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Reviews of Renaissance Santo Domingo Jaragua Hotel & Casino

4.5 out of 5
Renaissance Santo Domingo Jaragua Hotel & Casino
Avenida George Washington 367, Santo Domingo, Distrito Nacional

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1005 reviews" "
Rating 8 - Good. 201 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 34 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024

10/10 Excellent

Camilo A

.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
The food and accommodations were exquisite. I most certainly will be visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Virginia, Maspeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, I see it getting maintained and amazing customer service!!! The entire staff has a mission to ensure that the guests feel welcomed and appreciated. Grateful for your hospitality and look forward to visiting again! Muchísimas gracias por todo.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Henry, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! Iverall, great customer service.
Stayed 4 nights in Mar 2024

10/10 Excellent

RUBEN, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Dermot

Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect on all levels. I will be returning again in a few weeks. The rooms are spacious and clean, the hotel grounds are immaculate, the food was amazing. I can honestly say it was great and the service was even better. I totally recommend this hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Almar

Stayed 2 nights in Mar 2024

6/10 Okay

Eblein

Staff was great but the hotel is dated. Looks like a Sovjet build hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

AXEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO EVERYTHING
Stayed 4 nights in Mar 2024

10/10 Excellent

Carlos

Stayed 8 nights in Feb 2024

10/10 Excellent

Alexis

Travelled with family
Best service and cleanliness are excelente
Stayed 1 night in Feb 2024

8/10 Good

Arlenis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing hotel. Definitely recommend, I wish the pool area was bigger. I also wish you can walk to the beach but other than that this is a great hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Francisco, corona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were a bit too soft for a comfortable rest.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nanci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolute beautiful and well maintained. The restaurant's food was delicious and reasonably priced. However, the main reason I am writing this review is because of the incredible staff. I travel often to different locations, and I have never had a more accommodating and helpful staff. They can't do enough for you. They were above and beyond professional in every way and make you feel so welcomed.
Stayed 4 nights in Feb 2024

10/10 Excellent

Orson, East Bank Demerara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of old town
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Has a beautiful garden
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel last minute and I am so glad that I did. First impression, the front desk was welcoming and nice. Our room was spacious, with a partial ocean view, and a comfy king sized bed. My bf and I joked that the bed must have melatonin in it because we would fall asleep quickly. We loved the pool and the deck area although we didn’t get to use it much. We were gone most of the time on excursions. Which is part of the reason we chose this hotel. It was relatively close to the airport, zona colonial, and restaurants. There is also a casino, bar, restaurant, and cafe on the premises as well. I felt comfortable and relaxed during my stay here. I’ll be back again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, pool, garden and near shopping areas and restaurants. Very clean and upscale.
Stayed 3 nights in Feb 2024

10/10 Excellent

denisse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2024

10/10 Excellent

Rusnelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property got married here 4 years ago and it’s never a disappointment! Staff is amazing. Thank you Ramfis for the great attention once you arrive. Orlando checked me in and out and he so amazing. Ernesto from the vip lounge is such a welcoming guy everything was amazing ! Thank you
Stayed 7 nights in Jan 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Larry Eugene, Germantown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool area. Friendly staff, clean rooms
Stayed 6 nights in Jan 2024

2/10 Terrible

leonaira

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Cherelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

8/10 Good

Trescott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wish more stuff was around to do
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Mario

Liked: Cleanliness, amenities, property conditions & facilities
It was a clean hotel but my room was not ready until after 5PM. Check in time it's 3 and I got there at 3:15 but my room was not ready. I don't know about the room in the Tower but the Garden View rooms are not worth the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Nellys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Arnaldo Luis

Liked: Amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Roberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in general.
Stayed 5 nights in Dec 2023

4/10 Poor

Adriana, Miami Lakes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Diamond Club is terrible. I can't imagine the regular service.
Stayed 1 night in Dec 2023

10/10 Excellent

AXEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Akoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing specific to say
Stayed 8 nights in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Nov 2023

10/10 Excellent

Hector

Stayed 2 nights in Dec 2022

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que ahora todos los parqueos del área frontal son pagando RD400 por día. Ofrecen el Internet gratis, pero hay que pagar por RD$560 por estadia.
Stayed 1 night in Nov 2023

8/10 Good

Edwin

Stayed 1 night in Nov 2023

10/10 Excellent

Franco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great service.
The service experience was great. The hotel is in great condition, even though it’s a little bit dated. I would come back if it’s a good offer. Gym was good. Room service had a great menu, and the service was very pleasant both while taking the order and with the delivery.
Stayed 4 nights in Oct 2023

10/10 Excellent

Cinthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, very clean, and professional staff
Stayed 3 nights in Oct 2023

10/10 Excellent

HENRY F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent place to stay. All the staff were absolutely Great!
Stayed 2 nights in Oct 2023