Saratoga Lake Tours and Activities

I left this hotel feeling singled out and disrespected. What bothered me most was the strong impression that I was treated differently because of the nationality shown on my passport. I asked to check out at noon instead of 11 a.m., a one-hour extension that the manager, Alice, had allowed other guests. She refused my request and told me my credit card would be charged $600 if I stayed past 11. It was cold and raining outside, and I even offered to pay $100 for the extra hour. She still refused. Given that other guests were granted late checkout, I was left wondering why I was treated differently. I came away feeling that my nationality played a role. When I checked out, Alice made a sarcastic remark that made the whole interaction feel like a contest she was pleased to have won. That was my last impression of the hotel, and it’s the reason I’ll never return. The stay itself was disappointing, too. The room was extremely small, with a tiny window that made it feel claustrophobic. The water pressure in the bathroom was very weak, and there was an unpleasant smell coming from the carpet throughout the floor. The lobby felt dated and neglected, and the selection of basic items for sale was so limited that I had to shop elsewhere. The location was convenient, but I wasn’t told that the building next door was undergoing renovations and that there would be construction noise. I would give this hotel one star and would strongly advise anyone considering it to book elsewhere

The bar cafe in the lobby was amazing! Quick check in, clean property and very spacious rooms for this price point in NYC

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong