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Reviews of Carlton Oaks Lodge, Ascend Hotel Collection

3 out of 5
Carlton Oaks Lodge, Ascend Hotel Collection
9200 Inwood Drive, Santee, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 378 out of 914 reviews" "
Rating 8 - Good. 324 out of 914 reviews" "
Rating 6 - Okay. 129 out of 914 reviews" "
Rating 4 - Poor. 47 out of 914 reviews" "
Rating 2 - Terrible. 36 out of 914 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

The staff was great! Food was good too. Beautiful outside patio area.
Stayed 4 nights in Apr 2024

8/10 Good

Cindy

Travelled with partner
This is an older property, but I found it very clean and well cared for. They clean the room daily which I love. Very spacious too. Water pipes were loud and the bathroom door was hard to close. Being a golf course there is very early morning noise. Overall I would recommend this lodge
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabrielle

Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very dated, but quiet and location worked for us. Breakfast only available on weekends.
Stayed 3 nights in Jan 2024

8/10 Good

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único que no nos gustó es que la habitación olía a fumador
Stayed 3 nights in Apr 2024

2/10 Terrible

Pui Man

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So old and dirty
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. I called beforehand to ask if we could check in early due to an event we were going to and did not want to leave our luggage in our car. The nice gentleman at the front desk checked the status of rooms and let us check in early. The room was clean and had no issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andy on 21 Mar 2024
Thank you so much for staying with us Ben!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tyler was very helpful. He put my mother and me in a handicapped room without our having to ask for it. He also changed the registration so I could sign for the room. He was friendly.
Stayed 2 nights in Feb 2024
Response from Andy on 21 Mar 2024
Thank you for staying with us Katherine! I will pass along your kind message to Tyler.

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andy on 21 Mar 2024
thank you for staying with us and we look forward to seeing you again Israel!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect intown overnight
It was a pleasant surprise around the corner. I am picky about my linens and the comforter was great. I was pleasantly surprised. I loved the bathroom update. Perfect for an in town overnight.
Stayed 1 night in Feb 2024
Response from Andy on 8 Feb 2024
Thank you Tania, We hope to see you soon!

4/10 Poor

ALAN, CHRISTOVAL

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Andy on 23 Jan 2024
Hello Alan, very sorry that your stay was not to your satisfaction. Please let us know how we may improve

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Andy on 23 Jan 2024
Thank you very much for staying with us Ben, hope to see you again soon!

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Andy on 23 Jan 2024
Thank you very much for staying with us Lance, we hope to see you again soon!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I wish there was a microwave and they don't really care for the Barn Door
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not just for golfing
This is not our first time using this hotel, and we would not stay anywhere else. It is quiet, with quaint rooms. The staff are wonderful. Housekeepers are amazing, and do a great job. The grounds are lovely, sunrises are breathtaking. Will stay here any time we are in town.
Stayed 2 nights in Dec 2023
Response from Andy on 23 Jan 2024
Thank you very much for staying with us Laura!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous
Stayed 7 nights in Nov 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow service in cafe, but food was good. Office not open till 11 am. Staff was very friendly. Grounds are well kept. Quiet. Overall very nice stay. A little expensive.
Stayed 2 nights in Nov 2023

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first glance, I was a bit hesitant to book a room here since it was located in a small golf resort (we are not golfers). However, when we arrived, we found a super clean and comfortable room. Our room was located in the bungalow-style units (not the 2-story lodge) that are located at the edge of the parking lot, away from the main resort complex. Our unit was peaceful with a nice grassy area outside. Comfy bed, warm shower and basic amenities. It’s not a fancy place and it’s a bit dated, but a very pleasant place to stay. We would definitely stay at the Carlton Oaks again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Irma

Stayed 6 nights in Nov 2023

8/10 Good

Bob

Liked: Cleanliness, staff & service, room comfort
Nice place, clean.
Check in was painless, was even able to get our room earlier. Nice. Its an older property but kept up. Was expecting breakfast but only served on the weekends. Not sure if that applies to lunch or dinner as we did not stay for those. It was close proximity to the concert we attended thst was a plus. Our one night was peaceful and would think about returning if in the area....
Stayed 1 night in Nov 2023

6/10 Okay

Ronald

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

SAMANTHA

The tv would not work and there were ants all over the sink.
Stayed 1 night in Oct 2023

4/10 Poor

mark

Disliked: Staff & service, property conditions & facilities
Just like we were not there
Stayed 1 night in Oct 2023

2/10 Terrible

Yolanda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother this place sucks!
My stay was terrible. The pictures are not what they seem. I was expecting a updated beautiful room. It was old and has not been updated in a while. I had a hole in the my bed sheets. I was supposed to get a view of the golf course and I got a view of the parking lot. The pictures make it look so luxurious. Also they charged me for 2 nights so I have to call them to credit me. This place sucks!!!
Stayed 1 night in Sep 2023
Response from Andy on 3 Oct 2023
Hello Yolanda, I am very sorry to hear your stay did not match your expectations. Regarding your charges, I see that you were charged for 1 night only, not 2. We do have a room deposit that will be released back onto your card, 3-5 business days after check out depending on your banking institution. -Lodge Management

2/10 Terrible

Patricia

Travelled with family
Disliked: Property conditions & facilities, room comfort
Our stay at this hotel was okay at best. It looked nothing like the photos. We were excited for the pool and hot tub but when we arrived the water was low and the hot tub looked like it hadn’t been cleaned in weeks. There was also no lights around it at night even though in the photos there were. This location is on a golf course which in the photos looked super green and pretty but when we actually went it was all dirt and dry. We also thought we’d see the water from out room again wrong our view was just dirt. AC worked but was super loud. Tub in the room drained super slow. Beds were also super uncomfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, safe place to stay. Staff were all very friendly and accommodating!
Stayed 4 nights in Sep 2023
Response from Andy on 3 Oct 2023
Thank you Connie, we hope to see you again soon!

2/10 Terrible

kenneth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Need to explain how TV works. Do no at front desk and No security in night. Weird.
Stayed 2 nights in Sep 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
I lost my money due to the cancellation of our family get together and your property would not give us a refund. Go figure
Stayed 2 nights in Sep 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read prior ratings that indicated negative items, the hotel is old as indicated but has large rooms, clean and staff helped professionally. Parking is great, style of hotel is from the 50's or 60's but it served its purpose.
Stayed 1 night in Sep 2023
Response from Andy on 3 Oct 2023
Thank you for staying with us Nick, hope to see you back soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and lived the view
Stayed 2 nights in Aug 2023

6/10 Okay

Melissa

Stayed 1 night in Aug 2023

6/10 Okay

Lars

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Room was big with lots of potential, furnishings very dated and worn
Stayed 1 night in Aug 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
The air conditioner inside the room was extremely loud and the tub drain did not work at all. Had to call maintenance to fix.
Stayed 1 night in Aug 2023

6/10 Okay

Brianna

Travelled with family, Travelled with family and small children
Liked: Staff & service
It wasn’t a bad hotel it was pretty clean but it’s very old . The beds are pretty small. The pool was great and the whole check in was good as well not bad for a quick stay no more than that
Stayed 1 night in Aug 2023

4/10 Poor

bassam

Disliked: Cleanliness
after staying for 2 hours immediately exited the place.. very outdated and hot.. a/c turns on but room temperature stays above 80. very terrible place
Stayed 6 nights in Jul 2023

2/10 Terrible

Sara

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Joe

Stayed 6 nights in Jul 2023

6/10 Okay

Austin, Charleston

Liked: Cleanliness, staff & service
Mildly Dated and there's an 11/day resort fee that I didn't know about until after I booked a non refundable stay(my fault for not checking) but as its one of only two hotels in Santee not a lot of choice as the other is on a busy road.
Stayed 3 nights in Jul 2023

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Omgosh, this place was terrible. Room was very dark, holes in the lampshade, may have been from the little moth hanging out on the ceiling! Bathroom area reeked of urine. Then in the morning we noticed what looked like blood on the outside of the box springs. (Both beds)That would be an easy fix, put bed skirts on! I would not stay there again. It cost us $253 for 1 night!
Stayed 1 night in Jul 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. It is old but very nice, nicks here and there. The bed was great and comfy. I don't understand some of the reviews complaining about the things they do. Clean, quiet, and comfy. We will stay again.
Stayed 2 nights in Jul 2023

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Gabriele

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was old with dirty carpeting.It was nothing like the online pictures. The shower head was so close to the wall there was little room to bathe.
Stayed 4 nights in Jul 2023

8/10 Good

SARITA, Colleyville

Stayed 1 night in Jul 2023

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was pleasant, clean and comfortable but there were no lights at the pool in the evening and the hot tub was badly worn out and appeared dirty (but most likely just stained?) Staff was limited and we were charged twice which we now have to dispute which is super inconvenient!