San Rafael de Guatuso Holidays from AU$3,550

Good service & good staff

Good place close to airport

Astounding beauty outside, a stylish, cozy feeling inside. We stayed in a mountain view room on the main building, and really enjoyed our short stay. We'll be back to try to trails on property. The room is spacious (much larger than it looked in the pictures), the view amazing, and the grounds are gorgeous. Fantastic property, and lovely service. Highly recommended.

Overall, hotel was pretty nice but with some caveats. Upon arrival, the door man tried insisting that I looked like I was at the wrong hotel. He kept saying I looked like I was trying to go to the Hilton Garden Inn. Not a great first impression. Other than that, breakfast was nice, room was nice and I had a suite which had two bathrooms which is something I think more hotels should do. Late Saturday night , I received a call to my room threatening to charge me $150 for an extra guest. That extra guest was my wife! Seriously unbelievable. The staff the next morning did apologize but I have never had something like this happen before. Lastly, the parking situation is a bit of a mess if you have your own car - getting in and out is a bit of a disaster that could be heavily improved but not the end of the world. I'm not sure I would come back or not based on the two negative interactions I had because the rest of the hotel staff was quite friendly and helpful thoroughout the hotel.

Delicious food, kind staff, breathtaking views of the mountain range, beautiful rooms, jaw dropping waterfalls, a spa that will make you never want to leave!