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Reviews of Isla Bonita Beach Resort

3 out of 5
Isla Bonita Beach Resort
117 Velasco Street, San Juan, La Union

Reviews

6.8
Rating 10 - Excellent. 11 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 9 out of 47 reviews" "
Rating 4 - Poor. 8 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

6.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rosalynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Old rooms needs to be updated
Stayed 2 nights in Mar 2024

4/10 Poor

Maricel

Stayed 1 night in Feb 2024

6/10 Okay

George

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best for its price
Stayed 1 night in Dec 2023

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and fantastic staff. It was a long walk into town. So not the best for a Solo traveler
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on The Beach!!! I Loved it, run by nice people, food was good, very good price, I even got an upgraded room. close to Dive Union for my underwater activities. Thanks, Patrick.
Stayed 2 nights in Sep 2023
Response from Mike Jovince Labrador - Executive on 26 Nov 2023
Thank you for staying with us, Sir.

6/10 Okay

Jesusana

Stayed 2 nights in Jul 2023

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
The property is private and gated so it felt safe and also has its own beach front access. However the room was very small for 2 queen beds. The room is supposed to fit 5 guests they gave extra mattress but there was barely any space to put the mattress, we had to move the cabinet (which is a very old and left molded wooden crumbs on the floor). The complimentary breakfast has a very small serving size however most of the staff are nice and welcoming.
Stayed 1 night in May 2023

10/10 Excellent

William

Stayed 3 nights in Mar 2023
Response from Mike Jovince Labrador - Executive on 26 Apr 2023
Thank you for your feedback.

2/10 Terrible

Glad Dyan

Stayed 1 night in Mar 2023
Response from Mike Jovince Labrador - Executive on 26 Apr 2023
Thank you for your feedback.

8/10 Good

Paul

Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very low quality hotel
We were charged an extra fee of 4000 which had to be paid in cash upon arrival. Rooms are dirty, have no soap or toilet paper. The shower is a bucket on the floor. Restaurant food is disgusting and over priced, the drinks are fairly priced.
Stayed 1 night in Jun 2022

10/10 Excellent

A A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Old Hotel but really clean and great staff and the location is out of this world if you want a relaxing quiet few days on the beach this is the place, just a heads up they don't have a card reader so take cash
Stayed 3 nights in Mar 2022
Response from MJ Labrador on 20 Apr 2022
Its our pleasure to give you a good service Ma'am/Sir.Thank you for your staying with us.

8/10 Good

John Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jovince Labrador on 22 Feb 2020
Thank you for your feedback! Hope you can visit the resort again in the near future :) Thank you Ma'am/Sir :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pretty - cute pools - lovely breakfast- amazing beach!!!
Stayed 1 night in Feb 2020
Response from Jovince Labrador on 22 Feb 2020
Thank you for your feedback! Hope you can visit the resort again in the near future :) Thank you Ma'am/Sir :)

4/10 Poor

John Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money. Would not book again.
The hotel is a lot worse than the pictures online. It is very outdated. Doors are very primitive and toilets and faucets are very old and rusty. Heating does not work with very weak flow of water for the shower. There is no available boiler per room. We have to even deposit Php 500.00 to borrow a boiler or even use their volley ball. The restaurant is very old and the food isn't too good as well. Free breakfast is okay, not a buffet, it's plated with limited food and a glass of drink. The staff does not look too happy serving guests, though the receptionist is nice. The view from the hotel is amazing with its beach front view. Too bad that the resort does not compare to its view.
Stayed 1 night in Jan 2020
Response from Jovince Labrador - HR. Admin. / Acctg. on 6 Jan 2020
Hello. Good Evening Sir Michael, Greetings from Isla Bonita Beach Resort. Thank you for staying with us and we're very sorry for what happened when you're staying in the resort. I will forward this to our Management Team, Directors for further investigation. We would like to thank that you sent us your review and will give our best to improve the Room Amenities and others. Kind Regards,

6/10 Okay

Joel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A mediocre place at best.
Stayed 1 night in Dec 2019
Response from Jovince Labrador - HR Admin/Acctg on 28 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jovince Labrador-HR Admin/Acctg on 28 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are Ok .. request are being met Small place , small swimming pool .. FroNt beach but not able to swim because of bad. weather .. facility needs upgrade.
Stayed 2 nights in Jul 2019

10/10 Excellent

Jasper Mateo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Paula, Quezon city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and they are prompt and kind.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Jovince Labrador - Front Desk Senior on 28 May 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE place good location FRIENDLY STAFF CLEAN place
Stayed 3 nights in Apr 2019
Response from Jovince Labrador - Front Desk Senior on 28 May 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

6/10 Okay

Maria gina

Liked: Staff & service
Although the resort was old but still they maintained the cleanliness and good comfort in staying there. The service also is good.
Stayed 1 night in Apr 2019
Response from Jovince Labrador - Front Desk Senior on 28 May 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Jovince Labrador - Front Desk Senior on 28 May 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location. The staff was very friendly and accommodating.
Stayed 3 nights in Feb 2019
Response from Jovince Labrador - Front Desk Senior on 2 Mar 2019
Hello. Good Afternoon Ma'am/Sir, Greetings from Isla Bonita Beach Resort. Thank you for staying with us Ma'am/Sir. Hope you had enjoyed your stay here at the resort and we're happy to assist you again in the future. Kind Regards,

8/10 Good

Ma. Corazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. The staff are nice. But the place is still a tricycle away from the surfing area and there's no wifi in the room but aside from that, it was a good stay.
Stayed 1 night in Feb 2019
Response from Jovince Labrador - Front Desk Senior on 3 Mar 2019
Hello. Good Afternoon Ms. Corazon, Greetings from Isla Bonita Beach Resort. Thank you for staying with us Ma'am. Feel free to contact us if you want to book again in the future. Kind Regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
Toilet doesn't flush properly and bed isn't queen size as described. It's too short. Floors were also dirty like there was some sand... and it was like that the moment we got in. Pools are too small
Stayed 1 night in Jan 2019
Response from Jovince Labrador - Front Desk Senior on 13 Jan 2019
Hello. Good Evening Sir Vincent, Thank you for staying with us Ma'am/Sir. We are very sorry for what happen, I will report this to our top management. Kind Regards,

4/10 Poor

Vicente

Disliked: Cleanliness, property conditions & facilities, room comfort
Great potential but currently run down and dirty
I would have loved this place when when it was first built and clean, but now our family studio room was just dirty and sad. I thought the first desk staff was the best part of our visit. They spoke perfect english and were very helpful and knowledgeable. Our room on the other hand was a mess. It was just dirty everywhere. There was so many ants and mosquitoes. The bed was hard and uncomfortable, and there were very loud cats outside our room. The bathroom was especially dirty and our toilet leaked onto the floor. The air conditioning worked great though. The food was also very bad. Our breakfasts were always super greasy, and all the meats and fish tasted old and gross. The American continental breakfast option was probably the safest bet. The bar food was also pretty bad, usually very greasy too. I didn't appreciate the cook walking around with his dirty shirt and constantly sucking on a toothpick. I really liked the location and the beach in front is beautiful, although the surf is pretty strong and probably not the best for swimming. It's great that there is a volleyball court right in front too. The bar has a large pool table, and there is karaoke at multiple locations. I also liked that the bar staff was pretty lax about us bringing in extra alcohol as long was we kept buying their beer and snacks too. You can only get WiFi near the front desk and in the bar area, not in your room, in the pavilion, or near the beach.
Stayed 3 nights in Jan 2019
Response from Jovince Labrador - Front Desk Senior on 13 Jan 2019
Hello. Good Evening Sir Vincent, Thank you for staying with us Sir. We are very sorry for what happen, I will report this to our top management. Kind Regards,

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel! Don’t stay here!
Stayed 3 nights in Jan 2019
Response from Jovince Labrador - F.Desk Senior on 10 Jan 2019
Hello. Good Morning Ms. Brenda, Thank you for staying with us. I would like to ask your complaint ma'am so that we can report this to our top management. Kind Regards,

8/10 Good

Jan Ouanne

Liked: Staff & service, room comfort
Spacious but needs renovation
The bathroom kn our room is somewhat defective. The drainage on the sink and the toilet bowl are having issues.
Stayed 1 night in Dec 2018
Response from Jovince Labrador - F.Desk Senior on 8 Jan 2019
Hello. Good Morning Sir Jan, Greetings from Isla Bonita Beach Resort. We already reported this to our top management and will make an action regarding your complaint Sir. Thank you for staying with us Sir. GodBless. Kind Regards,

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Jovince Labrador - F.Desk Senior on 8 Jan 2019
Good Morning, Greetings from Isla Bonita Beach Resort. Thank you for staying with us ma'am.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom is dirty, tiles are old and moldy. Aircon took a day to cool the room. Not worth the price.
Stayed 1 night in Dec 2018
Response from Jovince - F.D Senior on 12 Dec 2018
Good Evening, Greetings from Isla Bonita Beach Resort. We will investigate your complain and take an action for this ma'am/sir. Thank you for staying with us. Regards,

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Place wasn’t as advertised, not able to use the beach, internet was intermittent at best, and television reception was choppy. Room was extremely hot and took a day to cool down. Food served was not inviting to eat. Several issues with how true food was served including handled with bare hands
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Its a home away from hone ...very comfortable and accessible to any destination in La union
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poorly maintained hotel
dont waste your time and money. there are plenty of hotels in the area
Stayed 3 nights in Jun 2018

8/10 Good

Janice, winnipeg, mb

Liked: Cleanliness, staff & service, room comfort
Place is just ok.
The place was ok. Its clean but old. The beach is not really great. If you just want to have a swim, its fine. But nothing fancy.
Stayed 1 night in May 2018
Response from Jovince Labrador on 2 June 2018
Thank you for staying with us ma'am.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Lovely place beautiful area people there so friendly as well checked in and was given a better room as there were 5 of us breakfast lovely good WiFi and right on the beach staff are so friendly and helpful as well
Response from Jovince Labrador-Front Desk Officer on 4 Mar 2018
Thank you for staying with us. We hope that we can see you again in the near future. -Isla Bonita Team

6/10 Okay

ding, california

Liked: Staff & service
Disliked: Room comfort
Close to the beach
Positive: Close to the beach, very nice staff, excellent service, nice complimentary breakfast with several choices Negative: Unable to swim at the beach because of high waves and deep waters. They have 2 small pools for one to swim instead of the beach. Mosquitos in our room. Toilet bowl cover very annoying.
Stayed 2 nights in Jan 2018
Response from Jovince Labrador-Front Desk Officer on 4 Mar 2018
Thank you for staying with us. We hope that we can see you again in the near future. -Isla Bonita Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite spot in La Union
Great value and one of my favorite places to stay. Excellent ambience, rooms are spacious and clean. Staff are friendly and helpful. Tucked away in a quiet area but directly on the beach. Good restaurant too and spacious parking. Have stayed multiple times and will stay again. Something about the cleanliness/design/location/staff/setting is pure relaxation.
Stayed 1 night in Nov 2017
Hello. Greetings from Isla Bonita beach Resort. Thank you for staying with us. We are happy to serve you again in the near future ma'am/sir. Regards, Jovince Labrador.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!!!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Room was a little small for 4 pax. But owner/manager was very accommodating so it made the trip enjoyable. Beach not suitable for surfing. But surf spot is just a few minutes away so no need to worry. Btw, guests may use the pool table and darts free of charge.
Stayed 1 night in Aug 2017
Hello. Good Afternoon, Thank you for staying with us Sir/Ma'am. Please don't hesitate to contact us or email us if you want to reserve again. See you again in the near future ma'am/sir. Kind Regards, Jovince Labrador Front Desk Officer

10/10 Excellent

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Hello. Good Afternoon, Thank you for staying with us Sir. Please don't hesitate to contact us or email us if you want to reserve again. See you again in the near future sir. Kind Regards, Jovince Labrador Front Desk Officer

2/10 Terrible

Rich Mond

Stayed 1 night in Feb 2023
Response from Mike Jovince Labrador - Executive on 4 Mar 2023
We will take note of this for us to improve our services and accommodation.Thank you for your staying with us Sir.

8/10 Good

Bertil

Stayed 1 night in Mar 2022
Response from Mike Jovince Labrador - Admin. on 21 May 2022
Thank you for sharing your experience with us. This will help a lot for more improvement specially our quality service. I hope you can visit us again in the near future. Regards.