Search Sapphire Bay hotels

"Warm welcome, great layout of resort, amazing buffet lunch and breakfast, great pools and room. "

"wasn't long enough to know more about the hotel and staff but the cleanliness and condition of the room we stayed in was excellent always clean our room and made our beds. thank you"

"Suggest getting a ground level unit - no lifts Very disappointed that when ordering my meal everything came out of the kitchen at the same time. The main was taken back and left under a heat lamp - didn’t bother eating it. I don’t think the premium you pay to be at Gateway compared to other very close by hotels is value for money"

"great peace for relaxation , staff are great , Mary and Louise were really helpful and friendly . thanks "

"Property is good for couple nights stay . Pool is really tiny and only 8 lounge chairs . Beach in front of hotel was clean , rest of the beach had a lot of garbage which I picked a garbage bag full close to the hotel . Having breakfast included in our room was a nice bonus"

"Lovely hotel very close to airport. This is a high end resort great for couples and families. The staff very friendly and helpful. "

"Room floors were freshly mopped. So we skated in. My son’s bed sheet had someone’s make up face on it. Black Coral restaurant was excellent. Great food. Tavola restaurant. Before we checked out, we decided to have breakfast. An hour waiting for food and the waitress tells my son there is no more pancakes. Literally an hour later. We got our food and mine was incorrect but they fixed it very fast. 1 hour 40 mins for breakfast and now we are late for check out. Our cards got locked out of our room since check out was late so we had to go explain what happen. Seems like you get stuck on this island just to spend more money. They should have an all inclusive accommodation. Don’t think we would go back, honestly."

"Lovely refreshed room, fantastic new adults only bar. Spa is hugely overpriced as there is construction happening all around you. You shouldn’t charge premium prices for a less than experience. The food…. Awful for every meal. Except the room service chicken wrap from the children’s menu. But you pay like you’re visiting the best restaurants in New York. "

"Very poor service,the air conditioning was not working amd we were only told about the check in was done ....and told will provide fan but wasnt provided.we asked for our refund so we can move to some othe hotel which was approved but till date we haven't received our received....i already called the hotel for follow up but no reply "