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"We absolutely loved the stay. The staff was lovely, particularly Nerea at the front desk. The room was spacious, lovely and quiet. The breakfast was outstanding. Perfect location for seeing the old city. Highly recommended."

"Excellent"

"Lovely friendly staff, and nice hotel in good order. Unfortunately the walls to our room were paper thin, the guest next door put the tv or radio on at 2.00 am, so loud it may have well been on in my room! Luckily a bang on the wall had the desired effect. "

"This is a great hotel in an antique Palacio. Our bed room was very impressive with 3 feet stone walls and a private balcony on Plaza Mayor. I recommend this hotel for its charm and authenticity."

"I recently stayed at this hotel and, unfortunately, it wasn’t the most comfortable experience. The room itself was just okay—basic but functional. However, it didn’t feel very clean. There was an awful smell in the room that never went away. There were visible marks on the walls, a stale smell, and the bathroom could definitely use a more thorough scrubbing. What really put me off, though, was the general atmosphere. Some of the other guests seemed… off. A few were lingering in the hallways at odd hours, and there were loud conversations late at night right outside my room. I didn’t feel unsafe, exactly, but I didn’t feel totally relaxed either. The staff was polite but not particularly attentive. I wouldn’t say this is the worst place I’ve ever stayed, but I probably wouldn’t return unless there were major improvements in both cleanliness and guest screening."