Lobby
Check availability

Reviews of Homewood Suites by Hilton Santo Domingo, Dominican Republic

3 out of 5
Homewood Suites by Hilton Santo Domingo, Dominican Republic
Avenida Winston Churchill 107, Santo Domingo, Santo Domingo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 449 reviews" "
Rating 8 - Good. 71 out of 449 reviews" "
Rating 6 - Okay. 6 out of 449 reviews" "
Rating 4 - Poor. 12 out of 449 reviews" "
Rating 2 - Terrible. 8 out of 449 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shary, Fitchburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the staff handled themselves, the courtesy, I loved the breakfast. The only thing was that I had submitted an error because I received someone else's name in my email. I presented it at the front desk and they told me they would follow up on it and I never received a response, apart from that everything is fine.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natali

Definitivamente volvemos
Stayed 1 night in Apr 2024

6/10 Okay

Evelisse Dominga

Liked: Cleanliness, staff & service
Estuve incómoda porque las luz se fue baria veces y todas las luce se encendía y el aire se apagaba no pude dormir bien la segundas noche a causa de este evento. Y el desayuno los domingo no son tan variado.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nayda Grisel

Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Everyone was friendly and welcoming. I really liked that the area was safe and you could walk to everything. I would definitely go back .
Stayed 6 nights in Mar 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, building, and staff are 1st class. Pool area needs upgrades
Stayed 3 nights in Mar 2024

8/10 Good

Norio

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
?
Stayed 4 nights in Mar 2024

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Feb 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view did like. not like small bed not confortable. Great ubication.
Stayed 1 night in Feb 2024

10/10 Excellent

Yalitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, employees went above and beyond to accommodate my needs
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Stayed 13 nights in Feb 2024

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024

10/10 Excellent

Yunisleidy

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff and restaurant menu had a nice variety of food and drinks . Close to Blu Mall and supermarkets at walking distance
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Jan 2024

10/10 Excellent

Raymond, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really an amazing place with good prices , safe and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Stayed 3 nights in Jan 2024

10/10 Excellent

andres

Stayed 1 night in Jan 2024

10/10 Excellent

Osiris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice am clean, the bartender guy is amazing, good food and excellent service…!

10/10 Excellent

Yulia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to shopping malls. For sure will stay again!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fantastic
Stayed 1 night in Jan 2024

10/10 Excellent

Dahiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Gustavo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Conveniently located (across the street from Blue Mall), quiet and accessible. Wish we could have stayed a few days longer to really enjoy the facilities. Their lobby and fantastic view of the city from it was GREAT! Definitely recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raul

Stayed 2 nights in Dec 2023

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yen Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and pleasant. They were super attentive and the breakfast was great! I loved my stay and would definitely recommend to anyone staying from outside the country as this area felt very safe.
Stayed 3 nights in Dec 2023

10/10 Excellent

Amaury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and people were very helpful
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosalía

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michelangelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience! The room was very comfortable and clean. the roof top, definitely a plus! The breakfast was great too! Their HONESTY really stands out!!!!! We left behind a gold necklace valued around 5,000 t0 6,000 US Dollars and we were able to get it back! Unbelievable!!! but yes is true! We will be back whenever we visit the DR. All the staff were very pleasing and accommodating, a special shout out to Moises, Lisa Marie, Bryan and Vladimir the manager!!!!!! Thank so much guys!
Stayed 1 night in Oct 2023
Response from Wladimir R. on 8 Dec 2023
Dear Michelangelo:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members and my service. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf, but specially Lisa and Bryan for making the difference. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and Staff
Stayed 1 night in Nov 2023
Response from Wladimir R. on 6 Dec 2023
Dear Adriana:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

4/10 Poor

Juan, Marietta

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff members at the counter where rude and inexperienced using the system to provide correct information and copies of invoices for the transactions made. In addition, they wanted to charge $50 usd for checking out 1 day earlier without any explanation where this fee was included in the conditions of the stay.
Response from Wladimir R. on 6 Dec 2023
Dear Juan:Thank you for taking the time to share your recent experience at Homewood Suites.We sincerely appreciate your feedback and are sorry to hear that you are not satisfied. Your feedback is important as our goal is to ensure that every guest feels at home while staying with us.We hope you consider staying at Homewood Suites in the future.Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Romina, Alpharetta

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay and would definitely recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Wladimir R. on 6 Dec 2023
Dear Romina:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Freddy, Guaynabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice, right in the DR financial district area. Clean. Breakfast could improve a little but it was fine.
Stayed 2 nights in Nov 2023
Response from Wladimir R. on 6 Dec 2023
Dear Freddy:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Albert, Stamford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, the view was awesome.
Stayed 1 night in Nov 2023
Response from Wladimir R. on 6 Dec 2023
Dear Albert:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Arly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The staff is very kind and helpful and the room/amenities are excellent
Stayed 1 night in Nov 2023
Response from Wladimir R. on 26 Nov 2023
Dear Arly, I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

CELIA

Stayed 2 nights in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really helpful, coordinating transfer to airport. Also. Food was available most of the time in the hotel
Stayed 5 nights in Nov 2023
Response from Wladimir R. on 15 Nov 2023
Dear Jacqueline:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

8/10 Good

joel bekenson, spring valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
within driving distance of Acropolys and Blue Mall, this feature clean amneties very nice sheets with a lot of dining and entertainent options, checkin in was a breeze,, its a place that you definetely need to stay.
Stayed 2 nights in Nov 2023
Response from Wladimir R. on 8 Nov 2023
Dear Joel,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Dismeylan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located, shopping centers very close
Stayed 1 night in Nov 2023
Response from Wladimir R. on 6 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very convenient.
Stayed 1 night in Oct 2023
Response from Wladimir R. on 6 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY HOME AWAY FROM HOME
Stayed 4 nights in Oct 2023
Response from Wladimir R. on 30 Oct 2023
Dear Kimberly:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Yuisa

Stayed 3 nights in Oct 2023
Response from Wladimir R. on 25 Oct 2023
Dear Yuisa: I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything!
Stayed 1 night in Oct 2023
Response from Wladimir R. on 15 Oct 2023
Dear Nelson:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

C

Stayed 2 nights in Sep 2023
Response from Wladimir R. on 6 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 6 nights in Oct 2023
Response from Wladimir R. on 13 Oct 2023
Dear Ulises:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager

10/10 Excellent

Priscilla, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 2 nights in Oct 2023
Response from Wladimir R. on 10 Oct 2023
Dear Priscilla:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. It was truly our pleasure to take care of you during your visit to the city of Santo Domingo. Thank you for your kind comments about our team members. I will personally take the time to share your comments with them and give them a big "Thank you" on your behalf. We cannot wait to welcome you back! Sincerely,Wladimir RestituyoFront Office Manager