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The Ritz-Carlton Sanya, Yalong Bay

5.0 star property
Tropical paradise awaits at this luxury resort where guests unwind at the spa, savor ocean views over breakfast, lounge poolside or play 18 holes of golf

Choose dates to view prices

The Ritz-Carlton Sanya, near Yalong Bay, offers body and detox wraps at the spa and ocean views from four restaurants. Enjoy activities like bicycling, volleyball, and basketball. The property features amenities like a swim-up bar and shopping mall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$408
includes taxes & fees
7 Apr - 8 Apr

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for 1BR Club Ocean View Suite

1BR Club Ocean View Suite

1BR Club Ocean View Suite

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • Sea view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1BR Ocean View Suite

1BR Ocean View Suite | Beach/ocean view

1BR Ocean View Suite

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • Sea view
  • 127 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2BR Ocean Front Villa

2BR Ocean Front Villa

2BR Ocean Front Villa

Highlights

Balcony
Garden
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
  • 252 sq m
  • Sleeps 6
  • 2 Double Beds

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 5
  • 1 Double Bed

View all photos for Resort View Room Double Double

Resort View Room Double Double | Garden view

Resort View Room Double Double

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room Double Double

Deluxe Room Double Double

Deluxe Room Double Double

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Garden view
  • 65 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean View Room Double Double

Ocean View Room Double Double

Ocean View Room Double Double

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sea view
  • 65 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Lagoon Room Double Double

Lagoon Room Double Double

Lagoon Room Double Double

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Ocean View Room Double Double

Premier Ocean View Room Double Double

Premier Ocean View Room Double Double

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sea view
  • 65 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Ocean View Room Double Double

Club Ocean View Room Double Double

Club Ocean View Room Double Double

Highlights

Outdoor play area
Balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for 2BR Family Suite

2BR Family Suite | Living room

2BR Family Suite

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • Garden view
  • 183 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Deluxe Room King

Deluxe Room King

Deluxe Room King

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean View Room King

Premier Ocean View Room King

Premier Ocean View Room King

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1BR Club Lagoon Access Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

1BR Club Lagoon Access Suite

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • Garden view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Non Smoking

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 4
  • 2 Double Beds

Villa, 3 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 8
  • 3 Double Beds

Room, 1 King Bed, Non Smoking, Courtyard View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 3
  • 1 King Bed

Double Room, 2 Double Beds, Non Smoking, Courtyard View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Ocean View Room King

Club Ocean View Room King

Club Ocean View Room King

Highlights

Outdoor play area
Balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Sea view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lagoon Room King

Lagoon Room King

Lagoon Room King

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Lagoon view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1BR Ocean Front Villa

1BR Ocean Front Villa

1BR Ocean Front Villa

Highlights

Balcony
Garden
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Room King

Ocean View Room King

Ocean View Room King

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sea view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Villa

Garden Villa

Garden Villa

Highlights

Balcony
Garden
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
  • Garden view
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Located on the beach, The Ritz-Carlton Sanya, Yalong Bay is in Jiyang District neighbourhood and is connected to a shopping centre. Shoppers can visit Sanya International Shopping Center, while everyone can enjoy the natural beauty of Yalong Bay and Yalong Bay Tropical Paradise Forest Park. Sun Bay and Dadonghai Beach are two other places to visit that come recommended. Kayaking, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Sanya travel guide
Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • Dadongdai Beach featuring a coastal town, a beach and signage
    Dadong Sea
    21 min drive - 19.9 km
  • Dadongdai Beach which includes signage and tropical scenes
    Dadonghai Beach
    23 min drive - 21.8 km
  • Yalong Bay Tropical Paradise Forest Park
    5 min drive - 3.0 km
  • Yalong Bay
    6 min drive - 4.0 km
  • Sun Bay
    15 min drive - 8.0 km

Getting around

  • Sanya (SYX-Phoenix Intl.)
    30 min drive

Restaurants

  • Pizza Hut 必胜客
    3 min drive
  • Peking Duck
    3 min drive
  • Mangrove Tree Chinese Restaurant
    3 min drive
  • 林姐香味海鲜
    8 min drive
  • Drawing Room
    19 min walk

About this property

The Ritz-Carlton Sanya, Yalong Bay

Luxury family-friendly hotel near Yalong Bay
Located close to Yalong Bay Tropical Paradise Forest Park and Sun Bay, The Ritz-Carlton Sanya, Yalong Bay provides an adjacent golf course, a swim-up bar and a poolside bar. Adventurous travellers may like the fishing, volleyball and cycling at this hotel. Treat yourself to a manicure/pedicure, a body treatment or a hot stone massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and ocean views. Yoga classes are offered at the 24-hour gym; the property also has a corner/local shop, a free daily manager's reception and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities, such as a shopping centre on-site and a garden.
Other perks at this hotel include:
  • 5 outdoor pools and a children's pool, along with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and bike hire
  • An outdoor tennis court, extended parking and an electric car charging station
Room features
All 446 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Highchairs, baby baths and children's slippers
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries and deep-soaking baths
  • HDTVs with premium channels and DVD players
  • Wardrobes/cupboards, balconies and children's dinnerware

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Fresh 8
  • Pearl Chinese Restaurant
  • Sand-Beach Grill
  • Sofia-Italian Restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Outdoor pickleball court
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room cot
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1,701 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 525.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 288 for adults and from CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

Does The Ritz-Carlton Sanya, Yalong Bay have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at The Ritz-Carlton Sanya, Yalong Bay?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Sanya, Yalong Bay on 7 Apr 2026 start from AU$408, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton Sanya, Yalong Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton Sanya, Yalong Bay?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton Sanya, Yalong Bay?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at The Ritz-Carlton Sanya, Yalong Bay?

Checkout is at noon.

Where is The Ritz-Carlton Sanya, Yalong Bay located?

Located in Jiyang District, this beachfront hotel is next to a golf course, 2.3 mi (3.7 km) from Yalong Bay, and within 6 mi (10 km) of Yalong Bay Tropical Paradise Forest Park and Sun Bay. Dadonghai Beach and Dadong Sea are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Ritz-Carlton Sanya, Yalong Bay Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 66 out of 116 reviews
Rating 8 - Good. 30 out of 116 reviews
Rating 6 - Okay. 13 out of 116 reviews
Rating 4 - Poor. 5 out of 116 reviews
Rating 2 - Terrible. 2 out of 116 reviews

Reviews

8/10 Good

Adam

Nice beach and facilities
Stayed 2 nights in Jan 2026

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities
Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.
Stayed 1 night in Jan 2026

6/10 Okay

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Stayed 7 nights in Sep 2024

6/10 Okay

BAR

Disliked: Property conditions & facilities, room comfort

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Stayed 1 night in Apr 2024

6/10 Okay

Malmgren

Liked: Cleanliness, property conditions & facilities, room comfort

It’s fine, but not good

Very long check in time, overall understaffed hotel during holiday season
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Very nice hotel
Stayed 1 night in Apr 2021

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020

2/10 Terrible

JIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel

This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020

4/10 Poor

Grainne

Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Overall good, service met expectation, value over money
Stayed 3 nights in Jun 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
Stayed 2 nights in May 2019

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RAS doc

Exceptionnel Rien à dire
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary in Sanya

The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Stayed 4 nights in Apr 2019

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
一般般，有點舊，二千多一晚不是很值
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

not romantic service

The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Stayed 1 night in Jan 2019

10/10 Excellent

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
Stayed 1 night in Nov 2018

10/10 Excellent

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
Stayed 2 nights in Nov 2018

8/10 Good

TONG

Liked: Cleanliness, staff & service, property conditions & facilities

房间隔音很差

酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
Stayed 2 nights in Sep 2018