Exterior

Reviews of America's Best Inn

2 out of 5
America's Best Inn
390 Canebrake Rd, Savannah, GA

Reviews

5.2
Rating 10 - Excellent. 16 out of 107 reviews" "
Rating 8 - Good. 16 out of 107 reviews" "
Rating 6 - Okay. 18 out of 107 reviews" "
Rating 4 - Poor. 20 out of 107 reviews" "
Rating 2 - Terrible. 37 out of 107 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff during check-in. Luke went out of his way to make sure I am comfortable…
Stayed 1 night in Apr 2024
Response from Front desk on 20 Apr 2024
Thank you for your review and response we are happy that we could make your travels as pleasurable as possible. Thank you again and we hope to be seeing you in the future.

6/10 Okay

Eddie

Travelled with family
Front desk service was just ok. I also saw a roach in the bathroom.
Stayed 1 night in Apr 2024
Response from Front desk on 20 Apr 2024
We are sorry that the service that you received was not up to your standards. We do our best for each and every guest that we encounter. We are an outside door hotel and sometimes if you leave your door open long enough anywhere you end up with a bug or two especially in this weather. If you decide to stay again we ill make sure that you are taken care of. Thank you.

2/10 Terrible

Justin

Business traveller
Disliked: Staff & service, property conditions & facilities
They are in a very bad place where getting in and out of traffic is unsafe and dangerous.
Stayed 8 nights in Mar 2024
Response from Front desk on 18 Mar 2024
We are sorry to hear about your issues with the traffic but its was the holiday weekend and since we are so convenient to the center of town restaurants and beaches it is always a generousl amount of traffic on the streets here. We really wanted to know how you enjoyed your stay at our hotel and hope that everything was up to your expectations... Thank you,

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, efficient, and quick to respond to guest. T
Stayed 2 nights in Feb 2024
Response from Front desk on 18 Mar 2024
We thank you for your positive feedback and hope to continue to give you and the rest of our guest exemplary service in the future. Thank you for your patronage.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Night Audit on 9 Feb 2024
Thank you for your review, we will try to keep serving you and giving you the quality service that you deserve.

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Night Audit on 17 Nov 2023
We are sorry that your stay was less than pleasurable, allow us a chance to win back your patronage. In a brief synopsis explain what was wrong and we will address the problem as best we can. We know upon your arrival there was a brown out that effected 2 city blocks that which was considered an act of God.

10/10 Excellent

Corey

Stayed 1 night in Oct 2023
Response from Night Audit on 4 Nov 2023
Thank You for your review. We here at America's Best Inn take our guest reviews to heart. We aim to please each and every one of you. Thank you again.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff truly went above and beyond. We were so impressed by them. Keep up the improvements!
Response from Front Desk on 29 Oct 2023
We are very happy you had a good experience here. Thank you for your business and we hope to see you again

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 29 Oct 2023
We are very happy you had a good experience here. It would be helpful if you had told us what we need to do to improve your stay. Thank you for your business and we hope to see you again.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great ex5
Stayed 1 night in Jun 2023
Response from Front Desk on 25 June 2023
Thank you so much for your review and your business. We are glad you had a positive experience and hope you will return in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk man
Stayed 1 night in Apr 2023
Response from Front Desk on 30 Apr 2023
We are very happy you had a good experience here and hope you will return in the future should the need arise

6/10 Okay

Michael

Stayed 1 night in Mar 2023
Response from Front Desk on 30 Mar 2023
We see that you gave us a 3 out of 5 we will try to make that a 5 out of 5 on your next visit if you choose to visit us again here at America's Best Inn we push for excellence. Come back and try us again and see if we can get you to add another 2 points to your review. Thank You.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were disgusting. We asked for our money back. We did not stay there. Not happy at all. They offered us rooms that were supposed to be better. We just wanter out of the filth.
Stayed 1 night in Mar 2023
Response from Front Desk on 30 Mar 2023
We are so sorry that things were not up to your standards allow us the chance to make amends for your last visit things happen in the hospitality business that are sometimes beyond our control and whether this is one of those things or not we aim to please. Try us again and you definitely will not be disappointed.

4/10 Poor

Kendal

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful!
The check in staff (a man) was very nice. But everything else was awful! The room was filthy, it looked like just the beds were made and towels put in and the rest wasn’t cleaned at all. The whole bathroom was filthy it wasn’t cleaned at all. The sink was horribly dirty and the ice bucket was dirty. We couldn’t even let our almost 2 year old daughter in the floor. Do not recommend staying here.
Stayed 1 night in Mar 2023
Response from Front Desk on 30 Mar 2023
We are so sorry that things were not up to your expectations we really do not want to lose you as a customer. We are in the middle of the renovation process allow us another chance to make you a happy customer we strive to be the best and we are getting better and better everyday if you try us again we will make your next visit a joy.

2/10 Terrible

Alonzo

Disliked: Amenities, property conditions & facilities
To be honest i looked at a few rooms to stay but it was so filthy i just couldn't do it ,
Stayed 1 night in Mar 2023
Response from Night Audit on 7 Mar 2023
WEare sorry that we could not accommodate you or the rooms were not up to your standards but we feel as though we offer a very good room for a very competitive price and again we are sorry that we could not accommodate you.

4/10 Poor

Eva

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Only the price
Stayed 1 night in Feb 2023
Response from Night Audit on 6 Mar 2023
We apologize that your visit was not as suitable as you had expected allow us the chance to hear your problems and concerns and we will be more than happy to address the situation. We want every customers experience here to be an enjoyable one.

8/10 Good

Shevonda

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a decent place. It’s just a little dated.
Stayed 1 night in Feb 2023
Response from Audit on 24 Feb 2023
Thank you for your review we are working on remodeling the rooms and the rest of the property as we speak and thank you again.

2/10 Terrible

Eliseo

Business traveller
Disliked: Staff & service
Service was horrible, we couldn't get into our room.
Stayed 1 night in Feb 2023
Response from Audit on 24 Feb 2023
We are sorry about the situation but as you know cut off time for reservations are 10pm-12am and as you also know there is a 20 deposit in cash at the time of arrival which is returned to you at departure. These things are policy and protocol and are strictly enforced. Thank you for choosing America's Best Inn we hope your stay will be a pleasurable one and are here to try to ensure that each experience here is a great one. Reach out to us if you have any concerns and we will try to evaluate and work with you to fix them.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a very nice comfortable place to stay at very nice people in the office and very nice and clean rooms I give it five stars
Stayed 1 night in Feb 2023
Response from Audit on 24 Feb 2023
Thank you for your review and comments we will try to make sure each stay is a pleasurable one.

10/10 Excellent

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Management on 27 Nov 2021
Thank you, Michael for choosing to stay with us. We are here whenever you need us.

6/10 Okay

Heather

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Night Audit on 24 May 2023
We hope you had a great stay. Let us know what we can improve on to earn those other two stars on your next visit thanks again.

6/10 Okay

Gilles

Liked: Cleanliness, property conditions & facilities, room comfort
Le café est fourni par l'hôtel J'ai dû avisé le gars 3fois pour qu'il en fasse... trop occupé sur son cellulaire Pas de Kleenex et maigre échantillons pour se laver,pas de cafetière dans la chambre
Stayed 1 night in Nov 2021
Response from Management on 25 Nov 2021
Thank you for choosing to stay with us.

2/10 Terrible

Judd

Stayed 1 night in Oct 2021
Response from Management on 23 Oct 2021
Please let us know what we can do to improve our ratings with you?

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Abysmal property. Let's go from the back of the room to the front. Bathroom: Barely any water pressure Almost no hot water Bottom of toilet, the outside, was dirty. Bathroom door did not close all the way, it got stuck on the ACTUAL DOORWAY AT THE BOTTOM OF THE DOOR. Mirror/Sink Area, outside bathroom: Fine Towels: All sizes were dirty Either a faint orange stain, or BLACK SCUFF MARKS. Bed: The sheets SMELLED LIKE CORN CHIPS once you flipped back the blanket. Lighting: Okay Lamps above bed, 1 was busted Chairs? Didn't want to sit on them. Tv: Worked, but the tv guide menu wouldn't pop up. But it did pop up randomly. So there's that? AC: Had a note on it that read, "Do not turn above 70". What is this, my mother's house? I did not use it anyways. Walls & Ceiling: EXTREMELY THIN. Heard someone dragging a chair across the floor above my room. Heard my next door neighbor's phone -ping- as it finished charging. Door: Had a deadbolt lock that worked. Had one of those "pull across" locks, not the one with the chain, but the little bar? It did not work. It pulled over... And sort of hung there. Parking = Okay Neighbors two doors down were sitting outside on their chairs, probably living out the motel, looking sketchy. I just nodded to them and kept it moving. No need to look like food. Overall, an abysmal place. If you're strapped for cash, stay there for 1 night. It's THAT bad. If you're a woman, I'D RECOMMEND YOU AVOID! IT FELT VERY "ASSAULTY"!!!
Stayed 1 night in Oct 2021
Response from Management on 23 Oct 2021
I am very sad you had this experience . We have been busy with correcting these issues . We hope you will stay with us again so you can see these issues have been corrected.

4/10 Poor

Dontae

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from Management on 23 Oct 2021
Please let me know how we can improve your ratings with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place like the plague!
The room was very smelly and dirty. I asked the manager for another room and he said none was available. I asked him to have the room cleaned and all he did was to send someone to spray it which did not help at all. There was also drug dealing going on on the premises. I asked for my money back and all the manager would say is that "it is nonrefundable." The room was so nasty and I was concerned about my car's safety that we slept in the car and left in the morning foregoing the second night's stay. I would be willing to bet the manager rented the room again that we paid for since he knew we were not coming back. Avoid this place like the plague!
Stayed 2 nights in Jul 2021
Response from Management on 23 Oct 2021
Very sorry you feel this way . We have made many changes and hope you will stay again to see this for your self.

2/10 Terrible

David

Stayed 1 night in Jul 2021
Response from Management on 23 Oct 2021
Please let me know how we can improve our ratings with you?

10/10 Excellent

Lisa

Stayed 3 nights in Jul 2021
Response from Management on 23 Oct 2021
Please let us know how we can improve our ratings with you? we strive to provide the best stay always.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Only issue was no water pressure for the shower.
Stayed 1 night in Jul 2021
Response from Night Audit on 14 Feb 2024
We are so sorry about the water pressure but during certain days of the depending on the heat or cold index the city's water department regulates the water pressure themselves we can only give you what we have that's in all cities across the country. Your next stay I can almost assure you that that wont be a problem. Let us know at the time of check in your concerns and do our best to make sure that you are comfortable and happy. Thank you for your patronage.

6/10 Okay

Verified traveller

Travelled with family
Hotel needs to be updated
Stayed 1 night in Jun 2021
Response from Management on 28 June 2021
Thank you for your feedback! We are improving the property daily and would love for you to come back and see!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in May 2021
Response from Christina on 4 June 2021
Thank you for choosing to stay with us, we look forward to seeing you again soon!

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities
Bathroom was nasty, urine around toilet seat, tub dirty. Only 2 towels even though room sleeps for. The manager was very accommodating though.
Stayed 2 nights in May 2021
Response from Christina on 4 June 2021
Thank you for choosing to stay with us. I'm so sorry we did not meet your expectations. I checked the guest log and did not see any complaints for the duration of your stay. Had you made it known at the desk we would of gladly checked and fixed the issues. If there is anything we can do to give you a better guest experience next time, please do not hesitate to call or email us directly. Again, thank you and we look forward to seeing you next time!

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021
Response from Management on 29 June 2021
We are sorry you did not enjoy your stay with us. We would love the opportunity to earn your business back as we are improving daily.

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have 3 small children and CALLED to be sure their pool was open and was assured it was. Upon arrival, after booking a reservation online, I see that the pool is covered with a tarp and has not been open. However, there is 2-3!!! Other hotels directly across the street I could have taken my family to that DID have their pool open. My children were extremely disappointed. For this reason; I will not come back...
Stayed 1 night in Apr 2021
Response from Management on 23 Oct 2021
We are sorry for the misunderstanding , hopefully we will have our pool open next season and you will chose to give us a chance to change your mind.

2/10 Terrible

Yolissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
It was terrible room was like a crack room no hot water Cover was nasty the wall was crack The toilet was dirty no remote to the TV was a nightmare
Stayed 1 night in Apr 2021
Response from Management on 23 Oct 2021
I am sorry to hear this . I checked with the guest logs and I see know records of complaints or concerns ? If you would have let us know these concerns we would have done whatever we could to improve your stay . Please come again .

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse stay ever. Reception, if there is a place at this hotel, was a red flag. Front desk was so stoned that he couldn’t remember his name. First room had waterlogged floors, mold and feces in the bathroom. Second room was just as bad. Woke up after 4 hours of sleep, went to a truck stop to shower, and came back to trash the stuff I took in so I wouldn’t bring bedbugs back.
Stayed 1 night in Apr 2021
Response from Management on 23 Oct 2021
I am sorry you had this experience . We have made many changes since your stay and hope you will come again so we can improve your thoughts about us.

6/10 Okay

Aesha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Management on 23 Oct 2021
Thank you for staying with us . Please let us know what we can do to improve . We look forward to seeeing you again.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at America's Best inn
All in all it was a good stay at America's Best inn the room was comfortable the beds were comfortable it was convenient to local stores gas stations Walmart restaurants etc
Stayed 1 night in Mar 2021
Response from Management on 23 Oct 2021
Thank you for choosing to stay with us. We hope you will stay with us again in the future..

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Good stay
Staff was very friendly and accommodating. Room was spacious and comfortable. It’s an older building in need of some renovations, but clean. We enjoyed our stay.
Stayed 2 nights in Mar 2021
Response from Management on 23 Oct 2021
Thank you for staying with us . We look forward to seeing you again , we are constantly improving on the property .

4/10 Poor

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Christina on 13 Jan 2021
Thank you for choosing to stay with us Justin. I'm so sorry we did not meet your expectations. If there is anything we can do to give you a better guest experience next time, please do not hesitate to call or email us directly. We strive to make your stay a great experience. Again, thank you and we look forward to seeing you next time!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from Management on 16 Dec 2020
Thank you for choosing to stay with us, we look forward to seeing you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place. Do not stay here.
Stayed 1 night in Sep 2020
Response from Management on 9 Nov 2020
We are sorry that you did not enjoy your stay with us. We are working on fixing the issue. Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Management on 23 Oct 2021
Please let us know how to improve your ratings of our Hotel.

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
No complaints an overall ok stay.
Stayed 1 night in Jul 2019
Response from Management on 23 Oct 2021
Thank you for choosing to stay with us . We look forward to seeing you again , let us know if there is anything we can do to make your next stay amazing!!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Customer service was exceptional! The property is just outdated and needs remodeling. Good price.
Stayed 1 night in Jul 2019
Response from Management on 23 Oct 2021
Thank you for choosing to stay with us. We are constantly working to improve our property , looking forward to having you back for another visit!!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was filthy, the room smell like cigarettes, trash still in room from last guess, bug in shower, microwave didnt work.
Stayed 2 nights in May 2019
Response from Management on 23 Oct 2021
We are sorry to hear this . After reviewing the customer logs we have no record of any of these concerns? Had you brought these to our attention we would have made sure to correct the problem.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never sty in the hotel because it is in really bad condition with bugs on the bed we did not stay there at all Really bad
Stayed 2 nights in May 2019
Response from Bella on 23 May 2019
Sorry for the inconvenience! Staff has changed since your visit.....We have made some improvements and still is daily.....The staff at America's Best Inn......

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible!!! Never again never again never again!!!!!!!!!!
Stayed 2 nights in Apr 2019
Response from Bella on 23 May 2019
Sorry you visit with us was horrific!!!! Since your visit we have changed staff, and made lots of improvement.....Hopefully you made choose to stay with us again and your visit will be a pleasant one....Thank You your friendly staff at America's Best Inn.......

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
Bad attitude at the front desk room was disgusting
Stayed 1 night in Apr 2019
Response from Bella on 23 May 2019
Sorry for the inconvenience!! We now have made some staff changes and are making daily improvements.....Hopefully your next stay with us to be a more enjoyable one Thank You the staff at America's Best Inn.....

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Bella on 23 May 2019
Thank you for your review....We have since made improvements.....The staff at America's Best Inn.....