Is Hotel Castillo pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Castillo?

Check-in start time: 2 PM; check-in end time: anytime.

Does Hotel Castillo provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 20.00 per vehicle applies.

Are there all-inclusive benefits at Hotel Castillo?

Yes, the property is all-inclusive.

Where is Hotel Castillo located?

Located in Carmen, this all-inclusive hotel is steps away from Casa Amarilla and Parque Espana. Morazan Park and Simon Bolivar Zoo are also within 5 minutes. San Jose Atlantic Station is 9 minutes by foot and San Jose Fercori Station is 11 minutes.

8/10 Good

Alfred

23 June 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Really nice experience. Great staff!!!

Stayed 3 nights in Jun 2024

4/10 Poor

Tracy

5 Mar 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.

Stayed 4 nights in Feb 2025

10/10 Excellent

Scott

11 Mar 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

There's a New Little Gem in the heart of San Jose!

This is a little gem in the center of San Jose. What a find. The staff are second to NONE (Patricia, Monica, Darren). The rooms are clean, the food was terrific and the libations were plentiful. You walk into a deco-like lobby with just enough outdoors to know you're in Costa Rica. Highly recommend the all inclusive for an additional $10/day. Its good for this hotel and their sister property down the street. You'll be even after your first two drinks. My only wish was a small pool or an area outside to sit and relax. But having everything you could want in San Jose just a few minutes walk away more than made up for this. Thanks guys...Had a blast!!!

Stayed 3 nights in Mar 2018

10/10 Excellent

Ronald

12 Feb 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Joseph

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.

Stayed 2 nights in Oct 2024

10/10 Excellent

Jack

7 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice people

Stayed 2 nights in Jun 2024

10/10 Excellent

eric

17 Mar 2024

Stayed 3 nights in Mar 2024

10/10 Excellent

Ernest

19 Apr 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2021

10/10 Excellent

John

10 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for fun!

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

25 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castillo en San Jose

Great location. Staff work with you on any requests. Breakfast is delicious.

Stayed 2 nights in Jan 2021

10/10 Excellent

John

10 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2020

4/10 Poor

Michael

27 Nov 2019

Liked: Staff & service

Disliked: Cleanliness

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

26 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2019

8/10 Good

Darrel

25 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

22 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location in the city, friendly staff!!! Will always stay there

Stayed 3 nights in Feb 2019

10/10 Excellent

client_français

17 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel idéalement situé dans San José. C'est un peu comme si vous étiez à la campagne sauf que vous êtes en plein centre-ville, c'est juste génial ! Le personnel est super gentil et cherche à ce que le client soit heureux. Franchement, tout le monde est sympa : le barman, la barmaid, les femmes de ménage, les gars de la réception, les gens à la cuisine, le manager. Si vous le pouvez financièrement, prenez les chambres les plus luxueuses et l'option pension complète "all included" où vous avez le droit aux trois repas et à autant de boissons que vous voulez. Vous êtes libre : la réception est ouverte toute la journée et toute la nuit ; les clients sont libres de venir avec qui ils veulent tant que tout le monde est en mesure de fournir des documents d'identité en règle. Il y a moyen d'y manger une nourriture saine et équilibrée. Je recommande vivement cet hôtel. En tout cas, j'y ai passé d'excellentes vacances.

Stayed 5 nights in Dec 2018

8/10 Good

Joseph

3 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.

Stayed 2 nights in Jul 2018

10/10 Excellent

Alexander

28 July 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent independent hotel

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.

Stayed 1 night in Jul 2018

2/10 Terrible

Malcolm

1 June 2018

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Hotel Castillo May 2018

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam

Stayed 1 night in May 2018

4/10 Poor

Verified traveller

4 May 2018

Too be honest not the nicest hotel. Rooms are not as promised.

Stayed 1 night in Apr 2018

10/10 Excellent

Jeffrey

8 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE place to Stay in San Jose!

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.

10/10 Excellent

Jon

6 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hotel!

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!

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Hotel Castillo Reviews

Reviews

Excellent

8.8/10

9.4/10

8.0/10

8.4/10

8.0/10

Reviews

8/10 Good

Alfred

Alfred

4/10 Poor

Tracy