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"This place exceeded our expectations. I was skeptical because it had so few reviews but we are so glad we stayed here. Staff is extremely attentive, going above and beyond. Rooms are really nice, high tech and great picture window looking onto the river. They provided free transport to/from the airport, umbrellas and rain jackets if needed and free beer/bottled water. Breakfast was also included. The location is also really good for access to the national park and downtown. Rarely am I impressed by a hotel but I cant say enough about the staff, room and service. Definitely worth the money and highly recommend it. Id give 6 stars based on how well everyone treated us."

"Superb… Amazing location and great amenities, the best breakfast in town."

"The most friendly and helpful staff I’ve met in a hotel. The location is excellent and the maintenance of the facilities is impeccable. Thumbs up! 👍👍"

"No.5 Valley Lodge was the absolute highlight of our honeymoon. My wife and I stayed here during our visit to Zhangjiajie, and nothing else came close. You wake up surrounded by mountains and rice fields — literally inside the national park. Breathtaking and unforgettable. This isn’t a luxury hotel — it’s a mountain lodge, and that’s its charm. Rustic, big, built entirely out of wood. The staff are the heart of this place. Shoutout to Frankie for making us feel at home, and to the Tea Master for her warmth, incredible tea ceremonies, and gifts we’ll treasure forever. Luggage help was always there without asking — service here puts many luxury hotels to shame. For our honeymoon, the staff decorated our entire room with balloons and messages — one of the most thoughtful gestures of our trip. Breakfast was fantastic, served right next to our room. The hotel also provides free transport to the Avatar Mountains, which are incredibly close. Things to know: the wooden construction means sound travels between rooms. The lodge is remote — the city, Grand Canyon, and other attractions require a ride, and hotel transport is pricey (we used DiDi). But we came wanting a deep nature experience, and that’s exactly what we got. Not for everyone, but for us it was perfection. The best stay of our honeymoon, no question."

"Our stay was fabulous. We got a room upgrade it was amazing. Staff were super helpful and very nice. Breakfast was also good. Special thanks to Xiaoxiao who help us with tickets and to make our stay smooth. Also thanks to Hailey who also helps us at the reception. Everyone was so kind and nice. I definitely recommend this hotel"

"First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running. "

"Most amazing location: the view is absolute breathtaking. Miss Storage Space in the ropm. Good breakfast"

"Everything was good. The breakfast was excellent. Our room was spotless and clean. The reception guy was very polite and helpful."

"The food was excellent, all locally-sourced organic food. Almost all Chinese food. There was coffee available at breakfast. The room was nice and big, with an excellent shower. The hotel provided free transport to/from the National Park entrance, and arranged for transport to/from airport and train station."