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Hotel Palmera Dorada

3.5 star property
American cuisine awaits at two on-site restaurants while the outdoor pool offers a perfect spot to relax after a rejuvenating massage

Choose dates to view prices

Hotel Palmera Dorada, in the city center, offers a convenient base for travelers. Enjoy American cuisine at two restaurants, unwind with a massage, and relax at the outdoor pool and bar. Nearby laundry facilities add practicality to your stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
In-room massage
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
In-room massage
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Separate sitting area
Soundproofed
TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Free bottled water
  • Lake view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Separate sitting area
Soundproofed
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
In-room massage
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate dining area
Soundproofed
Air conditioning
Kitchenette
Minibar (some free items)
Smart TV
Blackout curtains
3 bedrooms
  • Lake view
  • 3 bedrooms
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Highlights

Soundproofed
TV
Blackout curtains
Private bathroom
2 bathrooms
Rainfall showerhead
Free bottled water
Iron/ironing board
  • City view
  • Sleeps 6
  • 4 Single Beds and 2 Double Beds

View all photos for Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Highlights

Soundproofed
Individually furnished
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
TV
Blackout curtains
Private bathroom
2 bathrooms
Rainfall showerhead
Free bottled water
Iron/ironing board
  • City view
  • Sleeps 6
  • 2 Single Beds, 2 Double Beds and 2 Single Sofa Beds
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About the area

Located in Santiago Atitlán, Hotel Palmera Dorada is in the city centre and near a private beach. CHIYA Art Gallery and La Galeria are cultural highlights, and some of the area's attractions include Calle del Café and Calle de las Artes. La Calle de los Sombreros and Xunah Kaab Honey Farm are also worth visiting. Visit our Santiago Atitlán travel guide
Map
4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá

What's nearby

  • Lake Atitlan featuring a lake or waterhole, landscape views and boating
    Lake Atitlán
    2 min walk - 0.2 km
  • Cojolya Museum
    6 min walk - 0.6 km
  • Central Park
    7 min walk - 0.6 km
  • St. James the Apostle Church
    7 min walk - 0.6 km
  • Santiago Atitlán
    13 min walk - 1.1 km

Getting around

  • Quetzaltenango (AAZ-Los Altos)
    176 min drive

Restaurants

  • Chicken Bus
    26 min drive
  • Sababa
    27 min drive
  • Tacoyaki Japan Ramen
    27 min drive
  • Restaurante Y Café Arte
    3 min walk
  • Restaurante Casa Ajáchel
    5 min walk

About this property

Hotel Palmera Dorada

Hotel near Lake Atitlán
A coffee shop/cafe, laundry facilities and a bar are just a few of the amenities provided at Hotel Palmera Dorada. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. In addition to conference space, guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • Full breakfast (surcharge), a 24-hour front desk and 1 meeting room
Room features
All 53 rooms offer amenities, such as safes, sound-insulated walls and free bottled water.
Extra conveniences in all rooms include:
  • Blackout curtains, in-room massages and sound-insulated walls
  • TVs with cable channels
  • Highchairs, daily housekeeping and phones

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Gold Bar
  • Mana Hotel Restaurante
  • Volcanes

Things to do

  • Outdoor pool

Family friendly

  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 969 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5 to 10 for adults and USD 5 to 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Palmera Dorada Hotel
Hotel Palmera Dorada Santiago Atitlán
Hotel Palmera Dorada Hotel Santiago Atitlán

Frequently asked questions

Does Hotel Palmera Dorada have a pool?

Yes, this property has an outdoor pool.

Is Hotel Palmera Dorada pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palmera Dorada?

Self-parking is free at this property.

What time is check-in at Hotel Palmera Dorada?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Palmera Dorada?

Checkout is at noon.

Where is Hotel Palmera Dorada located?

Located in the heart of Santiago Atitlán, this hotel is within 1 mi (2 km) of Central Park and Lake Atitlán. St. James the Apostle Church and Cojolya Museum are also within 10 minutes.

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Reviews

Hotel Palmera Dorada Reviews

7.8

Good

8.6

Cleanliness

6.6

Amenities

7.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 12 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 3 out of 22 reviews

Reviews

4/10 Poor

AASHTHA

Disliked: Amenities
The room and staff was great, location was not ideal
Stayed 2 nights in Dec 2025

10/10 Excellent

Felipe D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax, close to the Lake
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay in Santiago Guatemala

Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.
Stayed 1 night in Dec 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palmera Dorada Hotel

Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leticia Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend this hotel to all tourists who want to have a great time in the area
Stayed 2 nights in Jun 2024

10/10 Excellent

Daphne A

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, excellent staff,, beautiful views
Stayed 6 nights in Mar 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.
Stayed 2 nights in Apr 2023

8/10 Good

Max

Liked: Staff & service
Disliked: Cleanliness
The hotel was nice but the food wasn’t
Stayed 1 night in Nov 2024

2/10 Terrible

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very expensive but it don’t has really good infraestructure, food is really bad, hotel is dark and sad. We were noked for 2 nights but we decided to leave the first night. They dind’t want to mede a refund.
Stayed 2 nights in Mar 2024

10/10 Excellent

Francesco

Liked: Cleanliness, property conditions & facilities
Bellissimo hotel ho preso la camera da 4 Servizi top - vista stupenda Colazione alla carta bel ristorante Piscina bella (acqua fredda se vai di inverno) Usata anche palestra c’è tutto Hotel più bello di Santiago (non per tutte le tasche)
Stayed 4 nights in Dec 2025

2/10 Terrible

Ricardo

Disliked: Staff & service
I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY.
Stayed 1 night in Dec 2025

8/10 Good

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort

Lujoso y con una maravillosa vista

La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.
Vista desde la piscina por la noche
Stayed 1 night in Nov 2023

10/10 Excellent

Mishell

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel la piscina una belleza

6/10 Okay

Nilsson

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El acceso es muy complicado no nos dejaron usar la piscina
Stayed 2 nights in Apr 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy hermoso
Stayed 1 night in Apr 2023

6/10 Okay

Yunuen

Liked: Cleanliness
Me asignaron una hab. En piso 2 junto al bar (el bar está en el pasillo sin paredes que aislen), justo saliendo de mi habitación a escasos 10 pasos. Tenía que lavantarne 4:30 am y el bar dejó de hacee ruido poco después de las 23:00, me ofrecieron cambiarme de hab. Pero cuando llamé en repetidas ocasiones nadie respondió el teléfono. De hecho para reportar el ruido tuve que llamar de mi celular al conmutador del hotel, por que de la hab. No me tomaban la llamada. Lo ilógico es que habiendo habitaciones libres asignen lss que ya sabeb serán ruidosas. En definitiva no rgresaría, es nuevo el hotel pero mal diseñado, JAMÁS asignas el bar al lado de las habitaciones.
Stayed 1 night in Apr 2022

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas instalaciones, muy buenos precios y calidad de la comida. El acceso es complicado, uno se pierde fácilmente en calles donde es complicado transitar en carro.
Stayed 2 nights in Apr 2022

10/10 Excellent

Adam

Stayed 1 night in Jan 2025

8/10 Good

Antonio

Stayed 1 night in Dec 2024

4/10 Poor

Hyun Jun

Stayed 1 night in Apr 2023