San José Holidays from AU$2,635

Wonderful place. Food options are mighty expensive

Staff was awesome and helpful

Had a great experience overall. Room was spacious. Lots of restaurant options which we enjoyed. Only con was the checkin process. Room keys did not worked, room not ready for over 1 hour. Had to escalate to manager. Manage.ent understood and provided some credits. Will definitely visit again.

Nice boutique hotel with an emphasis on pleasant and friendly service. Only good things to say about the staff and facility.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.