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Reviews of Thumb Heritage Inn

2.5 out of 5
Thumb Heritage Inn
405 W Sanilac Rd, Sandusky, MI

Reviews

6.2
Rating 10 - Excellent. 14 out of 117 reviews" "
Rating 8 - Good. 39 out of 117 reviews" "
Rating 6 - Okay. 21 out of 117 reviews" "
Rating 4 - Poor. 28 out of 117 reviews" "
Rating 2 - Terrible. 15 out of 117 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Véronique

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Eric

Disliked: Amenities, property conditions & facilities
Staff wasn’t friendly, my room wasn’t in good condition. Found bugs and the walls were marked up. Light cover above the table was dirty and the chairs were wore down. Cheap and poor quality
Stayed 1 night in Oct 2023

2/10 Terrible

Andrea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is dirty and smells horrible. Would not recommend at all!! Stay at the hotel across the street!!
Stayed 1 night in Sep 2023

8/10 Good

Kendle

Stayed 2 nights in Sep 2023

4/10 Poor

Chuck and Carol

Travelled with family
The beds and pillows were awful. I felt like I was sleeping on a slab of cement and the pillows were like a bag of cement. We couldn't sleep, we decided to leave at 4am and drove home. Never will stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service
Great location and clean
Stayed 1 night in Aug 2023

10/10 Excellent

Mary anne

Stayed 1 night in Aug 2023

6/10 Okay

Cathleen

Bugs crawling out from under bed, and no breakfast as advertised pet fee very pricey 35.00 a night, otherwise it was ok
Stayed 2 nights in Aug 2023

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was sparse and dated. No water flow in shower. Toilet barely flushed

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Good location but too pricey for what you get.
It's okay. Too pricey though for the quality. I liked the fridge and microwave. Bed was okay but clean. Room was kind of musty smelling.
Stayed 2 nights in Jul 2023

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

LARRY

Stayed 3 nights in Jun 2023

2/10 Terrible

Jack

Disliked: Cleanliness
Stayed 2 nights in Jun 2023

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty- over priced.
Hotel is very run down & dirty. There were streaks of stuff all over the walls, the hairdryer was filthy, the towels were so then you could see through them. Staff was extremely unprofessional. This should’ve been a $60 room not $100 room. Would not recommend this place.
Stayed 1 night in Jun 2023

4/10 Poor

Kevin

Stayed 1 night in Jun 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, room comfort
An older Inn that could use some updates!
It's definitely an older out dated motel experience. I was qouted $111 total through the app, however apon arriving they hadn't charged my card yet and I ended up paying around $118 which isn’t a huge deal but still strange. My executive director was able to get a much nicer room dang near across the street for $80 out the door. I now know why that hotel was fully booked and i was the only person staying at the INN on a Friday night even with all other Hotels being fully booked! The room was very bare bones for the price but the bed was comfortable and the blankets/sheets/comforter were all very clean! The hot water worked great and the king size bed was plenty big enough evern for me at 6'9" 325#!
Stayed 1 night in May 2023

4/10 Poor

Lamar

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was ok. AC did not work and the bed was hard. For one night wasn't to bad. Needs great upkeeping... Room had a smell of old things or something... maybe almost pet smell.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointed
Crumbs & debris atop a fresh made bed. Whistling water pipes. TV remote wouldn't turn it on or off or volume. Thermostat turned all the way up wouldn't raise temp above 65. Temp also did not go below 64. Light above bed didn't work. I got in late & didn't want the hassle of waiting for all to be made right. I lay on towels and added clothing to stay warm.
Stayed 1 night in Sep 2022

4/10 Poor

Richard

Travelled with group
Disliked: Property conditions & facilities, room comfort
Rick
The bed was the worst I ever had. The pic of the room on the web site is not what you get
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2022
Response from Paula on 14 Sept 2022
Thank you, we appreciate your positive feedback.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet, adequate for our stay. There's no real decor or extra furniture -- just a kitchen chair instead of a comfy chair, and no desk. But the fridge worked. There was a faint musty or cigarette smell but tolerable. One overhead light kept turning off by itself after 15 mins. Otherwise all was fine. While there's only cereal for breakfast, there's a great diner right across the street.
Stayed 1 night in Sep 2022

2/10 Terrible

Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room smelled like bug killer my parents had bugs my socks were black by the time we left a spring was stabbing me while I was sleeping the shower had a lovely screech to it the front desk person just seemed like the most miserable human and didn’t want to be there the main office wreaked of cigarettes over all horrible experience where we switched hotels
Stayed 4 nights in Aug 2022

2/10 Terrible

Lia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smell musty, bathroom was dirty and structure needs refresh.
Stayed 1 night in Aug 2022

6/10 Okay

James

Disliked: Property conditions & facilities
Older building needing a remodel. Was clean and quiet.
Stayed 1 night in Aug 2022

2/10 Terrible

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Manager was pleasant & helpful, but the facility looks very old & rundown, hair in bedsheets, hardwood floor was nice, but ground under was uneven, hardly any furniture, doors open to outside & not a hallway, seems there are not many choices in the area
Stayed 1 night in Aug 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet And friendly
Stayed 1 night in Aug 2022

2/10 Terrible

Don

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Continental breakfast. Worst breakfast I've ever had. Prepackaged donuts were stale, no regular coffee, cereals were all sugar coated and subsitute for orange juice was horrible. No fresh fruits or any thing hot like oatmeal available. Could not even have toast. Doors and trim dirty and in need of paint. TV cable disconnected when we arrived. No chair in room. Unit smelled like smoke. Threshold to entry door elevated approximately 3" and trip hazard.
Stayed 1 night in Aug 2022

8/10 Good

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have gotten some recent upgrades
Stayed 1 night in Jul 2022
Response from Paula on 30 July 2022
Thank you!

8/10 Good

Engracia

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was okay
Stayed 1 night in Jul 2022

6/10 Okay

Donald

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Paula on 30 July 2022
Thank you

8/10 Good

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Paula on 24 July 2022
Thank you

4/10 Poor

Tim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than what you pay for
Tub was clogged and wouldnt drain. TV remote didn't work. Rooms were small and smelled. Barely any outlets. Deadbolt needed repair. Do not recommend for even half the pric we paid!
Stayed 1 night in Jul 2022

4/10 Poor

Lawrence

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not a good experience.
Not a good experience. Room not convenient for a place for personal items in bathroom. Loud, old A/C. Breakfast was a sad choice of food. We will not stay there again. Felt sorry for manager as she is on duty 24 hours for office and does housekeeping also.
Stayed 2 nights in Jun 2022

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel needs updates, rooms were musty and dark, matress was the worse ever. Staff was polite.
Stayed 2 nights in Jun 2022

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice little hotel...
Stayed 1 night in Jun 2022
Response from Jasmin on 9 June 2022
Thank you. Hope to see you again.

8/10 Good

cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Paula on 23 May 2022
Thank you please come again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Inn aims to please.
The lady at the desk was very helpful. We checked in at 10 pm. She helped us get the tv remote working. A cord had come loose. She was very cheerful even though it was late and stayed to make sure the cable reset properly before she left.
Stayed 1 night in May 2022
Response from Paula on 9 May 2022
Thank you I am happy your stay was pleasant. Please come again. Thank you for choosing Thumb Heritage Inn.

8/10 Good

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very loud. You heard every thing. The room smelled like old smoke. The listing said there was a continental breakfast, when I checked, I didn't see any. The check in lady was incredibly friendly and helpful. I did enjoy the stay.
Stayed 2 nights in Mar 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator freezes everything
Stayed 5 nights in Jan 2022

10/10 Excellent

Misty

Stayed 1 night in Dec 2021

4/10 Poor

Corrinne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not use the reservation I made thru you a
They did not honor the reservation I made thru you and I, therefore, paid more.
Stayed 1 night in Oct 2021

4/10 Poor

Ashlie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked like it had not been properly deep cleaned in months. There was dirt on the walls, the bathroom had bugs on the floor and there was gross substances on the wall by the toilet. The only clean thing was the bedding but even that made me nervous. Overall, it was not a very cleanly hotel and we will do our best to not stay at this establishment again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, availability
Stayed 2 nights in Sep 2021

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The motel was exactly as pictured in their website. The room was clean and minimalist. Beds were comfortable. Exterior could use some sprucing up and simple landscaping touches would help. Staff person seemed friendly. Safe area.
Stayed 1 night in Sep 2021

6/10 Okay

FRANCIS ROBERT, Arlington

Travelled with partner
Liked: Cleanliness
Could use an update on mattresses but overall the facility was clean and safe.
Stayed 2 nights in Sep 2021

4/10 Poor

Linnea, Gonzales

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean, bed average comfort but that was about all that we found that was good. No lamps, dim ceiling light (bathroom light was good) no furniture table tops to put things. There was a desk and a very small nightstand in the room only. The TV took up the desktop space. There were no hooks in bathroom to hang clothes on while showering. No counter, just the ceramic sink, to hold personal items in the bathroom while fixing yourself up. We paid an average price for the room and felt the room wasn’t worth average.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was very disappointed with the price I paid for this room. The washing room is very narrow and have no station to put my stuffs. The TV stand and side table are dusty. There is no desk, but a chair was. Nowadays, there should be a desk to to PC work. Oh, Wifi got a "old, not secure" warning. The breakfast was disappointed, I would say poorer than McDonald, actually nothing!!!
Stayed 1 night in Aug 2021

8/10 Good

Daniel C

Stayed 1 night in Aug 2021