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Reviews of Hampton Inn & Suites San Juan

3 out of 5
Hampton Inn & Suites San Juan
6530 Isla Verde Avenue, Carolina

Reviews

9.2

Wonderful

Rating 10 - Excellent. 916 out of 1292 reviews" "
Rating 8 - Good. 251 out of 1292 reviews" "
Rating 6 - Okay. 62 out of 1292 reviews" "
Rating 4 - Poor. 33 out of 1292 reviews" "
Rating 2 - Terrible. 30 out of 1292 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marshelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff attends to needs quickly, conveniently located close to everything! Offers a full breakfast menu and also free drinks daily for happy hour
Stayed 2 nights in May 2024

10/10 Excellent

Alyssa Lynnai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice that there was complimentary breakfast every morning since we had excursions planned everyday we didn’t have to worry about making plans to go eat somewhere beforehand. Also the happy hour from 5-7pm by the pool was so nice too we enjoyed cocktails before we went out for dinner. Beds were comfortable and not too much noise even though we were on the first floor.
Stayed 4 nights in May 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff and the hotel is walking distance to a lot of attractions
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property the last two years.It is clean ,convenient, the employees are great. The breakfast and free happy hour are really nice. We e
Stayed 5 nights in May 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding manager!
Stayed 2 nights in May 2024

10/10 Excellent

Dulce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is just a6 minute walk away from the hotel and with the beach access guests were provided with towels and umbrella.
Stayed 2 nights in May 2024

10/10 Excellent

Aszur

Travelled with family
Liked: Amenities
First time in PR and stayed here. The staff was so pleasant and the hotel was clean. Loved the swim up bar and grill along with the complimentary happy hour. Will definitely come back
Stayed 4 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 7 nights in May 2024

10/10 Excellent

MELISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Great breakfast variety. With a free snack and drink in the evening. Lovely pool area. Food outside was spectacular! Great customer service.
Stayed 8 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and shared alot of info were to go to have a good time...
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable. Reliable. What you would expect if you have stayed at a Hampton Inn before. Great service, well maintained property, clean, good bed, and the typical Hampton breakfast that is great for kids; waffle, cereal, fruit, etc.
Stayed 1 night in May 2024

10/10 Excellent

Khalia

Travelled with partner
Loved the friendly staff service. Drinks and snacks provided from 5-7 was a great way to taste new drinks(alcohol) and snacks
Stayed 4 nights in May 2024
Response from Mae on 10 May 2024
Thank you for your response! Comments will be shared with the staff.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean room. Close to restaurants and beach. Would stay here again.
Stayed 1 night in Apr 2024
Response from Mae on 10 May 2024
Thank you!!! Your comments will be shared with the staff.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour
Stayed 5 nights in May 2024
Response from Mae on 10 May 2024
Thank you!

10/10 Excellent

corey, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get last minute for a cancelled flight. Ended up 3 nights. So glad this happened. Very nice hotel not far from the airport. Super friendly and helpful staff. Nice pool and pool area restaurant. Near a spectacular beach in SJ. Convenient to restaurants and other amenities.
Stayed 1 night in Jan 2024
Response from Mae on 10 May 2024
Thank you for your feedback! Comments will be shared with staff.

10/10 Excellent

katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the rooms were spacious! Everybody was friendly. We will definitely be staying here again.
Stayed 2 nights in May 2024
Response from Mae on 10 May 2024
Thank you for your comments!

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very green and you can hear all the creatures in the plants at night.
Stayed 2 nights in May 2024
Response from Mae on 6 May 2024
Thank you for your response!

2/10 Terrible

Autumn

Travelled with family and small children
Disliked: Amenities
Beds were horrible .
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Thank you for your response, we are very sorry you did not have a positive experience. We did undergo mattress replacements in Oct. 2023 and have Serta Mattresses. We hope you decide to give us another opportunity.Regards.

10/10 Excellent

Melissa, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful. There were many delicious options for breakfast. The hotel was clean as well as the rooms. They also have a 24 hour store on site. I loved the complimentary two hours of drinks and snacks. Places to eat, shop and the beach are within walking distance. They also have a pool side bar/restaurant on site. We do not drive so it was easy to get a taxi as the hotel had taxi drivers on hand. My family and I had a wonderful stay!
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Thank you for your response! Your comments will be shared with the staff.

10/10 Excellent

german, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Feb 2024
Response from Mae on 6 May 2024
Thank you for your comments!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
clean and great staff
Stayed 3 nights in Mar 2024
Response from Mae on 6 May 2024
Thank you for your comments!

10/10 Excellent

Jenilee M

Liked: Cleanliness, staff & service, property conditions & facilities
My entire stay was beyond comfortable and the hospitality was great . Breakfast had so many options and was delicious. The pool was clean and I will definitely bring my family back to stay at this hotel
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Your positive feedback will be shared with our staff.Thank you!!!!

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff is very friendly. Enjoyed the pool bar (food is very yummy) when not hanging out at the beach, which is like a 5 mins walk. There is person partnered w/ the hotel that'd provide chairs and umbrellas on the beach (if you have a hotel wristband). The daily (2 hrs) happy hour was another plus along with the morning breakfasts that's available until 10a daily.
Stayed 3 nights in Apr 2024
Response from Mae on 6 May 2024
It's nice to know when our guests have a good time. Your comments will be shared with the staff!

10/10 Excellent

Gina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place and staff was very mannerly and engaging. I wish the beds had been made daily or at least every other day. After 1st day, I made them automatically. Otherwise all was pretty nice. Definitely merits return visits.
Stayed 6 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

8/10 Good

Reema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good area, near to the highway and airport. The breakfast was decent, different egg options, breads, waffles. I didn't like the muffins that were offered. The coffee was strong.
Stayed 3 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we will share your feedback with our Breakfast personnel!

4/10 Poor

Gustavo Adiel, Orlando

Liked: Property conditions & facilities
Disliked: Staff & service
Lobby personnel are not that cordial and welcoming, I’m A diamond member of Hiltons, this location is not that good, not coming back ever.
Stayed 3 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your feedback, I am sorry you did not have a welcome stay. Your comments have been shared with management and service training is always ongoing. Please give us another opportunity to show our HAMPTONALITY!

8/10 Good

Grazyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Need more restaurants
Stayed 5 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Michele

Travelled with partner
Very friendly staff!’
Stayed 4 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach & Pool access were terrific.
Stayed 3 nights in Feb 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here last minute because of a cancelled flight. I didn’t know what to expect, but it was really nice. Our room was big and comfortable. Loved the pool bar. The only negative thing I would mention was all the bird poop on the chairs outside by the pool.
Stayed 1 night in Mar 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is surrounded by great places to eat. Easy 15 minute walk to great Isla Verde beach. Free breakfast was good but not great. Happy Hour was good but the snacks were a joke. Concierge is across the street too. Front desk staff is weak regarding their knowledge of the area. The $50.00 resort fee is way too high for a free beach chair.
Stayed 5 nights in Apr 2024
Response from Mae on 2 May 2024
Thank you for your response. Your feedback will be shared with Management!

10/10 Excellent

Angie Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 6 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Jessie M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response!

10/10 Excellent

Emilio, Reston

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Jameece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response!

10/10 Excellent

Xavier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything from them. They were life savers after the fiasco we went thru with an Airbnb apartment the same day in the afternoon. They welcomed us very nicely, assisted us with our check in patiently (we had our 8 month old daughter) and provided us with all the amenities needed for our stay (even a crib for our little). They had good breakfast selection and a nice happy hr everyday. Overall, a great experience.
Stayed 4 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again! We strive to make all our guests feel at home!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response!

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I recently stayed at the Hampton Inn and really enjoyed our stay. The breakfast was enjoyable. Daily cocktail hour from 5-7 was great. Beach was a 5 minute walk. They provided towels at the hotel and the chairs and umbrellas were waiting for you at the beach... which was gorgeous.
Stayed 7 nights in Apr 2024
Response from Mae on 2 May 2024
Thank You!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, amenities
This hotel its excellent breakfast in the morning happy hour from 5-7. The man from the front desk his the best. All staff are good
Stayed 5 nights in Apr 2024
Response from Mae on 2 May 2024
Thank You!!!

10/10 Excellent

VANESA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for Families
Stayed 4 nights in Apr 2024
Response from Mae on 2 May 2024
Thank you for your response!

10/10 Excellent

Marcia

I wish it had its own larger restaurant for dinner. The breakfast was excellent.
Stayed 4 nights in Apr 2024
Response from Mae on 2 May 2024
Thank you for your response. Did you try our Caña de Azucar Bar & Grill??

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel & rooms were exceptionally clean, the breakfasts were such a nice thing to provide & we were very grateful. However, many employees in the hotel were not very friendly, especially the front desk staff. With the exception of one very sweet woman overseeing the morning breakfast on Saturday 4/20/24 & Lisa, who I don't think is an actual Hampton Inn employee but manages the area on the beach for Hampton guests, Lisa was truly wonderful. Otherwise, out of 5 of us, no matter how pleasant & polite we were, we were met mostly with attitudes, cranky faces & rude or kurt responses. Most times you wouldn't even get acknowledged or get a "hello" back when making an effort to greet someone who worked at the hotel. I don't expect hospitality but I treat everyone with basic kindness & respect and appreciate the same in return. The staff either do not like their jobs or find the guests bothersome because that's the vibe they give off. When asked for details about the beach club, I was given the wrong information & told "read the map". Groups of employees socializing, laughing, having a great time & when a guest comes by they're ignored while the group goes silent until you pass, or keep talking ignoring that you exist. Uncomfortable atmosphere in that regard. We loved the island & treated it with respect, it's beautiful. I'd choose another hotel next time, without a resort fee for a hotel that isn't a resort. Saddened by our experience.
Stayed 3 nights in Apr 2024
Response from Mae on 2 May 2024
Thank your for your feedback. We will be sharing your comments with our staff!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! Love the happy hour snacks! The pool grill food is amazing! Pool area is great!
Stayed 6 nights in Apr 2024
Response from Mae on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the property was the location
Stayed 6 nights in Apr 2024
Response from Mae on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniela Martins

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near all the tourism areas.convenient!!
Stayed 4 nights in Apr 2024
Response from Mae on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hampton Inn the night before our early morning flight out. It was very convenient to the airport and had very nice facilities. There were several restaurants in walking distance and the hotel offered an evening managers social each night. The social included free beer, wine, and rum punch as well as chips, nacho cheese, and mixed nuts. A nice bonus!
Stayed 1 night in Apr 2024
Response from Mae on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cherilym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mae on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Amenities
Only stayed for a night, but it is conveniently close to the beach.
Stayed 1 night in Apr 2024
Response from Mae on 6 May 2024
Thank you for your response!