This property is not suitable for elderly guests, guests with mobility limitations, or anyone looking for comfortable accommodations.We booked three nights but checked out after the first night. The location is excellent; however, the listing fails to disclose that the unit can only be accessed by climbing two full flights of stairs. I was traveling with my 78-year-old mother. She made it up the stairs, but she did not want to repeatedly navigate them to enjoy downtown Saugatuck.Staying inside was not much better. The sofa very worn and has no support. The two blue chairs are extremely uncomfortable. Then there is the "new king bed." The bed consists of a worn foam topper on top of the mattress - you sink the second you lay down and wake with back pain. It was disgusting.The first night, I called the host, had to connect to the emergency line and spoke with Steve. He said someone would call the next morning and see if another property was available. No one called. After two unanswered calls the next morning, we checked out. I finally reached Kevin on a third call - he was exceedingly eager to escalate the matter and offered no accommodation, alternative property, refund, or credit despite our leaving after only one night. He literally said, "bring it, let's go."Guests should also be aware that the view shown in the listing photos is not accurate - the view is obstructed by HVAC equipment on The Butler. The picture in the listing is clearly altered.