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Reviews of Solaz, A Luxury Collection Resort, Los Cabos

5 out of 5
Solaz, A Luxury Collection Resort, Los Cabos
Km 18 5 Carretera Transpeninsular Csl-sj, Cabo Real, San José del Cabo, BCS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 111 reviews" "
Rating 8 - Good. 11 out of 111 reviews" "
Rating 6 - Okay. 8 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 8 out of 111 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel Praise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing luxury experience with some of the most delicious food options I’ve ever had. All the staff were polite and very helpful with whatever needs we had. Will definitely return again if not make it a recurring vacation.
Stayed 3 nights in Apr 2024
Response from Melisa Cornejo - Quality Manager on 11 May 2024
Dear Daniel Praise, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

8/10 Good

Sara, Burr Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Melisa Cornejo - Quality Manager on 10 May 2024
Dear Sara,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Solaz a Luxury Collection Resort Los Cabos on 6 May 2024
Dear Cynthia, Thank you for your recent stay at Solaz a Luxury Collection Resort Los Cabos.Looking forward to welcoming you back in the near futureSolaz a Luxury Collection Resort Los Cabos

10/10 Excellent

Walker Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Melisa Cornejo - Quality Manager on 28 Apr 2024
Dear Walker Marc, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

10/10 Excellent

Michelle Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place! People are friendly and the place is nice!
Stayed 5 nights in Apr 2024
Response from Melisa Cornejo - Quality Manager on 15 Apr 2024
Dear Michelle Ellen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melisa Cornejo - Quality Manager on 20 Mar 2024
Dear Jan,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, A Luxury Collection Resort Los Cabos

2/10 Terrible

Shreya

Stayed 4 nights in Mar 2024
Response from Melisa Cornejo - Quality Manager on 7 Apr 2024
Dear Shreya, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guest.Your experience has been shared with the Operations Committee who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Solaz, A Luxury Collection Resort Los Cabos

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful and peaceful place to stay. The staff are some of the friendliest I have ever encountered and it seemed genuine at all times. We especially liked Gustavo at Mako who made our dinner most memorable and our butler, Joshua, who was so kind and attentive. They are both very warm gentlemen.
Stayed 3 nights in Feb 2024
Response from Melisa Cornejo on 21 Feb 2024
Dear Michele,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Melisa Cornejo on 21 Feb 2024
Dear Geoffrey, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon. Sincerely, Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful and luxurious! Being a designer I had walked this property when it opened and researched the architect. I was so excited when I could finally book my stay. All of the affluent details throughout at gorgeous. The warm stone walls, the perfectly planned out and maintained native landscape...down to the stunning infinity pools that makes you feel like you are floating in the ocean. We enjoyed the jacuzzi spas alone many mornings and evenings, which was also very relaxing. The food and service throughout was great. We loved that it was peaceful, quiet, and there were people around but we weren't surrounded by them. We had our own butler for the Oasis room- we texted with him if we needed anything. The room was gorgeous and luxurious and the double hammock on the balcony was so fun to have! I highly recommend- it was perfect for a quiet getaway!
Stayed 3 nights in Feb 2024
Response from Melisa Cornejo on 18 Feb 2024
Dear Cassandra,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 Excellent

Dean Forrest, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solaz is visually stunning - lush vegetation, sleek modern architecture, numerous pools and hot spas with incredible views of the ocean, plenty of lounge seating around the pools/spas with large umbrellas for shading, and very spacious rooms (ours had an outer courtyard, large sleeping/bathroom area, and a patio with an ocean view and plunge pool. Everything, both indoors and out, was immaculate! We absolutely loved being there. I do have two complaints: 1) After checking in, we were greeted by an employee who took us (and our keys) to a seating area to “explain the layout of the resort.” His real purpose was to sign us up for a personal tour of the complex (alarm bells!). Time share sales pitch anyone? After several refusals to participate on our part, he finally handed our keys over to someone who escorted us to our room. There is nothing like being held hostage after a long flight to be coerced into participating in a time share pitch! 2) As others have mentioned, the food and drinks at the various restaurants are very pricey. For example, we payed $104 for the buffet breakfast for 2 (not including the tip). Most mornings we opted for the buffet, which was very good. You can also order from a menu (also pricey). We agreed that the Japanese restaurant was the best for dinner - great food that was more reasonable priced. Despite these two complaints, Solaz is an amazing resort and, if we return to Cabo, will undoubtedly elect to stay there again.
Stayed 7 nights in Jan 2024
Response from Melisa Cornejo on 31 Jan 2024
Dear Dean Forrest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Our goal is and will always be to make your stay a beautiful memory in your mind and heart.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous. It's huge so you don't feel crowded and there's always a pool chair. My only complaint is the traffic noise from the street. Make sure to ask for a room close to the beach.
Stayed 4 nights in Dec 2023
Response from Melisa Cornejo - Quality Manager on 14 Dec 2023
Dear Kathryn, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! We are happy to know that we met your expectations during your recent visit to our property.I appreciate you taking the time to share your feedback.Sincerely

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury desert garden resort at the beach
Very well run resort. Clean, friendly, and with beautiful facilities and landscaping. The beach is swimmable and perfect water temperature. All of the staff were very attentive and friendly and were always happy to help with issues large or small. Highly recommended.
Stayed 7 nights in Dec 2023
Response from Melisa Cornejo on 13 Dec 2023
Dear Stephen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

10/10 Excellent

Parmilla, Woodside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Melisa Cornejo - Quality Manager on 11 Dec 2023
Dear Parmilla, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

8/10 Good

Pablo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, but for the money, I think the value they offer seems expensive.
Stayed 3 nights in Sep 2023
Response from Melisa Cornejo - Quality Manager on 20 Sept 2023
Dear Pablo MiguelOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

6/10 Okay

Maria Julia

Liked: Cleanliness, staff & service
The dinning offering is not good, not diverse. Prices for coffee, food, anything inside the property are to the limit of acceptable.
Stayed 4 nights in Aug 2023
Response from Melisa Cornejo Irivarren / Quality Manager on 6 Aug 2023
Dear Maria Julia,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with our Executive Committee in order to take some measures, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps.I reiterate my apologies for not having met your expectations during your visitI hope you choose to stay with us again and can give us a second chance to delight youBest Regards,

2/10 Terrible

paula

Stayed 3 nights in Jul 2023
Response from Melisa Cornejo - Quality Manager on 6 Aug 2023
Dear Paula, I recognize your time is valuable and appreciate the feedback you have provided.Please received our apologies for not having met your expectations during your visitI hope you choose to stay with us again and can give us a second chance to delight youBest Regards,

2/10 Terrible

Mir

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Solaz a Luxury Collection Resort Los Cabos on 30 May 2023
Dear Mr., Thank you for taking the time to share your recent experience at Solaz, A Luxury Collection Resort Los Cabos with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Looking forward to welcome you back in the near future.

10/10 Excellent

Shanshan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and clean.And the staff is very nice this should be my first choice if I come here again in the future.Highly recommend!Love love love it.You will not regret trust me.
Stayed 1 night in Apr 2023
Response from Solaz, a Luxury Collection Resort, Los Cabos on 22 May 2023
Thank you for sharing your wonderful experience at Solaz, a Luxury Collection Resort, Los Cabos. We are thrilled to hear that our beautiful surroundings, impeccable cleanliness and dedicated staff contributed to making your stay an exceptional one.Your future preference for our resort and your high recommendation is truly the best compliment we could receive. It's reviews like yours that motivate us to continually strive for excellence in our service.We're thrilled that you enjoyed your experience with us and look forward to welcoming you back for another memorable stay. Trust us, the pleasure is all ours.

10/10 Excellent

Maria

Stayed 3 nights in Apr 2023
Response from Solaz, a Luxury Collection Resort, Los Cabos on 22 May 2023
We are thrilled with your five-star rating! Your high rating is a testament to the memorable experiences we strive to create at Solaz, a Luxury Collection Resort, Los Cabos.Our team is gratified by your recognition and we appreciate you taking the time to review us. Your positive review fuels our passion to continue providing the highest standard of service.

10/10 Excellent

Jason M.

Liked: Cleanliness, staff & service, property conditions & facilities
Plunge pool was epic!
Stayed 4 nights in Mar 2023

2/10 Terrible

Tara

Response from Solaz a Luxury Collection Resort Los Cabos on 9 Apr 2023
Dear Tara Thank you for taking a moment to share with us your illuminating feedback. Please know we remain at your service.

10/10 Excellent

xing

Liked: Cleanliness, amenities
Stayed 3 nights in Feb 2023

10/10 Excellent

Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Renata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and amazing friendliness of staff
Stayed 4 nights in Jan 2023

2/10 Terrible

Katherine

Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, we cannot rate the hotel based on having it used but rather on the poorly and lack of professionalism we encountered when we arrived to the property for our check-in to find out it completely shut down without informing the guests. This is utterly unacceptable specially from a "Luxury Resort" backed up by Marriott. We never got an email or response of why this happened. Awful way of approaching the issue!
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very disappointing for the money you’re spending. Stay at a Ritz, ten times better food, customer service and overall experience. Honestly couldnt wait to come back from this trip. Staff was unhelpful, butler wasnt even on the property half of our trip, was served undercooked pasta twice and the staff is very unorganized. Was charged improperly multiple times at restaurants because of how unorganized they were. VERY disappointing. I strongly encourage all to consider this review and stay elsewhere.
Stayed 5 nights in Jul 2021
Response from PR Manager on 9 July 2021
Dear Guest, Thank you for your review. I am sorry to read that you experienced some mishaps during your stay. We will pass your comments to upper management to see how we can correct. Have a lovely day,

8/10 Good

hyunsook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Public Relations Manager on 7 July 2021
Dear Guest, Thank you for your review. We would like to know more about your stay. If you are able to share more information with us, please do at angelina.garcia@luxurycollection.com Have a pleasant day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Apr 2021
Response from Daniela Gómez. on 10 Apr 2021
Estimado huésped, Muchas gracias por tomarse un momento para ofrecernos sus comentarios. Estamos encantados de saber que su estancia en Solaz Resort Los Cabos fue una travesía memorable. Esperamos poder recibirle nuevamente muy pronto.

10/10 Excellent

Daniel, West palm beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and beautiful property. Very friendly staff.
Stayed 3 nights in Dec 2020
Response from Daniela Gomez, Social Media Coord. on 4 Jan 2021
Dear Daniel, Thank you for taking a moment to share with us your experience. We're enchanted to know you had a memorable stay due the facilities and matchless service our associates provide. We hope we can welcome you again in a near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Daniela Gómez, Social Media Coord. on 4 Jan 2021
Dear Guest, Thank you for taking a moment to share with us your enchanting review. We're delighted to know your stay was consistently top notch and hope we can welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfecto!! Italian restaurant Deriva was amazing...Mako was disappointing.
Stayed 5 nights in Dec 2020
Response from Daniela Gomez, Social Media Coord. on 16 Dec 2020
Dear Guest, Thank you for taking taking the time to share with us your feedback. We are enchanted to know your stay was memorable mainly due the quality and taste of the culinary offerings at La Deriva. On the other hand, please know we will share your feedback regard your experience at Mako in order to improve our services. On Behalf of Solaz Resort, we hope we can welcome you again soon and showcase improvements.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Daniela Gomez, Social Media Coord. on 15 Dec 2020
Dear Guest, Thank you for taking the time to share with us a five starts review. We are happy to know you had a memorable stay and every aspect of the resort met your expectations. We hope we can have the opportunity to host you soon.

10/10 Excellent

Bnavarro, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff we enjoyed the many pools they had especially upfront ocean view. Room was great and house keeping was perfect always left room nicely organized and clean.
Stayed 3 nights in Nov 2020
Response from Daniela Gomez. on 8 Dec 2020
Dear Bnavarro, Thank you for taking the time to share with us your distinguished feedback. We are enchanted to know your experience was matchless from the service to the cleanliness and organization of the facilities and accommodations. We hope we can welcome you again in a near future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Loved this place. The setting is so beautiful! Several infinity pools overlooking a gorgeous beach! We were given our own personal “butler” during our stay, and he was wonderful! The total experience was fantastic!
Stayed 3 nights in Nov 2020
Response from Daniela Gomez on 5 Dec 2020
Dear Amy, thank you for taking the time to share with us your feedback. We are enchanted to know your stay at Solaz A Luxury Collection Resort, Los Cabos, truly exceeded your expectations. On behalf of Solaz Resort, we hope we can host you again soon.

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2020
Response from Daniela Gomez. on 1 Dec 2020
Dear Guest, Thank you for taking the time to share with us your treasured feedback, we are proud to know you had a memorable stay at Solaz, a Luxury Collection Resort, Los Cabos. Hope we can welcome you again in a near future.

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2020
Response from Daniela Gomez PR & Comms Coordinator on 30 Nov 2020
Dear Guest, Thank you for taking the time to provide your distinct review. We genuinely hope we can host you again soon.

6/10 Okay

Nick, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Great hotel grounds, very clean, nice looking. Very friendly staff. Nice view from our room. Advanced lighting and shades control systems in the room. Good internet connection. Good quality gym. High quality restaurants open in the evening. Free valet parking. Minutes driving to good beaches. Cons:Room has inconvenient architecture design with one stone counter that houses sinks, storage and refrigerator with a tight passage behind. No desk, impossible to do any work. Can't enter bathroom if the closet door is open. Very basic closet. I guess this style was meant to look modern but actually quite 70s. Unfortunately, we were not able to get a better room /reasonably priced upgrade although half of the hotel was empty. Only one restaurant was open during the day. Motel quality breakfast, with no buffet. No swimming pools that are made for swimming, has various shallow pools and cocktail pools. The beach is a nice looking ocean front, but too dangerous for an average person to swim. Basically one cannot swim in this hotel. All sports facilities and the spa closed at 7 pm. Overall, not a bad option, but depending what you would like to do you may want to seek other options.
Stayed 3 nights in Nov 2020
Response from Daniela Gomez PR & Cooms Coordinator on 26 Nov 2020
Dear Nick, Thank you for taking the time to share with us your distinguished review. Please know our guest's feedback is our most important resource to improve our services. While we are happy to know the cleanliness and service our associates provide were consistently first class, we highly regret not meeting your exoectations. Thank you once again for your comments, please know we will share them with our team. On behalf of Solaz, a Luxury Collection Resort Los Cabos, we hope we have the opportunity to host you again and showcase improvements.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Daniela Gómez PR & Comms Coordinator on 3 Nov 2020
Dear Guest, Thank you for choosing Solaz, a Luxury Collection Resort, Los Cabos for your recent gateway and for your review. We hope we can welcome you again soon.

10/10 Excellent

Windle, Oklahoma

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time the hotel staff made the trip for me! They were accommodating and efficient. Very friendly and helpful! The hotel was really clean and fresh. They have masks, anti bacterial wipes, and hand sanitizer in the room. The view was BEAUTIFUL!!!! The service would come in daily and clean and provide fresh bedding and towels. I’ll definitely go back!
Stayed 4 nights in Oct 2020
Response from Daniela Gomez, PR & Comms Coord. on 27 Oct 2020
Dear Guest, Thank you for choosing Solaz, a Luxury Collection Resort, Los Cabos for your recent expedition. It is enlightening to know you had a memorable stay specially due the matchless service our associates provide. On behalf of Solaz Resort, we hope we can welcome you again in a near future.

10/10 Excellent

Ebony, North Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I’ve stayed at. Love the architecture, the restaurants, views, having a personal artisan and the rooms are amazing! I would highly recommend this property! Staff is very nice and friendly and takes care of your needs. Will be staying here again!
Stayed 3 nights in Oct 2020
Response from Public Relations Manager on 14 Oct 2020
Dear Guest, I am thrilled to read that you enjoyed our resort. The architecture is definitely one of our biggest attributes. Thank you for being an ambassador of Solaz Resort. We hope that we can host you again soon. Kind regards!

8/10 Good

Ken, Jackson, ms

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms small, 1000 bucks a night no microwave or fridge!
Stayed 4 nights in Oct 2020
Response from Public Relations Manager on 14 Oct 2020
Dear Guest, Thank you for your valuable comments. I apologize if the amenities at our rooms were not the ones you expected. Please let us know if there is another way we can serve you. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020
Response from Public Relations Manager on 14 Oct 2020
Dear Guest, Thank you for your rating. We hope we get to host you again in the near future. Kind regards,

4/10 Poor

Nadezhda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The space is incredibly beautiful, great architecture, landscape and pools. Rooms are tasteful but lacks of comfort, no control for low light, whole room electricity shuts off on its own, for example when you are in shower. There was no full length mirror, no place for reading and the room was small. Staff was very friendly and tried hard but seems to lack a guidance on what is expected. The food was a total disappointment, nor fresh or tasty, the orders were mixed up plus the service was extremely slow. I would not stay here the second time. Nice hotel to visit, not good to stay or dine in.
Stayed 6 nights in Sep 2020
Response from Public Relations Manager on 6 Oct 2020
Dear Guest, Thank you for staying at Solaz Resort and for your valuable comments. I am glad to read that you enjoyed the beauty of our hotel and I apologize if the experience was not the expected regarding the room and food service. We hope we can serve you again in the future and change your perspective about our Resort. Have a great evening,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an incredible trip. Would definitely recommend Solaz to others and I will be staying there again.
Stayed 3 nights in Sep 2020
Response from Public Relations Manager on 28 Sept 2020
Dear Guest, Thank you for your kind words and for becoming an ambassador for Solaz Resort. We hope we can host you again in the near future. Have a wonderful evening!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Public Relations Manager on 23 Sept 2020
Dear Guest, Thank you for rating our resort! We hope we can host you in the near future. Have a majestic day,

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Public Relations Manager on 23 Sept 2020
Dear Guest, I appreciate that you gave us a 10! We would love to host you again soon. Have a grand evening,

10/10 Excellent

Verified traveller

Stayed 8 nights in Sep 2020
Response from Public Relations Manager on 23 Sept 2020
Dear Guest, Thank you for staying at Solaz Resort and for rating us. I hope we get to serve you again soon. Kind regards,

10/10 Excellent

Yasmeen, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magnificent hotel! 10/10. The staff was incredibly kind and welcoming. The resort was spotless, the views were breathtaking and the restaurants were all delicious. It was hard to leave.
Stayed 4 nights in Sep 2020
Response from Public Relations Manager on 23 Sept 2020
Dear Guest, I appreciate your very kind review and I am delighted that you had an incredible experience and that our staff did a great job making you feel at home. I hope that we get to host you again soon. Best regards,