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Reviews of TownePlace Suites by Marriott San Jose Cupertino

3 out of 5
TownePlace Suites by Marriott San Jose Cupertino
440 Saratoga Ave, San Jose, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 245 out of 390 reviews" "
Rating 8 - Good. 108 out of 390 reviews" "
Rating 6 - Okay. 26 out of 390 reviews" "
Rating 4 - Poor. 9 out of 390 reviews" "
Rating 2 - Terrible. 2 out of 390 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

MARK, SAN JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Room.....#103,,,,,,VERY QUIET,,,Bed was comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice rooms
Stayed 3 nights in Mar 2024

6/10 Okay

Christine

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was comfortable. The room was dated, there was not a luggage rack nor a dresser to put your clothes in. The kitchen was functional but the appliances were very old. It would have been nice to have the room serviced daily rather than every other day. We would have to go to the office to get coffee because that was not replenished. Could not see out the windows because they were that dirty. Probably would not stay there again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Megan, Tacoma

Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Stayed 1 night in Feb 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly people and very clean place !
Stayed 1 night in Jan 2024

8/10 Good

Mayra

Stayed 7 nights in Nov 2023

10/10 Excellent

Midhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kristy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Great room
Stayed 1 night in Nov 2023

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and conveniently located.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient location
Stayed 1 night in Nov 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Really
Stayed 2 nights in Oct 2023

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator is loud when reaching the third floor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhonda, Rancho Santa Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a spacious, comfortable room for a good rate. We liked that the breakfast was included and had a nice variety. Staff was friendly and accommodating. We will certainly stay at another Town Suites by Marriott property again.
Stayed 2 nights in Oct 2023

8/10 Good

Sara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite property. Not on a busy freeway like most hotels. Walkable to a lot of shops and resturant options. Close to points of interest. Loved the amount of space and amenities provided.
Stayed 3 nights in Sep 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a bit more
It was good. Having no one to come and at least do garbage or clean towels by request was not the best but it was ok
Stayed 3 nights in Oct 2023

8/10 Good

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was okay. Staff and check in was great. I have nothing but good things to say about the staff. But at 3am we were woken up by what seemed like a party going on in the room next to us. I mean it was loud and it sounded like things were being thrown around. And on our second night the toilet broke and water was just running. We just fixed it to get us through the night since we were leaving the next day in the morning. But other than those two issues everything else was great. We stayed there to sleep, shower and change while we went into the city and visit family so it served its purpose. I would stay here again. The staff was nice and very accommodating. I used the gym and it was perfect for what I needed.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jinhang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Stan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Frank

Disliked: Cleanliness, property conditions & facilities
Lots of street noise and AC vantilation noises. When AC was shut down the noise still existed. Can't sleep at night.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had everything you needed. Very clean and convenient location right off the highway and close to nearby restaurants and shopping.
Stayed 1 night in Aug 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience!
We left an airbnb after one night because of a number of issues and stayed at TownePlace Suites. We wish we'd have booked this place right from the beginning! The ac wasn't working in our room so we let the front desk person know. They called later to say it had been looked at and couldn't be fixed right away so they would switch us to a different room. The woman brought our key card up and we moved to the room across the hall from ours. They addressed the issue and made it as convenient for us as possible. It was such a stark contrast to the frustration we experienced from the airbnb. The staff was very friendly and helpful and I highly recommend staying here!
Stayed 4 nights in Jul 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dianna

Travelled with family
Liked: Staff & service
The staff was great. The rooms were amazing and clean. The trash outside around the facility was over flowing in all outside trash cans. It looked like they completely forgot to change the trash for several days. Other than that, I enjoyed my stay.
Stayed 1 night in Jul 2023

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, staff & service
Hotel located near Asian mall; comfortable and clean except hallways have funny smell - maybe because they allow pets here.
Stayed 1 night in Jul 2023

10/10 Excellent

Philemon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times. Good memories.
Nice quite room and location. Various restaurants around. From Korean food to anything else.
Stayed 1 night in Jul 2023

10/10 Excellent

christina

Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Evette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOULD DEFINITELY BOOK AGAIN
From the moment I stepped into the office to check in I knew I had made a good choice. Thanks to Mar, the front desk clerk, who was our first point of contact, she made the check-in quick and easy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Laurel Helene

Stayed 4 nights in Jun 2023

10/10 Excellent

Natasha

Stayed 8 nights in May 2023

10/10 Excellent

AMIT

Stayed 8 nights in May 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Front desk personal just OK It's probably just a generational thing.
Stayed 2 nights in Apr 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Nanami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Cherryl

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Ferdinand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very co.fortqble and accessible
Stayed 2 nights in Jan 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. The property is well maintained. We’ve stayed here twice now and will do so in the future.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded Expectations
Very nice hotel. Not fancy, but met or exceeded expectations.
Stayed 1 night in Dec 2022