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"Extremely disappointed with my stay. It's such a shame because the actual hotel is in a good location and clean but the staff is super unprofessional and the amenities were poor. I've never been more embarrassed in my life, the women during check in was so unprofessional and rude, she spoke to me like I was a 2 year old and was argumentative (I have never experienced this at any hotel I've stayed at in the world). She should not be in a customer service facing role, I was actually in tears from how rude she was. I had 2 rooms booked and one of the rooms had no running water for the first few hours because of on going construction (which meant no use of the bathroom or shower). In the same room, the safe was locked, we kindly asked reception to unlock it so that we could use it, they said they'd be up in a few minutes, we waited an hour and still no one came. When we returned to the room later at night, it was still locked, the staff would say "we'll be up in a few minutes" and wouldn't come up. Finally, the night staff came and fixed it. The safe in my room ALSO had issues, it wouldn't UNLOCK even with the right code, so once again we had to chase up reception to come and unlock it. My hotel room key on the second day also stopped working, so again, back to reception to resolve. Trust me, it's not very pleasant kindly asking for help when you can feel the tension from the staff disliking you and hating their jobs. Put a damper on our whole trip. "

"It took a couple tries to get into the building with the code. It is important to have WhatsApp or a phone connection because there are no reception staff on sight. That is how they communicate with you. You have to punch your code to get in the building, run the elevator, unlock your room. The room was a decent size and clean. We liked having the very mini fridge, microwave, and dishes to help facilitate meals. The bathroom/shower was quite large. You are able to restock essentials from a cabinet in the laundry room which was nice. "

"clean room"

"Hotel was FABULOUS! I wasn't sure when I booked it, but so happy I did. Excellent location, exceptional staff, fantastic breakfast. Can't say enough nice things about this property! I had a room overlooking the lake. "

"Shops around the corner, had everything I needed "

"Friendly staff, great location, good amenities"

"Wonderful hotel! Delicious breakfast, lovely pool, wonderful staff. Highly recommend! "

"Great place, host is very friendly . "

"Hotel staff was fantastic, room was clean and comfortable. "