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"All staffs are very friendly and helpful from checkin staff Xiao Wu, hotel manager, restaurant staffs & all the drivers. Xiao Wu very patiently went through the tour routes based on how much time we have with a lovely hand-drawn cute map. We had a lovely stay despite the unexpected road works. But hotel had proactively arranged the pickup at road work section to provide us a worry free experience. We are very lucky to have a free upgrade to a lovely 270 degree Mountain View lodge, No 11 Jian Shan. We loved it. It is so spacious with a stunning mountain view and a perfect spot to watch Sunset. Hotel location is very conveniently close to West Gate of Zhangjiajie National Park, the quietest gate of all five gates. It is perfect for me as I am not great with long queues and walking along big tour groups. Overall, I would highlight recommend No 5 Vally Lodge."

"Hotel staff helped us planned out route. Incredibly helpful, assisted us in buying tickets as well. Complimentary pop and ice cream in the lobby. Breakfast buffet is fantastic. Will stay here again."

"Excellent location, very well maintained. Breakfast was delicious"

"We had a big room with mountain view. The resort was very clean and well maintained. The staff were very friendly and helpful 🙂."

"We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again."

"Amazing stay… very peaceful. Come here for zen and helpful staff."

"Owners are very friendly and su"

"The rooms were clean and the staff were particularly helpful, they know the area so well that they can almost act like tourist guides, providing all the pertinent information as well as how long it takes to travel to each attraction. The location is great with many dining choices nearby, all within walking distance and especially delicious were the local food."

"This place exceeded our expectations. I was skeptical because it had so few reviews but we are so glad we stayed here. Staff is extremely attentive, going above and beyond. Rooms are really nice, high tech and great picture window looking onto the river. They provided free transport to/from the airport, umbrellas and rain jackets if needed and free beer/bottled water. Breakfast was also included. The location is also really good for access to the national park and downtown. Rarely am I impressed by a hotel but I cant say enough about the staff, room and service. Definitely worth the money and highly recommend it. Id give 6 stars based on how well everyone treated us."