Cabo Mayor

When we arrived the property did not have a record of our booking even though I had confirmation from lastminute.com.au on my phone. What happened here??! Also the outside shutter did not come down. This made our room very light as there were street lights on all night. We only saw the staff when we arrived.

Perfect place for one or two night stay. Room small but had everything needed to be comfortable. Bright warm and clean. Easy access to transport. Building difficult to find as sign small and high up. Needed to ask in local shop.

Undoubtedly the worst hotel experience of my life. arrived at a non descript location that looked like an office block. I rang the night bell and had a door unlocked and made my way up to the second floor to be greeted by an elderly woman in a nightgown who spoke only Spanish. I speak no Spanish. There was no one else to talk to. She demanded I pay €50 and could not understand I paid online thru this site. She demanded to keep my passport. She was angry and demanded I leave when I refused. I said she could take a copy but not keep it. I have no problem dea what she was saying though I recognised "police". I could not persuade her that I booked online and already paid by credit card. She physically tried to kick me out of the room attempting to take my bag out. I tried to explain using a translation site on my iPad but she demanded the money and my passport. I begged her to find someone to speak with but she was very hostile and said there was no one. An hour later. Exhausted having arrived from bilboa and just needing to sleep I gave her €50 to let me stay. This episode took 2 hours. All happened in the room. I''m so angry it''s not funny. the experience has ruined my time in Santander. This hotel has no business being on this site. I. Would not even call it a hotel. She was rude and nasty and I'm completely distraught at being treated like a criminal. I got no sleep.