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Reviews of North Bay Inn

2 out of 5
North Bay Inn
855 Francisco Blvd E, San Rafael, CA

Reviews

7.6

Good

Rating 10 - Excellent. 253 out of 820 reviews" "
Rating 8 - Good. 312 out of 820 reviews" "
Rating 6 - Okay. 141 out of 820 reviews" "
Rating 4 - Poor. 60 out of 820 reviews" "
Rating 2 - Terrible. 54 out of 820 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and clean room! Must try the coffee shop next door.
Stayed 2 nights in Apr 2024
Response from iop on 22 Apr 2024
We are pleased to hear that you enjoyed your stay with us, and we look forward to seeing you again.We appreciate your feedback.Best regardsMotel Management

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay. Didn’t think it will look like a suite for the price.
Stayed 1 night in Apr 2024
Response from iop on 14 Apr 2024
We are pleased that you enjoyed your stay with us and that you appreciated the room. Thank you for the positive feedback.Best regardsMotel Management

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from iop on 3 Apr 2024
Thank you for your positive review.

6/10 Okay

Diamond

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from iop on 26 Mar 2024
Thank you for your review

10/10 Excellent

Magalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The CB property was clean and cozy
Stayed 2 nights in Mar 2024
Response from iop on 18 Mar 2024
We are pleased to hear that you enjoyed your stay with us and we appreciate your positive feedback.Best regardsMotel Mangement

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from iop on 14 Mar 2024
We are pleased to hear that enjoyed your stay with us and we hope to see you again soon.Best regardsMotel Management

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room.
Stayed 1 night in Jan 2024
Response from iop on 3 Mar 2024
We are pleased to hear that you liked our room and we appreciate your feedback.Best regardsMotel Mana

8/10 Good

Magalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very simple. The area is quiet
Stayed 1 night in Feb 2024
Response from iop on 3 Mar 2024
We are pleased to hear that you enjoyed your stay at our property, and we appreciate your feedback.Best RegardsMotel Management

6/10 Okay

Jeffrey

Stayed 1 night in Feb 2024
Response from iop on 20 Mar 2024
Thank you for your review

8/10 Good

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from iop on 29 Jan 2024
Thank you for your review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from iop on 11 Jan 2024
Thank you for your review

4/10 Poor

Batri

Stayed 1 night in Dec 2023
Response from iop on 11 Jan 2024
Thank you for your review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, and I will book here again.
Stayed 1 night in Dec 2023
Response from iop on 6 Feb 2024
We are pleased to hear that you enjoyed your stay with us, and we look forward to seeing you again.Best regards,Motel Management

10/10 Excellent

LaDrena

Stayed 2 nights in Dec 2023
Response from iop on 6 Jan 2024
Thank you for your review

8/10 Good

Juan

Stayed 1 night in Dec 2023
Response from iop on 6 Jan 2024
Thank you for your review

10/10 Excellent

Ana Adimacu

Liked: Cleanliness, staff & service, property conditions & facilities
Great service of admin. Very feiendly lady - Anita.
Stayed 1 night in Nov 2023
Response from iop on 29 Nov 2023
Thank you for the positive feedback and we appreciate your referral to other guests. Hope to see back in the future.Best regardsMotel Management

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean spacious room! I would stay here again!
Stayed 1 night in Nov 2023
Response from iop on 29 Nov 2023
We are pleased to hear that you enjoyed your stay at our property and appreciate the positive review.Best regardsMotel Management

10/10 Excellent

Tejvir, Saratoga

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This a well kept property, Superb beds and linen very comfortable However i regret to not the innkeeper does not excude either hospitality ofr civility. Was surprised that the owner ( Presume was curt terse and almost discourteous. We did not even ask for anything extra-Asked for a 2 bed room were told it cost more and we declined politely. Nevertheless check in un welcoming perhaps a tuff day!! Having said that the room was better than expected. Clean well maintained and comfortble and everything else. Perhaps they were having a bad day,
Stayed 1 night in Nov 2023
Response from iop on 29 Nov 2023
Thank you for your review

10/10 Excellent

Maribel

Stayed 1 night in Nov 2023
Response from iop on 6 Jan 2024
Thank you for your review

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from iop on 14 Nov 2023
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great for quick trips/place to sleep. Nice owner!
It was a good place to stay for a couple of nights. The bed was not extremely comfortable but not horrible either. I was pretty cold both nights but when I turned the heater on it was too loud so I couldn’t sleep with it on either. Location is pretty central and parking is free. Overall, it was a great stay for having a place to crash! Would recommend for quick trips to north bay. The owner is super nice and accommodating as well.
Spacious and clean. Has all necessities.
Great water pressure & hot water.
Stayed 2 nights in Oct 2023
Response from iop on 14 Nov 2023
We are pleased to hear that you enjoyed your stay with us and we thank you for your review

10/10 Excellent

jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from iop on 25 Oct 2023
Thank you for your review

2/10 Terrible

Breana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Costumer Service
It was the worst costumer service I have ever experienced. The person who worked at the Inn scolded me as if I were a child and treated me like I had no intelligence whatsoever. I highly recommend NEVER staying here.
Stayed 1 night in Oct 2023
Response from iop on 24 Oct 2023
Thank you for your review

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from iop on 24 Oct 2023
Thank you for your review

2/10 Terrible

Marie

Stayed 1 night in Oct 2023
Response from iop on 16 Oct 2023
Thank you for your review

4/10 Poor

Sharon

Business traveller
Really lumpy pillows. Yuck!
Stayed 1 night in Oct 2023
Response from iop on 9 Oct 2023
Thank you for your review

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Good sleep, but limited breakfast
The bed was quite comfortable and we slept very well. Two problems: 1) there was NO small desk to use for my laptop, though the wi-fi worked quite well. I had to sit the computer on a tiny rotating little "kid desk" on a lounge chair. 2) Somehow the TV never went to the normal channels and we finally gave up on getting even local news. Someone from the motel could have fixed it ... if they'd been sent after we told them the problem. The breakfast was limited, just some granola bars and muffins but nothing "hot" like waffles, eggs, or the like. Bob T.
Stayed 1 night in Sep 2023
Response from iop on 26 Sept 2023
Thank you for your review.

10/10 Excellent

Tressie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from iop on 16 Sept 2023
Thank you for your review

6/10 Okay

Bernhard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The alarm went off in the middle of the night.
Stayed 1 night in Sep 2023
Response from iop on 13 Sept 2023
We are sorry to hear that you had experienced the alarm going off in the middle of the night, and we would have assisted you regarding this problem if it was made aware at the front desk. We again apologize for any inconvenience.Regards Motel Management

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met our needs
This was a budget business stay for us. Room was a little tired, but clean and comfortable.
Stayed 2 nights in Aug 2023
Response from iop on 10 Sept 2023
Thank you for your review

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, room comfort
The finest in the SF Bay Area.
The stay here was absolutely the best. You can feel the hospitality from the moment you check in. This hotel is convenient to SF, clean and cozy.
Stayed 1 night in Aug 2023
Response from iop on 29 Aug 2023
We are pleased to hear that you enjoyed your stay with us once again. We appreciate your positive review, and we hope to see you the next time you are in town.

2/10 Terrible

Kuba

Stayed 1 night in Aug 2023
Response from iop on 13 Sept 2023
Thank you for your review

2/10 Terrible

Miguel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is terrible
Stayed 1 night in Aug 2023
Response from iop on 22 Aug 2023
Thank you for your review

10/10 Excellent

Kivie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although it was never a concern, I wouldn’t walk around the neighborhood at night. It’s probably because I’m old . the room is fine. No problems.
Stayed 3 nights in Aug 2023
Response from iop on 16 Aug 2023
Thank you for your review

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service
Even though I didn't get to stay in the room the service was terrible I was still charge when I didn't even check in front personal informed me that they will contact Expedia for expedited refund that never happened I respectfully request to be refunded because I never checked into the room and the service was not good
Stayed 1 night in Aug 2023
Response from iop on 16 Aug 2023
We are sorry to hear that you did not stay with us as we do require a security deposit which we believe you could not provide as time of check in, and we did refund you the amount of the room

8/10 Good

John Smiley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay here again.
My only issue was with parking...they had no oversized parking available. Not all their fault...I should've checked before booking. And I won't be towing a trailer the next time I stay.
Stayed 1 night in Aug 2023
Response from iop on 8 Aug 2023
Our parking is limited to cars only.

10/10 Excellent

Martha, Edinboro

Stayed 1 night in Aug 2023
Response from iop on 28 Aug 2023
Thank you for your review

6/10 Okay

Shelle

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived after 10pm and had to stand outside talking to the worker through a bullet proof glass. This made us feel uneasy. We checked in and the room was clean. The furniture was outdated and they had a hole in the wall. We were a family of four. We were charged a fee for our children, however they only had two towels in the room. My husband went to ask for two towels and was told the towels were in the laundry room. They don’t leave the office after 10. My husband asked if the neighborhood was safe. They said it was, but the worker refusing to leave or accommodate was concerning. We left at 6am so we never got our towels even though they charged an extra $20 per additional person. That never sat well with me. However the room was clean and a bed for the night as we needed to continue our road trip.
Response from iop on 22 Aug 2023
Thank you for your review

8/10 Good

Adah

Liked: Cleanliness, staff & service, property conditions & facilities
it was a simple well kept and clean room
Stayed 2 nights in Jul 2023
Response from iop on 30 July 2023
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
North bay in
Good hotel, you get what you pay for
Stayed 1 night in Jul 2023
Response from iop on 27 July 2023
Thank you for your review

6/10 Okay

Hortencia

Stayed 1 night in Jul 2023
Response from iop on 18 July 2023
Thank you for your review

8/10 Good

Shamim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from iop on 15 July 2023
Thank you for your review

10/10 Excellent

Audrey, Rocklin

Stayed 1 night in Jun 2023
Response from iop on 23 July 2023
Thank you for your review

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was very friendly. Room was clean. Loud banging somewhere outside at 5:00am woke us both up!
Stayed 1 night in Jun 2023
Response from iop on 27 June 2023
Thank you for your positive review

10/10 Excellent

Doug

Stayed 1 night in Jun 2023
Response from iop on 29 June 2023
Thank you for your review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from iop on 22 June 2023
Thank you for your review

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from iop on 13 June 2023
We are pleased to hear that you enjoyed your stay at our property, and we appreciate your positive review.Best regardsMotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wouldn't do it if I were you.
Awful front desk, rude, and also wanted to kick me out well before check out time to clean. Shady area as well.
Stayed 1 night in Feb 2023
Response from iop on 13 June 2023
Thank you for your review

8/10 Good

angie giang nguyen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice. Breakfast is nothing much.
Stayed 1 night in Jun 2023
Response from iop on 5 June 2023
Thank you for your review

10/10 Excellent

Thomas

Stayed 1 night in May 2023
Response from iop on 24 May 2023
Thank you for your review