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Emotions by Hodelpa - Juan Dolio - All inclusive

3.5 star property
Property with private beach and full-service spa
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Emotions by Hodelpa - Juan Dolio - All inclusive

Private beach, sun-loungers, beach towels, scuba diving
Exterior
Premium bedding, minibar, in-room safe, desk
7 restaurants, dinner served, Fusion cuisine
Winery
Reviews
7.8

Good

Popular amenities

  • Pool
  • On private beach
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Check out the area

Map
Boulevard Juan Dolio, Guayacanes, 21000
  • Popular LocationLos Marlins Golf Course4 min drive
  • Popular LocationGuayacanes Beach9 min drive
  • Popular LocationGuavaberry Golf and Country Club11 min drive
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Room options

Essentia Garden View 2 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Essentia Garden View 3 Pax

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Superior Room 3 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Essentia Garden View 3 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Essentia OCEAN View 2 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Superior Room 2 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Habitación Superior

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Essentia Garden View 1 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Superior Room 2 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Essentia Garden View 1 Pax + 3 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Essentia Garden View 2 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Deluxe Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Resort view
  • Sleeps 2
  • 2 Queen Beds

Swim Out 3 pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 3
  • 2 Queen Beds

Superior Room 3 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Adults Only Superior Room 2 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Deluxe Family Room 1 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 2
  • 2 Queen Beds

Essentia Ocean View 1 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Queen Beds

Essentia Garden

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Designer toiletries
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Essentia Ocean View 1 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Deluxe Family Room 1 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

Essentia Ocean View 1 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Deluxe Family Room 1 Pax

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 1
  • 2 Queen Beds

Essentia Swim Out 3 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Essentia Swim 1 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Queen Beds

Swim Out 1 pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 1
  • 2 Queen Beds

Deluxe Family Room 2 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

Deluxe Family Room 3 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

Essentia Ocean View 3 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Essentia Ocean View 3 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Deluxe Family Room 4 Pax

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Family Room 4 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

Superior Room 1 Pax

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 1
  • 1 King Bed

Deluxe Family Room 2 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Essentia Ocean View 1 Pax + 3 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Essentia Ocean View 2 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Deluxe Family Room 1 Pax + 3 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Essentia Ocean View 2 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Deluxe Family Room 3 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

Deluxe Family Room 3 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Superior Room 1 Pax + 2 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Essentia Garden View 1 Pax

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Queen Beds

Essentia Garden View 1 Pax + 1 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Superior Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Swim Out 2 pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 2
  • 2 Queen Beds

Deluxe Family Room 2 Pax + 3 Chd

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

Adults Only Superior Room 1 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Queen Bed

Essentia Swim Out 2 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 Double Bed

Adults Only Superior Room 3 Pax

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Similar properties

About the area

Juan Dolio

Emotions by Hodelpa - Juan Dolio - All inclusive is located in Villas Del Mar, a neighbourhood in Guayacanes, and is next to a golf course and on a private beach. Boca Chica Beach and Guayacanes Beach reflect the area's natural beauty and area attractions include Los Delfines Water Park and Nautical Club of Santo Domingo. Travelling with kids? Consider La Caleta Park, or check out an event or a game at Estadio Tetelo Vargas.

What's nearby

  • Los Marlins Golf Course - 4 min drive
  • Guayacanes Beach - 9 min drive
  • Guavaberry Golf and Country Club - 11 min drive
  • Estadio Tetelo Vargas - 11 min drive
  • Boca Chica Beach - 27 min drive

Getting around

  • Santo Domingo (SDQ-Las Americas Intl.) - 33 min drive

Restaurants

  • Milwaukee - 3 min walk
  • Oregano @ Emotions by Hodelpa
  • El Meson Español - 14 min walk
  • Ola Lola Beach Bar - 1 min walk
  • Paladart - 10 min walk

About this property

Emotions by Hodelpa - Juan Dolio - All inclusive

Family-friendly property located in Villas Del Mar
You can look forward to 18 holes of golf, an attached winery and a nightclub at Emotions by Hodelpa - Juan Dolio - All inclusive. This property is a great place to bask in the sun with a private beach, a beach bar and sunloungers. Take some time to relax at the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature Fusion cuisine and more. Enjoy the health club, as well as activities, such as scuba diving and archery. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers
  • Free self-parking
  • An outdoor tennis court, a local area shuttle and babysitting (surcharge)
  • Smoke-free property, a billiards/pool table and concierge services
  • Guest reviews give good marks for the helpful staff
Room features
All 409 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

All-inclusive room rates at Emotions by Hodelpa - Juan Dolio - All inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
In-room minibar (all beverages included)

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amici
  • Ergos
  • Milwaukee
  • One Coffee
  • Oregano

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Winery

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 9 buildings
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Emotions Beach Resort Hodelpa All Inclusive Juan Dolio
Emotions Beach Resort Hodelpa All Inclusive
Emotions Beach Hodelpa Juan Dolio
Emotions Beach Hodelpa
Emotions Hodelpa Juan Dolio All-inclusive property Guayacanes
Emotions Hodelpa Juan Dolio Guayacanes
Emotions Holpa Juan Dolio Gua

Frequently asked questions

Does Emotions by Hodelpa - Juan Dolio - All inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Emotions by Hodelpa - Juan Dolio - All inclusive?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at Emotions by Hodelpa - Juan Dolio - All inclusive on 12 May 2024 start from AU$344.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emotions by Hodelpa - Juan Dolio - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emotions by Hodelpa - Juan Dolio - All inclusive?

Self-parking is free at this property.

What time is check-in at Emotions by Hodelpa - Juan Dolio - All inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Emotions by Hodelpa - Juan Dolio - All inclusive?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Emotions by Hodelpa - Juan Dolio - All inclusive?

Some rate plans available at this property are all-inclusive.

Where is Emotions by Hodelpa - Juan Dolio - All inclusive located?

Located in Villas Del Mar, this beachfront property is next to a golf course, 1.4 mi (2.2 km) from Los Marlins Golf Course, and within 9 mi (15 km) of Guayacanes Beach and Guavaberry Golf and Country Club. Los Delfines Water Park and Estadio Tetelo Vargas are also within 9 miles (15 km).

Emotions by Hodelpa - Juan Dolio - All inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 84 out of 1005 reviews" "
Rating 2 - Terrible. 87 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon, Corona

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place, nice staff excellent treatment.
Stayed 3 nights in May 2024

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room accommodation, friends and courteous staff, and landscape. Was disappointed with the first assigned room #4201 (no working TV, uncleaned phone, shower stall and toilet and insufficient and no bath, face and hand towels ) fortunately I met and made my complaint to Juan (manager) who made everything right and the remaining of my time happy.
Stayed 3 nights in May 2024

6/10 Okay

Ceejay G

Stayed 4 nights in May 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Russell, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Resort but room was plain, needs to be updated, buffet food needs to be rotated, not the same everyday.
Stayed 5 nights in Apr 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Mar 2023

6/10 Okay

Ramphal, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
This property needs to be upgraded
Stayed 7 nights in Feb 2024

6/10 Okay

Wilfredo, Bayamon

Travelled with partner
Liked: Cleanliness, amenities
Poor food quality
Stayed 3 nights in Apr 2024

4/10 Poor

Anais, Ozone Park

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently went to this resort for a family event, but unfortunately, our experience was not satisfactory. Upon check-in, the staff failed to provide us with important information about the resort's restaurants and amenities. We also faced a shortage of towels, and had to wait until 3 pm to get beach towels. In addition, there was only one towel provided per person in our room, even we requested more we were denied and told we had enough towels; the phones were not working. The shower water leaked into our room, causing inconvenience. Furthermore, the AC control remote was not functioning properly, and to make matters worse, the power went out in our room, taking up time from our vacation (waiting for this issue to be fixed). The hotel staff then transferred us to another room. On the last night of our stay, we discovered that there were three restaurants on site, but were unable to dine there as we had not made a reservation. Had we known, we would have made necessary arrangements. To check-in early, we were charged $40, but still had to wait regular time to get our room at 3 pm. During check-out, we were charged an additional $30 to stay until 3pm; which was not communicated to us earlier when I asked if it was extra cost. Overall, it was a very disappointing visit, do not see myself staying here again.

10/10 Excellent

Yakov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very niece
Stayed 8 nights in Apr 2024