Search Saranac Cottage Accommodations

"Wonderful stay! Room was clean and comfortable with a beautiful view, jet tub, balcony and wonderful amenities!"

"Room was very dirty. Wallpaper peeling off the walls. Stains. Wifi was horrible. We left early. "

"Yes and spa nice "

"Our room was great, the staff were super friendly and the facility as a whole was great."

"Nice breakfast, friendly staff and great location."

"Unfortunately I experienced a hot water issue similar to my stay at La Quinta in Plattsburgh NY.I checked in on aThursday after working a 14 hour day and went to shower , no hot water , called the front desk and explained the issue.The following day I went to the front desk and explained to a different front desk clerk the hot water issue and asked to be moved to another room that had hot water,clerk said they were fully booked and would see what he could do,Saturday the third day without hot water and no shower I was getting very annoyed,I then spoke with yet again a different clerk and also spoke with the manager and maintenance guy which again I was told they are working on it and that I could move to another room on Sunday. I had just worked 7 straight 14 hour days and my only day off I have to pack up and move to the other end of the building. I never once received a phone call from the manager or any other employees during the 3 days without hot water.i felt that management had very little concern and poor communication skills with its guests.Cleaning staff were great ! Unfortunately many guests smoke cigarettes and pot in the rooms."

"Gorgeous view! Spacious and clean room! A river right outside the balcony. Kind staff. "

"After all it’s ok. The Area is not secure for parking facility."

"Shower bar was broken could not close curtain Repairs that were made not painted"