We have gone to Sanibel and Captiva many times over the past four decades. My grandparents lived on the island and then retired in Ft Myers. My grandfather is now 100 years old, and we stay on Sanibel to bring him to the island, visit my grandmother’s burial site, and share family meals at our rental. The primary reason for my negative review was that we had a very stressful time trying to get the elevator serviced near our condo (and with ramp access). When I called to tell the on-call maintenance manager that a handicapped building accessibility point was not working, I was told that overtime for a person to come onsite would not be authorized. Because it was a holiday weekend, that meant the closest elevator would be out of service for several days at a minimum. An elevator at the other end of the building was operational but the immediate access point required scaling several steps to access or required walking 2x the length of the building to go from the nearest ramp to the elevator and then to the unit. We decided that we would take a risk and have my grandfather try to scale the steps and then walk the shorter distance with his walker. Fortunately nothing happened, but it created a lot of stress for us. The elevators were shut down for a hurricane, but it took several more days to get the closest elevator working. I hope that the facilities managers will be more clear if certain units are expected to have reduced or better handicap access.