins. Cold coffee no cream or sugar out. I understand that at 95.00 a night is going to be minimal. However Microtel is supposed to be clean and no fuss. I would not stay in another microtel again due to the condition of this one.
Stayed 1 night in Apr 2024
Response from Juned on 3 Apr 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Dustin

Stayed 1 night in Mar 2024
Response from Juned on 14 Apr 2024
Thank you for rating us.

8/10 Good

Shane

Travelled with partner
Liked: Staff & service
The counter staff were extremely friendly. The beds, linens, and pillows were clean and comfortable. The desk chair in our room looked to be held together with electrical tape, and was unstable. Breakfast was underwhelming. I would stay here again. I needed a clean, quiet, safe place to spend the night, and that is what I got.
Stayed 1 night in Mar 2024
Response from Juned on 11 Mar 2024
Thank you so much for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean and comfortable, but the heat was not working properly. Very small selection of items for breakfast and no coffee. The guy at the front desk aplologized and made me some.
Stayed 1 night in Feb 2024
Response from Juned on 1 Mar 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
Great Place
Stayed 2 nights in Feb 2024
Response from Juned on 11 Feb 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

2/10 Terrible

Chelsea

Stayed 1 night in Feb 2024
Response from Juned on 21 Mar 2024
Thank you for your rating. Your comfort is most important to us, and we hope to serve you better in the future. See you again soon.

6/10 Okay

Jennifer

Liked: Staff & service
It was a quiet hotel, just somewhere to lay our heads. It was decent. Floors in the room could of been a little cleaner. The power of the shower water was a bit weak but, it is what it is. Never made it for the "breakfast" so can't comment on it. Staff was friendly. Would stay again as it was convenient to where we were visiting.
Stayed 2 nights in Jan 2024
Response from Juned on 30 Jan 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

Alan

Liked: Cleanliness
Disliked: Amenities
There is no breakfast available even though they advertise it. I asked about the breakfast on my first morning, after not seeing any food set out, and I was told that there was “bread and cereal”. The orange juice machine was out of order and the air pot with hot water was broken and no alternative was was offered. I ended up eating at a local restaurant. The restaurant on site is a Wendy’s out in the corner of the parking lot. Both nights I stayed there I had very noisy neighbors. The rooms I stayed in, single queen, were TINY! You couldn’t even hardly get the one working luggage cart into the room. The only reason I went back there was because of the low rates I got and it was only one night at a time. Think Motel6 rates lol. Definitely NOT a place for an extended stay.
Stayed 1 night in Jan 2024
Response from Juned on 24 Jan 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Barbara

Was ok
Stayed 1 night in Jan 2024
Response from Juned on 15 Jan 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

2/10 Terrible

Theodore

Stayed 1 night in Jan 2024
Response from Juned on 15 Jan 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Terrible

Amy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Juned on 14 Jan 2024
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Juned on 12 Jan 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Marsha Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Juned on 10 Jan 2024
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

8/10 Good

Susanne

Stayed 1 night in Dec 2023
Response from Juned on 27 Dec 2023
Thank you for your positive rating. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

8/10 Good

Cynthia J

Stayed 1 night in Dec 2023
Response from Juned on 21 Dec 2023
Thank you for your positive rating. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

4/10 Poor

Royalty2256

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Juned on 16 Dec 2023
Thank you for taking the time to share your rating/feedback. We take all guest ratings/comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

janelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Came here for work, this place is affordable, clean, the staff are friendly and accomindating. All my future stays will be here! The rooms are nicely decorated and perfect for an extended stay! There is a small couch, a desk and breakfast nook w/ a microwave and fridge, and a seperated bed. Feels like a small studio. The staff coukdnt be better, friendly and helpful with every request!
Stayed 4 nights in Dec 2023
Response from Juned on 13 Dec 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon :).

2/10 Terrible

Kenneth

Business traveller
No hot water, should have been notified before check in.
Stayed 1 night in Dec 2023
Response from Juned on 8 Dec 2023
What do you mean you were not notified? We informed you about the issue and you didnt even check in because we informed you beforehand. Please dont write wrong reviews and mislead people online.

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay! Not recommend!
First, rooms did not have heat! Had to move rooms and heat still didn’t work efficiently, Second, terrible odor in rooms! Found half empty gatorade bottles in room, refrigerator dirty Last no breakfast a handful of muffins out coffee was cold and thick yuck! Poor service at desk!
Stayed 2 nights in Dec 2023
Response from Juned on 7 Dec 2023
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I am in the Sayre area a few times each year and have stayed at this hotel numerous times. All we need is a clean bed and room to stay in but the hotel has definitely deteriorated over the last couple of years to the point where we were eaten alive by fleas this past weekend. Yes FLEAS! The manager completely denied it but me and my son have the bite marks and annoying itching to prove it. The carpets look like they are never cleaned and I bet it's become a breeding ground for these pests. Really disappointed to have to write this review since it was convenient to stay at this hotel but I feel it needs to be said.
Response from Juned on 28 Nov 2023
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and facilities were great, so was all the staff. My complaint is that the promised breakfast was non-existant. People should be warned and given an explanation when there is an issue fulfilling a promise
Stayed 1 night in Nov 2023
Response from Juned on 25 Nov 2023
Thank you for sharing your feedback. I'm sorry to hear that you were dissatisfied with our breakfast. We appreciate your input and will work to improve this aspect of your stay. Your opinion matters, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in desperate need of updating and deep cleaning! Pillows and mattress had a bad stench!
Stayed 2 nights in Nov 2023
Response from Juned on 24 Nov 2023
Thank you for sharing your feedback. We apologize for the room cleanliness issue you experienced. We take this seriously and have addressed it with our team. Your comfort is important to us, and we hope to serve you better in the future.

8/10 Good

MARYDENISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the early morning, individuals - other guests? - were smoking in the either their rooms and hallway outside our room. It was extremely noticeable and unpleasant into our room. The continental breakfast was quite sparse with choices -it appeared no one restocked after the first customers left.
Stayed 1 night in Nov 2023
Response from Juned on 25 Nov 2023
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, easy check in, helpful staff
Stayed 1 night in Nov 2023
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was hood
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Ricardo

Stayed 7 nights in Nov 2023
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Juned on 11 Dec 2023
Thank you for sharing your rating.

6/10 Okay

Zbigniew

Stayed 2 nights in Sep 2023
Response from Juned on 11 Dec 2023
Thank you for sharing your rating.

4/10 Poor

Tie

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast is a joke. Run out of coffee. Run out of fruits. Run out of waffle mix.
Stayed 4 nights in Oct 2023
Response from Juned on 31 Oct 2023
Thank you for sharing your feedback. I'm sorry to hear that you were dissatisfied with our breakfast. We appreciate your input and will work to improve this aspect of your stay. Your opinion matters, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
There were hair trimmings on the bathroom sink upon arrival, hair in the bathtub, and the sheets for the pullout couch were stained with "yellow spots".
Stayed 1 night in Oct 2023
Response from Juned on 31 Oct 2023
Thank you for sharing your feedback. I apologize for the room cleanliness issue you experienced. We take this seriously and have addressed it with our team. Your comfort is important to us, and we hope to serve you better in the future.

4/10 Poor

Julianna, WEST WARWICK

Disliked: Cleanliness, amenities, property conditions & facilities
The mirror in the bedroom had oil marks from foreheads all over it
Stayed 1 night in Oct 2023
Response from Juned on 31 Oct 2023
Thank you for sharing your feedback. I apologize for the room cleanliness issue you experienced. We take this seriously and have addressed it with our team. Your comfort is important to us, and we hope to serve you better in the future.

10/10 Excellent

Govindhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and convenient
Excellent property, very conveniently located- we halted for the night on our way to Roshester, NY from NJ. We had a very relaxed night's rest. The hotel is clean and free breakfast meant we didn't need to stop on our way onward- minimal but sufficient. Rate is 4 and half stars and will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was there with my daughter and people fighting in the next room kept her awake.
Stayed 1 night in Oct 2023
Response from Juned on 11 Dec 2023
Thank you for taking the time to share your feedback. We take all guest comments seriously and use them to improve our services. We're sorry to hear about your experience, and we're committed to making necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Sabrina

Stayed 2 nights in Oct 2023
Response from Juned on 11 Dec 2023
Thank you for sharing your rating.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small / felt crowded. Breakfast was essentially non-existant.
Stayed 3 nights in Oct 2023
Response from Juned on 11 Dec 2023
Thank you for sharing your rating.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Juned on 25 Nov 2023
Thank you for your positive feedback. Your comfort is most important to us, and we hope to serve you even better in the future. See you again soon.