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Reviews of Mansiones Cruz del Mar

3.5 out of 5
Mansiones Cruz del Mar
Punta Santa Cruz, Bays of Huatulco, Santa María Huatulco, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2021
Response from Guest service on 26 July 2021
Estimado huésped, Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

2/10 Terrible

luis, chicago

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Horrible service
I had a bad experience with this place I stay there for 6 nights they didn't even clean my room I'm very disappointed I will never go back to this place

4/10 Poor

luis, chicago

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Don't stay in this hotel
Horrible! I stay there for 6 nights and they never did any kind of cleaning in my room very disappointed, it was my second time visiting this place im not going back there again,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfect spot close to beaches,grocery,restaurants
Perfect spot good for walkers,we enjoyed a walk everyday whether to town ,grocery store, or a beach.Felt very safe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and friendly staff
The room surpassed our expectations. We loved the food there and had fun in the game room. The only thing we thought they could improve on was how often they changed the towels. They have a sign in the room saying they only clean once every three days which is understandable since all the rooms are basically small apartments, but it would've been nice to have more clean towels available.

4/10 Poor

Graham and Joan, Southern Alberta

Disliked: Room comfort
Disappointing to say the least
Booked our 2 week vacation based on the photos on Expedia and the Mansiones Cruz Del Mar websites. Pictures of the Master Suite looked awesome. What we stayed in are the pictures of the Junior Suite but paid for the fancy Master Suite. Web pictures are very misrepresenting and services that were to be provided were not. Shame on you. Pool area was very nice until the pool filter system quit and the pool turned green. That lasted for over a week. The sewer smell that would filter through our room was at times unbearable. No safes as stated on website, kitchen utensils under stocked and fry pans unusable. They did replace the fry pans. Washer dryer, washer didn't work. We used the dryer until they took the set away and we had nothing. They brought back the set the morning we were leaving. Website states daily maid service. Try every 3rd day. If you like walking this property is on top of a hill about 3.2km from Santa Cruz beach and Chahue beach.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alberca de 25 metros y tranquilidad del lugar
Stayed 3 nights in Jun 2021
Response from Guest service on 14 June 2021
Estimado Huésped, Nos complace saber que disfrutó su estancia con nosotros y esperamos poder tener el privilegio de servirle nuevamente.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
alberca semi olímpica, suite con mucho espacio y calma del lugar.
Stayed 1 night in May 2021
Response from Guest service on 1 June 2021
Estimado Huésped, Nos complace saber que disfrutó su estancia con nosotros. Esperamos poder tener el privilegio de servirle nuevamente en su próxima visita a Huatulco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitos los condominio y el personal muy amable
Stayed 4 nights in Apr 2019
Response from Guest Service on 3 May 2019
Estimado Huésped: Agradecemos mucho su preferencia y nos complace saber que disfrutó su estancia con nosotros. Será un privilegio poder atenderle en su próxima visita a Huatulco.

6/10 Okay

Mm, Sacramento ca

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
La abitacion no se limpio durante la estancia y las albercas estaban bien pero alos tres dias ya no las limpiaron que se veia sucia
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar agradable,centrico,super cerca
Nos encanto el lugar..a 10 min playa la entrega..el maguey.. Todos los servicios que ofrecen bien....comido habitaciones amplias..100% recomendable
Response from Gerencia General on 17 July 2018
Estimado Huésped; Nos complace saber que disfrutó su estancia con nosotros. Agradecemos sus comentarios y esperamos poder servirle nuevamente. Saludos cordiales,

10/10 Excellent

Edgar

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
En general es muy bueno el hotel, no asi limpieza
Excelente el condominio, solo la cuestion de la limpieza, en una semana la realizaron 2 ocasiones y fue muy deficiente.
Stayed 8 nights in Jul 2017

8/10 Good

jaime

Liked: Cleanliness, property conditions & facilities, room comfort
Mansiones de huatulco
Cocina no contaba con tenedores lo que nos hizo un rato comer nuestro exquisito espaguetti. Aparte de eso todo estuvo bien.

10/10 Excellent

adolfo, México, D.F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Servicio
Excelente Servicio e instalaciones, la Lic. Mariana encargada del lugar muy amable, son condominios.
Response from Gina on 29 Sept 2015
Agradecemos mucho su comentario, nos complace mucho ver que disfrutó su estancia con nosotros y esperamos pronto poder ocntar con el honor de servirle.

8/10 Good

Lourdes, Ciudad de México

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excelente lugar... único inconveniente que no hubo atención de limpieza.
Response from Gina on 22 June 2016
Estimada Lourdes, gracias por su reseña. Nos gustaría saber si usted reportó a la gerencia el tema de la limpieza?

10/10 Excellent

LYDIA ELENA, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inolvidables
Excelente
Response from Gina on 29 Sept 2015
Muchas gracias por su comentario! Esperamos pronto contar con su visita nuevamente!