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"We were in town for a family emergency so it was already a difficult trip. During our stay, we needed some assistance from the hotel. The manager we dealt with Jacob couldn't have been ruider or less helpful. I've stayed at tons of hotels and I've never been.subjected to such hostile and unprofessional behavior. It cast a shadow over our entire stay and ruined our opinion of the hotel"

"Great room, with wood burning fireplace and terrace. "

"The hotel and staff are exceptional. A bucket list stay for sure."

"Very friendly staff and great location"

"We stay twice a year and love the location "

"I didn't get a chance to experience the spa everything was great I had two nights there and only stayed the first night didn't return for the second however the only negative experiences I'm having problems with billing they keep trying to overcharge my card repeatedly on different cards and that could cause a financial problem and a problem with my accounts so everything would have been perfect if they hadn't kept running my card which they probably are still going to keep doing until the right person stops it so that kind of puts a negative ending to the my experience as far as going back but I would love to have it resolved and return to stay there in the future"

"The place was nice and everyone is friendly. I stay there all the time when working in Santa Fe."

"This is a nice stay in Santa Fe,near the plaza, which is where you want to be. Walking distance to historic sites, dining and shopping. The rooms are great for couples or solo travelers.Clean and quiet. Nice staff, good Chinese restaurant on premises."

"2nd floor was loud and ceilings creaked very loudly "