Santa Lucía Hotels, Cartagena

"The property needs some updating. Areas showing wear and tear need to be fixed. Not a 5 star property. No bath mats, only 2 towels, no in room safe, no coffee machine. We could not use the A/C since entire hotel was still on heat and we were told that the hotel was either one or the other. Being 25 celcius out, couldn’t understand why the heat would still be running. Staff seemed pre-occupied and not particularly motivated to help. Property also understaffed. We were told that outdoor pool was heated, but it was ice cold."

"Hotel was very clean, close to the beach, good location"

"very helpful and friendly staff. very clean rooms; great breakfast and very appealing place."

"Parking is underground if you have a suv it is very tight to park "

"Very clean ,an excellent team of staff in all areas ,Friendly and professional. Great rooms and bedding "

"Air conditioning didn't work. Internet didn't work. Woke up to bugs on the bed and all over the desk. Got another room for the next day. Air conditioning worked great, still no internet and still bugs. Nowhere near as many but 1 bug is too many. Nice lobby and pool don't do it for me if I have bugs in my room."

"Hi at room 133 they has been no tuck tuck service no tea or coffee ir extra coffee We book a extra night via hotel "

"Breakfast was fantastic! Great place to stay and an easy walk to the main downtown area. Would definitely stay here again!"

"Clean room, VG breakfast, great disabled facilities. Excellent staff"