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Reviews of Smile Hotel Sasebo

3 out of 5
Smile Hotel Sasebo
8-8 Tokiwacho, Sasebo, Nagasaki Prefecture

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 129 reviews" "
Rating 8 - Good. 43 out of 129 reviews" "
Rating 6 - Okay. 30 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 6 out of 129 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ngombi

Stayed 3 nights in Jan 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Naveed

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Arnolf

Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

omar

Stayed 1 night in Aug 2023

10/10 Excellent

Qifa, Brooklyn

Stayed 1 night in May 2023

10/10 Excellent

Rachel

Stayed 1 night in May 2023

10/10 Excellent

Teresita

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked cleanliness and friendly staff
Stayed 1 night in Mar 2023

8/10 Good

The Ngoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and kinda old but the best thing is the surrounding area is really good ( bar , restaurant, shopping center )
Stayed 7 nights in Feb 2023

10/10 Excellent

Anthony

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 6 nights in Sep 2022

4/10 Poor

Emilayne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small rooms, smell like cigarettes everywhere (I had a non smoking room), bed was not comfortable, old room and appearance in general..but it was affordable, breakfast was great and staff is friendly
Stayed 2 nights in Aug 2022
Response from for guest on 28 Aug 2022
Thank you for using our service.We are looking forward to seeing you again.smile hotel sasebo

10/10 Excellent

Daniel

Business traveller
Stay
Great place to stay
Stayed 1 night in Aug 2022
Response from for guest on 28 Aug 2022
Thank you for using our service.We are looking forward to seeing you again.smile hotel sasebo

10/10 Excellent

Shukhrat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 3 nights in Jul 2022
Response from for guest. on 23 July 2022
Thank you very much. We look forward to seeing you again. smile hotel sasebo

10/10 Excellent

corey

Stayed 3 nights in Jun 2022
Response from for guest. on 23 July 2022
Thank you very much. We look forward to seeing you again. smile hotel sasebo

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very delightful. Clean, helpful, close & overall wonders service
Stayed 2 nights in Jun 2022
Response from for Guest on 29 June 2022
thank you very much. Please use Smile Hotel again next time. Front desk

8/10 Good

MELVIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Very comfy! It is worth the price! Very convenient location to restaurants and shopping areas. Only a few minutes away by taxi from the bus and train stations. A walking distance to the base.
Stayed 3 nights in Jun 2022
Response from for guest. on 26 June 2022
thank you very much. Please come again. Front desk

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from for guest. on 26 June 2022
thank you very much. Please come again. 　Front desk

4/10 Poor

cory

Business traveller
Liked: Cleanliness
Room way to small
Stayed 15 nights in May 2022
Response from for Guest on 11 June 2022
thank you very much. Let's meet again.

4/10 Poor

Yoto

Business traveller
Disliked: Property conditions & facilities, room comfort
Was terrible but ok for the price. You pay for what you get. Bed was hard and I couldn’t sleep. Worsens my back pain.
Stayed 1 night in Apr 2022
Response from for guest. on 24 May 2022
for guest. Thank you very much. We look forward to your next stay. smile hotel front desk

8/10 Good

Emily

Stayed 3 nights in Dec 2021

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good stay very polite staff I highly recommend for a place to crash
Stayed 1 night in Dec 2021

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing hotel, just needs better wifi.
Stayed 2 nights in Dec 2021

10/10 Excellent

Xavier

Stayed 1 night in Dec 2021

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Disliked: Amenities
Small rooms, staff did not made my room the entire stay, air conditioning unit control was not working, very convenient location and very affordable price
Stayed 3 nights in Dec 2021

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Dirty and in disrepair
The hotel is in disrepair and the rooms are filthy. They claim to have wifi, but they only have one router per floor and if you don't have the room right next to it you won't get wifi. The clubs and restaurants were noisy all night long, and the place just felt unclean. Save yourself the frustration and don't stay here.
Stayed 1 night in Oct 2021
Response from for guest. on 26 Oct 2021
for guest. You can't rest surely, and it's regrettable. Thank you very much. smile hotel sasebo

6/10 Okay

Verified traveller

Na
Stayed 8 nights in Aug 2021

2/10 Terrible

Demeric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2021
Response from for Guest on 30 July 2021
Thank you very much for staying at our hotel. I'm waiting for your visit to the hall which is again. Have a nice day, please have time. Thank you very much. smile hotel.

4/10 Poor

Christopher

Business traveller
Liked: Staff & service, room comfort
.
Never seen a hotel that only cleaned your room every 3 days
Stayed 13 nights in Apr 2021

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Japanese style rooms. Staff was courteous and helpful.
Stayed 28 nights in Jan 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
It was ok
Stayed 2 nights in Dec 2020

6/10 Okay

MAJASMIN

The staff were all nice, but no one clean my room for 3 days.
Stayed 2 nights in Nov 2020

8/10 Good

Karyna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small convient room. Bed comfort was not that great.
Stayed 10 nights in Oct 2020

4/10 Poor

Oliver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Super warm in my room because Air conditioning didn’t work, and the WiFi provided was very poor and cut out a lot.
Stayed 7 nights in Sep 2020

4/10 Poor

Joseph

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was overall alright but had some issues with WiFi aswell as air conditioning
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting place. Small and dirty. Stay away.
Terrible, run down, dingy, smelly hotel. The pictures they have on Hotels.com are so old. The actual lobby and rooms look nothing like the pictures! Far from the train station but close to the shopping area. There’s a reason why it’s the cheapest hotel in the area. They require you to leave the key everytime you leave the hotel, but they don’t offer housekeeping. What???
Stayed 2 nights in Aug 2020

8/10 Good

Cameron

Stayed 17 nights in Jul 2020

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi sucks
WiFi didn’t have a stable connection at all other then that it was amazing
Stayed 2 nights in Jul 2020

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service
スタッフ良かった。
Stayed 1 night in Apr 2024

8/10 Good

Tatsuharu

Liked: Cleanliness, staff & service, amenities
スタッフの対応が良いです。
Stayed 1 night in May 2024

10/10 Excellent

??

Travelled with family
Liked: Staff & service, amenities
家族が来客用トイレ汚してしまったが、嫌な顔せず対応してくれたこと、忘れません。
Stayed 1 night in Apr 2024

6/10 Okay

まこた

Stayed 1 night in Apr 2024

8/10 Good

やすよ

Liked: Staff & service, amenities
リーズナブルな宿泊代金で快適に過ごすことができました。
Stayed 4 nights in Apr 2024

8/10 Good

ひろき

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Sigeto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
なし
Stayed 1 night in Mar 2024