House, 4 Bedrooms, Private Pool | Beach/ocean view
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Reviews of Villas & Resort Luz de Luna

3 out of 5
Villas & Resort Luz de Luna
Mza. 2 Lt 14. Resid. Arrocito, Santa María Huatulco, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 54 reviews" "
Rating 8 - Good. 9 out of 54 reviews" "
Rating 6 - Okay. 9 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 4 out of 54 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Stayed 2 nights in Dec 2023
Response from Reservaciones on 10 Jan 2024
Villas Luz de Luna agradece su visita y les espera nuevamente para seguirles atendiendo como se merecen.Saludos cordiales de todo el equipo.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good

2/10 Terrible

Amada

Stayed 3 nights in Oct 2022

10/10 Excellent

LeeAnna

Liked: Cleanliness, room comfort
Breathtaking views!
What a beautiful place! We took a taxi to get there, it’s not far away from town, just a few minutes. The views from the top floor apartments is breathtaking. Excellent food vendors outside the hotel and the beach is a minute or so walk away! Very quiet at the pool. Would stay there again!
Stayed 2 nights in Dec 2021
Response from Reservations on 14 Dec 2021
Thanks for your preference. It is a pleasure to welcome people as kind as you here. It will be great to see you soon in this home. Sincerely, Susana Díaz.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the views... everything was perfect...
Stayed 6 nights in Aug 2021
Response from Reservaciones on 9 Aug 2021
Villas Luz de Luna agradece su preferencia y los espera pronto nuevamente en esta su casa.

10/10 Excellent

Blanca

Travelled with group
Liked: Cleanliness, room comfort
I love the view from my room
All the people that work in this please were very amazing
Room view
Parking view
Dining view
Stayed 7 nights in Jun 2021

10/10 Excellent

Jose G

Travelled with family
Liked: Cleanliness, room comfort
It was amazing! The view is great and the location is perfect since there is a beach at a very close distance.
Stayed 3 nights in Dec 2020
Response from Reservations on 15 Dec 2020
Thank you very much for your comments, it is always a pleasure to receive you and make your visit to this beautiful destination unforgettable.

8/10 Good

German A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacations
It was a very good vacation with the family.
Stayed 3 nights in Aug 2019

10/10 Excellent

German A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
Everything was great at las villas
Stayed 1 night in Aug 2019
Response from Reservaciones on 2 Sept 2019
Gracias por su preferencia! Los esperamos pronto en esta su casa. Saludos de todo el equipo Luz de Luna.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for a big family
The villas were spacious and the location was a 5 minute walk to Arrocito Beach!
Stayed 2 nights in Aug 2019
Response from Reservaciones on 2 Sept 2019
Villas Luz de Luna agradece su preferencia! Los esperamos pronto en esta su casa. Saludos!

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel left us unimpressed. Very boring no color or art on any part of the hotel. We rented the three bedroom apartment. It was nice and spacious but I didn’t like they only had air in the bedrooms. It wasn’t a terrible stay but just forgettable.
Stayed 4 nights in Jun 2019
Response from Reservaciones on 2 Sept 2019
Gracias por su preferencia. Los esperamos pronto en esta su casa. Saludos!

8/10 Good

Ernesto

Liked: Cleanliness, property conditions & facilities
Internet was down the whole time, a/c in my room didn't work
Stayed 3 nights in Mar 2019
Response from Reservaciones on 3 May 2019
Villas Luz de Luna agradece su preferencia! Una disculpa por el inconveniente del WiFi, aún continuamos trabajando en ese problema y esperamos en su próxima visita pueda disfrutar del servicio. Saludos cordiales!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the view and the great customer service , also very helpful with transportation and planning what to do in area and where to go. Friendly staff enjoyed our time there.
Stayed 3 nights in Mar 2019
Response from Reservations on 28 Mar 2019
Villas Luz de Luna appreciates your preference! Always it's a pleasure receive families so kind and friendly like yours. It will be a pleasure to see you soon. Regards from all Luz de Luna team.

8/10 Good

Deidra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hard beds, cobblestones can be difficult to walk on.
Stayed 11 nights in Feb 2019
Response from Reservations on 21 Feb 2019
Thank you for your comments, we are going to make a renovation and hope you can visit us soon to enjoy it! Regards from all Luz de Luna team!

10/10 Excellent

Erin R., Arvada Colorado

Every thing we wanted!
The apartment was perfect and had every thing we needed and wanted. The front office staff was so helpful, kind and made our stay memorable and so comfortable. It was super easy to get around and the little beach/ cove near by is perfect for snorkeling and swimming. Next time we plan to bring our adult children to share this magical place. The pool, staff, views, and location are just fantastic!
Stayed 7 nights in Jan 2019

8/10 Good

Bernard

Basic accommodations. Comfortable and fairly priced. Easy access to town via taxi. Great staff that were very willing to help you in any way.
Stayed 16 nights in Nov 2018
Response from Reservations on 26 Nov 2018
Villas Luz de Luna is a private and comfortable place to enjoy the quiet of Huatulco. Always will be a pleasure to service kind people, like you at this your house. Regards from all Luz de Luna team!

8/10 Good

Hilda

Susana is the best!
Nice rooms and great staff, especially Susana she is wonderful and was always ready to assist us. My only concern will be that they only have a/c in the rooms and when we were having dinner it will get really hot. The view was amazing though 😊overall I was very satisfied with my stay and my kids enjoyed the pool.
Stayed 4 nights in Aug 2018
Response from Luz de Luna on 6 Sept 2018
Thank you for your preference! It was a really pleasure to receive you at this your house. We hope see you soon! Best regards from Luz de Luna team.

10/10 Excellent

Martha, Maui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent we love this place very comfortable
Stayed 3 nights in Jun 2018
Response from Luz de Luna on 15 June 2018
Agradecemos el tiempo brindado para hacernos llegar sus comentarios, será un placer volver a recibirlos en esta su casa.

2/10 Terrible

George

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel Luz de Loser
If you are American, or Canadian, I would suggest you avoid this place. It’s an old, reasonably well-maintained place with a great view, and very accommodating personnel. That’s it for the positives. It advertises “air conditioned”, which is true. But, the A/C is only in the bedrooms, and in my experience, they were little more than wall fans. Do you have any idea how hot the downstairs of these villas get when the temperature is 90 degrees outside? Probably around 80 or so. I was moved to another villa to no avail—same conditions. The place is rather isolated, with nothing to do but swim in the postage stamp size swimming pool. If you want to go to town (Crucesita, or Santa Cruz) you need a rental car or taxi. After 4 days of a 15 day vacation, I had to move to another hotel at my expense. They were not interested in a refund. Fortunately, Hotels.com was really good about this and refunded me the difference. Also, if you want to go to a beach, you can walk about 1/2 mile to Arrocito Beach, which is quite nice, but far from the best one for snorkeling. Restaurants? Fortunately, there is one, Oceans, at the condo called Cosmo near the beach. Other than that, back to the car, or taxi—every time! Not a good experience for me! Huatulco itself is fabulous, with a lot of reasonably priced hotels to choose from. Unless you like the idea of being somewhat isolated, I’d opt for a place closer to the city. By the way, a tax fare anywhere in the city is 30 pesos!

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place FAR from everything!
The property was well maintained. Being the Off-season, prices were very low. No other services are offered, such as resturant/bar. It is a 15 minute drive to stores or places to eat/drink. Taxis were available most times, but it is recommended to rent a car. WiFi was non reliable most days.
Stayed 6 nights in Jun 2017
Villas Luz de Luna says thank you for your preference, it was a really pleasure serve you. I'll be waiting your next stay with us. Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa close to beautiful, uncrowded beach.
All very satisfactory, except both shower heads were broken and did not work well.
Stayed 3 nights in May 2017
Response from Susana Díaz Reservations on 16 June 2017
Was a really pleasure and we'll waiting see you again. We are working to be better in our service thanks for your comments. Regards!

10/10 Excellent

Miguel, Hillsborough NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views
Amazing place for the price

10/10 Excellent

Tania, Oceanside CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great rooms and beds were really comfy and nice good neighborhood the only bad part is that the first night of my stay wifi didn't work :(

10/10 Excellent

Raymundo, Zapopan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó el servicio, instalaciones, solo hubo un fallo con el agua caliente que no resolvieron el problema en la estancia
Stayed 3 nights in Jan 2024

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, room comfort
Excelente muy buena vista
Stayed 5 nights in Dec 2023
Response from Reservaciones on 10 Jan 2024
Estimada Esmeralda, muchas gracias por elegirnos para disfrutar de Huatulco. Es un placer haber cumplido con sus expectativas, les esperamos con gusto en esta su casa.

2/10 Terrible

AESTHETIC SUPPLIES AND, BENITO JUAREZ

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reservaciones on 10 Jan 2024
We are confused about the detail that was your complete displeasure, since here at reception no situation was reported that caused you discomfort during your stay.Thank you for choosing us to enjoy Huatulco, we are waiting for you with open arms.

6/10 Okay

Claudia Alejandra

Travelled with group
Liked: Cleanliness
Los departamentos no cuentan con aire acondicionado por lo que la sala cocina comedor y pasillos al igual que la regadera son extremadamente calientes y aunque cuenta con abanico de techo no son suficientes, no se nos proporciona información sobre si contaban con servicio se alimentos lo unico que vi fue una maquina expendedora de refrescos, la señal por la ubicación no es la mejor y el servicio de internet con el que cuentan es un tanto deficiente, no tiene acceso a playa y tristemente en la propaganda pareciera que si cuenta con playa
Stayed 4 nights in Jul 2023
Response from Reservaciones on 24 July 2023
Estimada Claudia, todas las opiniones son tomadas en cuenta por nuestro equipo. Te comentamos que todos los inmuebles cuentan con aire acondicionado en recamaras, la regadera cuenta con agua caliente, sin embargo, la gran mayoría se baña con fría, por estar en un clima cálido como el que te ofrece Bahías de Huatulco :) No contamos con restaurante ya que cada uno de nuestros inmuebles cuenta con su propia cocina equipada :) ¿El internet? Claro, en toda la costa Oaxaqueña hay momentos complicados, no está en nuestras manos :/ depende mucho de la compañía telefónica también :/ Con nuestro internet puedes ver series en streaming sin ningun problema, pero te recomendamos mejor disfrutar la naturaleza. La playa se encuentra a escasos 100 metros de nosotros :) en nuestra comunicación, siempre lo mencionamos :) Deseamos regresen y disfruten las maravillas naturales que tiene para explorar Bahías de Huatulco.

6/10 Okay

María del Carmen

Travelled with family
Liked: Cleanliness
Bien
Bien, solo le falta un acceso directo a la playa
Stayed 2 nights in Dec 2022
Response from Reservaciones on 7 Dec 2022
Villas Luz de Luna agradece su preferencia.Esperamos que en su próxima visita dispongan de más tiempo para disfrutar nuestras instalaciones ahora que ya conocen el concepto de nuestro residencial.Saludos cordiales de todo el equipo Luz de Luna.

2/10 Terrible

Natalia

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Instalaciones limpias. Amplias. Con todo lo necesario.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
En general muy bien Solo en algunos pocos lugares falta dar mantenimiento en barandales, ventanas
Stayed 2 nights in Jun 2021
Response from Reservaciones on 9 July 2021
Gracias por sus comentarios, los tendremos presentes para seguir mejorando nuestro servicio. Saludos de todo el equipo Luz de Luna.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Limpio y tranquilo au.que un poco lejos. El lugar esta bonito pero xon acceso un poco difícil.
Stayed 3 nights in Dec 2019
Response from Reservaciones on 13 Dec 2019
Gracias por elegirnos para disfrutar de nuestro bello Huatulco. Desafortunadamente la construcción del edificio es un tema fuera de nuestras manos, pero siempre procuramos invitar a nuestros visitantes a ver fotos del residencial para estar prevenidos al respecto. Ahora que ya nos conocen, esperamos recibirlos pronto y que disfruten la privacidad de nuestra ubicación. Saludos y gracias por sus comentarios, los haremos llegar a la Gerencia.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Reservaciones on 2 Sept 2019
Villas Luz de Luna agradece su preferencia! Saludos cordiales!

10/10 Excellent

Hugo A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huatulco de lujo
La villa que nos toco estaba espectacular, con balcon y terraza, tres recamaras todas con aire acondicionado, sala muy amplia, comedor y cocina equipada. Recepcion rapidisima sin complicaciones. Unico pero es que esta en una area poco lejana, necesario transporte. Pero sin duda regresare
Stayed 2 nights in Jun 2019
Response from Reservaciones on 5 July 2019
Agradecemos el tiempo brindado para hacernos llegar sus comentarios, será un placer recibirlos nuevamente en esta su casa. Saludos de todo el equipo Luz de Luna!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
TODO LIMPIO, BONITAS INSTALACIONES, SOLO UN DETALLE EN LAS VILLAS NO HAY HORNO DE MICROONDAS.
Stayed 2 nights in Feb 2019
Response from Reservaciones on 18 Feb 2019
Agradecemos sus comentarios para mejorar nuestras instalaciones. El detalle del horno será resuelto pronto. Gracias nuevamente y saludos de todo el equipo Luz de Luna!

6/10 Okay

Joel ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias por las atenciones
Un proceso déficil para la recervacion tuvimos un mal entendido pero de ahí en fuero súper agradable estadía!
Stayed 3 nights in Dec 2018
Response from Reservaciones on 15 Dec 2018
Nuevamente le ofrecemos la disculpa por el mal entendido respecto a los costos de su estancia, con gusto podemos atender todas sus dudas para futuras reservas, confiamos en que ese no será motivo para recibirlos nuevamente en esta su casa. Saludos cordiales desde el bello Huatulco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pues la verdar todo estubo perfecto limpio y buen servicio con las muchachas lo unico que no me agrado mucho fue que la television no tenia buena senal espero arreglen eao pero muy buen lugar boy a regresar un dia
Stayed 5 nights in Jun 2018
Response from Luz de Luna on 3 July 2018
Villas Luz de Luna agradece su preferencia y confianza, los esperamos pronto para seguir disfrutando nuestras bellas bahías. Agradecemos el tiempo brindado para hacernos llegar sus comentarios y nos disculpamos por los inconvenientes observados durante su visita. Reciban saludos de todo el equipo Luz de Luna.

10/10 Excellent

Ángel, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar, muy bonito y al alcance!
Stayed 2 nights in May 2018
Response from Luz de Luna on 15 June 2018
En Villas Luz de Luna siempre nos esforzamos para que nuestros clientes y amigos disfruten una estancia placentera. Saludos cordiales, los esperamos pronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amplio departamento con bonita vista al mar
Muy placentera y serca del centro a 5 min en auto
Stayed 2 nights in Apr 2018
Response from Luz de Luna on 20 Apr 2018
Gracias por elegirnos para disfrutar nuestras bellas Bahías de Huatulco. Agradecemos sus comentarios y esperamos su próxima visita.

4/10 Poor

Susanna, Caponago

Disliked: Cleanliness, staff & service, property conditions & facilities
Bellissima posizione manutenzione pessima
Il resort è ad Arrocito ottima vista dalla piscina, la villetta e tenuta malissimo con divani e cucina sporchi, stoviglie sciupate bagni con perdite d'acqua e mancano le zanzariere.Nella vostra offerta la pulizia era giornaliera ma io l'ho avuta solo due giorni alla settimana con salviette sdrucite.
Stayed 28 nights in Jan 2018
Response from Reservaciones on 10 Mar 2018
Agradecemos el tiempo brindado para hacernos llegar sus comentarios. Lamentos los incidentes durante su visita, regularmente la limpieza diaria en estancias mayores a un mes como la suya resulta innecesaria, por ello solicitamos a usted los días para el servicio que considerara apropiada, quizá la diferencia del idioma propició la confusión por ambas partes, ya que al indicarle que se realizaría diario su respuesta fue que no era necesario, lamentamos haber comprendido mal su respuesta y no haber insistido en una limpieza diaria. Esperamos pueda considerar los servicios que no le fueron cobrados, como el exceso en el número de personas que se hospedaron con usted y no fueron pagados como debería ya que su reserva sólo se realizó para 2 personas. Desafortunadamente los detalles que no nos son reportados a tiempo quedan fuera de nuestras manos, como el detalle de las toallas. Esperamos que en su próxima visita a nuestro bello Huatulco solucionemos a tiempo sus contratiempos. Reciba saludos cordiales de todo el equipo de Villas Luz de Luna.

10/10 Excellent

Daniela , cdmx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cerca de la playa con excelente vista!
Excelente departamento Esto es el valor agregado a hospedarse en un hotel Privacidad garantizada Alberca chica pero funcional Excelente vista panoramica hacia el mar Un lugar excelente para descansar Playa arrocito a 4 minutos caminando El centro queda a 10 min en taxi Lo malo es que cerca no hay nada comercial para comprar insumos y dentro del hotel no venden nada , cero alimentos , bebidas etc. Pero ; es un excelente lugar de huatulco
Stayed 3 nights in Jan 2018
Response from Administración on 1 Feb 2018
Agradecemos infinitamente sus comentarios y la confianza brindad para disfrutar su estancia en nuestro bello Huatulco. Quedamos a sus órdenes para volver a recibirlos, esperando puedan observar los cambios que estamos realizando para mejorar nuestros servicios. Reciba saludos de todo el equipo Luz de Luna!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Feliz
Stayed 3 nights in Jan 2018
Response from Administración on 1 Feb 2018
Fue un placer tenerlos en esta su casa. Esperamos su próxima visita! Saludos cordiales!!

10/10 Excellent

andres, estado de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente sevicio
Muy buena y excelente atencion y bonito lugar y gran experiencia, yo si regresaria sin duda todo es muy agradable y bonita vista y clima muchas gracias por su atencion y hospitalidad
Stayed 4 nights in Sep 2017
Response from Reservaciones on 9 Sept 2017
Fue un placer recibirlos en esta su casa, agradecemos la confianza brindada y esperamos volver a brindarles el servicio de calidad que merecen. Saludos cordiales!!

6/10 Okay

Juan, Estado de México

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bonito hotel y habitaciones, en general bien
Buenas instalaciones, pero la actitud de servicio en el hotel, no es buena. No dan toallas para los niños, no ponen jabón, papel, ni crema en baños, no hay servicio de bell boy y casi todas las villas y cuartos, el inquilino tendrá que cargar su equipaje por muchas escaleras.
Stayed 7 nights in Jul 2017
Response from Reservaciones on 29 July 2017
Agradecemos el tiempo brindado para hacernos saber sus comentarios que nos permitan mejorar nuestro servicio. Lamentamos el detalle de las toallas pero ya que los menores acceden sin cargo adicional, únicamente se proporcionan toallas a las personas que cubren el costo del hospedaje; lamentablemente la falta de las otras amenidades no fue reportada a tiempo para dar la indicación adecuada a la camarista. Esperamos en su próxima visita podamos resolver de manera oportuna sus inconvenientes. Saludos cordiales de todo el equipo de Villas Luz de Luna.

10/10 Excellent

Teresa G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Estuvo bastante relajante y cómodo, a pesar de la lluvia logramos disfrutar unas mí y buenas vacaciones! Recomendable
Stayed 4 nights in Jun 2017
En Villas Luz de Luna nos esforzamos por hacer de sus vacaciones en este bello destino días inolvidables. Nos alegra saber que a pesar del clima disfrutaron su estancia. Será un placer volver a recibirlos en esta su casa, un lugar entre el mar y el cielo. Saludos cordiales de todo el equipo de Villas Luz de Luna.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente muy agradable y práctico
Muy agradable, cerca de playa arrocito todo estuvo perfecto
Response from Susana Díaz Reservaciones on 16 June 2017
Nos alegra haber contribuido a que su estancia en Huatulco sea satisfactoria y sin duda será un placer volver a recibirlos en esta su casa. Saludos cordiales!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y cómodo
Muy buen hotel, lo recomiendo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Excelente hotel y también muy amables, altamente recomendado

10/10 Excellent

Familia Bedia, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me parece muy tranquilo, familiar.
Nos gusto la estancia por lo alejado del ruido, las bonitas vistas y su comodidad. Aunque nos hubiera gustado algún servicio a la alberca, bebidas frescas y algún snack. TODO bien Saludos.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service