2 outdoor pools, pool umbrellas, sun loungers

Reviews of Park Royal Homestay Los Cabos

3 out of 5
Park Royal Homestay Los Cabos
Retorno Playa Añuiti No. 27, Col Campo de Golf, San José del Cabo, BCS

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 95 reviews" "
Rating 8 - Good. 36 out of 95 reviews" "
Rating 6 - Okay. 17 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 8 out of 95 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

shayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value and great staff
Stayed 1 night in Feb 2024
Response from Georgina Dominguez on 7 Mar 2024
Dear Shayne Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you

2/10 Terrible

Carley

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Georgina on 27 Oct 2023
Gracias por hospedarse en park royal.

10/10 Excellent

Joe

Stayed 5 nights in Jul 2023
Response from GEORGINA DOMINGUEZ on 14 Aug 2023
Muchas gracias por su preferencia. Fue un placer haberlo recibido en Park Royal Los Cabos. Espero nos visite nuevamente para hacer de su próxima estancia la experiencia memorable y placentera que usted merece.

10/10 Excellent

Elizabeth Quiroz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like staff the only thing is that when you get there they try to get you to go to a breakfast for timeshare snd if you say znI. Their attitude changes
Stayed 5 nights in Apr 2023
Response from Georgina Dominguez on 28 Apr 2023
First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Please know that immediate measures have been taken alongside the staff members and managers of each area to avoid future situations on these matters; hopefully these events will never be repeated. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.

6/10 Okay

Audrey Jane, Grandview

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An okay option for a few nights in San Jose del Cabo before heading to our weeklong timeshare in Cabo San Lucas.
Stayed 2 nights in Apr 2023
Response from Georgina Dominguez on 19 Apr 2023
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future.

8/10 Good

shayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value and manager Georgina was excellent. The entire staff were excellent.
Stayed 19 nights in Feb 2023
Response from Georgina Dominguez on 28 Feb 2023
Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as well. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.

8/10 Good

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities
Quiet, simple, not overly expensive, poolbar good.
Stayed 6 nights in Jan 2023
Response from Georgina Dominguez on 8 Feb 2023
I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide you with an exceptional service.Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experiences.

10/10 Excellent

Julia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the day beds wish there were more !
Stayed 7 nights in Jan 2023
Response from Georgina Dominguez on 22 Jan 2023
Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your pleasant experience. Know that your words encourage us to work hard so as to keep enhancing our services.

10/10 Excellent

Cathleèn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very kind & helpful. Our service & the staff made our stay completely memorable!
Response from Georgina Dominguez on 1 Dec 2022
Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience. Allow me to let you know that this kind of reviews encourages us to strive for a service of excellence. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.

8/10 Good

FRANCISCO RAFAEL MARTINEZ

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The pool water was warmer. We loved
Stayed 11 nights in Aug 2022
Response from Georgina Dominguez on 22 Aug 2022
Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience.

8/10 Good

Jorge, Reno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back and stay at this place again.
Stayed 3 nights in Apr 2022
Response from Georgina Dominguez on 5 May 2022
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. We will be more than glad to welcome you back at our resort and go beyond your expectations one more time.

10/10 Excellent

susette coustette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, nice pools and great food and bath prices service. Quaint small hotel and located off the interior of a golf course, and off busy roads. We we’re able to get our antigen test in our room, quick 10 minute process, and able to preschedule. Monica and Dante were very helpful at front desk, setting it up, including printing our tests for return flight.
Stayed 1 night in Mar 2022
Response from Georgina Dominguez on 23 Mar 2022
Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your pleasant experience. Reading such positive reviews motivates us to work hard in order to improve every day. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.

10/10 Excellent

Antonia

Stayed 4 nights in Feb 2022

6/10 Okay

Erwin

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean. Noisy at times.
Stayed 18 nights in Jan 2022
Response from Georgina Dominguez on 12 Feb 2022
Thanks to much appreciated reviews like yours, we feel in the need of improving day by day.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Georgina Dominguez on 21 Jan 2022
Permítame agradecerle en primer lugar por haberse hospedado en Park Royal Los Cabos y por tomarse el tiempo para compartir su grata experiencia.

4/10 Poor

Colette

Travelled with partner
Disliked: Property conditions & facilities
There was no elevator for the second floor. The bathroom shower was small and impossible to turn on without getting drenched in cold water. There was construction on the road in which made it almost impossible to come and go. There was no ATM at the hotel so we had to drive out for cash for our Covid test and to dine. And not even coffee in the lobby in the morning.
Stayed 1 night in Dec 2021
Response from Georgina Dominguez on 6 Jan 2022
Before anything else, thank you for your stay at Park Royal Los Cabos. I really appreciate your detailed feedback which will help us detect our areas of opportunity in order for us to enhance our overall service. I would like to offer you my most sincere apologies for the adverse situation during your stay. I expect to have the opportunity to welcome you back at our resort to make up for these disappointments

4/10 Poor

Clint

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Spend $20 more a night and stay somewhere better
The hotel room itself was ok. Nothing fancy. The customer service was terrible. Neither hot tub was working. I don't normally leave reviews, but this place left a bad taste in my mouth. If you can afford it, spend the extra $20 a night to stay somewhere else.
Stayed 1 night in Dec 2021
Response from Georgina Dominguez on 6 Jan 2022
It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectationIt is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for our one night through hotels.com and are now staying an additional week through our time share in the same suite. The staff here are fantastic, the pool and swim up bar are great, and the weather is as one could expect in the southern Baja. Thanks for asking.
Stayed 1 night in Nov 2021
Response from Georgina Dominguez on 20 Nov 2021
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide you with an exceptional service. Know that your words encourage us to work hard so as to keep enhancing our services. I am certain that we can make you feel at home every time you come. Please feel free to come back anytime.

8/10 Good

Dorwin

Liked: Cleanliness, staff & service
I like that it is quaint and small and close to everything (grocery stores) Would be nice if the rooms had a coffee maker and kitchenette however
Stayed 2 nights in Oct 2021
Response from Georgina Dominguez on 4 Nov 2021
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future.

10/10 Excellent

Shandall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a hidden jewel, I regretted not stay more than a day, the restaurant was awesome, that greet you with a welcome drink nonalcoholic, ginger something, the room was extremely nice and clean. We are gonna come back and stay definitely.
Stayed 1 night in Oct 2021
Response from Georgina Dominguez on 29 Oct 2021
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. We will be more than glad to welcome you back at our resort and go beyond your expectations one more time

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No plates/dishes. Hotel room door was a security concern. Door cut too small and you could see light and feel the heat coming thru the visible cracks between the door itself and the door jamb. Hotel room door lock could be pushed open with a forceful shoulder check, anybody could of broken inside so I had to take my passport and money/cc's with me when I left.
Stayed 3 nights in Aug 2021
Response from Georgina Dominguez on 1 Sept 2021
Before anything else, thank you for your stay at Park Royal Los Cabos. I would like to offer you my most sincere apologies for the adverse situation during your stay. I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Staff are extremely nice and go the extra mile to accommodate you.
Stayed 3 nights in Jul 2021
Response from Georgina Dominguez on 28 July 2021
Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it. We will be more than glad to welcome you back at our resort and go beyond your expectations one more time.

2/10 Terrible

Gillian

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It is a cute property. The shower head needs replacement or cleaning and the shower did not drain.
Stayed 2 nights in Jun 2021
Response from Georgina Dominguez on 2 July 2021
Before anything else, thank you for your stay at Park Royal Los Cabos. Allow me to let you know that due to your valuable feedback, immediate actions have been taken to avoid future displeasures regarding these matters Please allow us to change your perspective towards our resort during your upcoming stay. We will be more than glad to welcome you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had a little bit of mold/mildew on the tiles, other than that everything else was clean and staff was very helpful and friendly.
Stayed 4 nights in Jun 2021
Response from Georgina Dominguez on 11 June 2021
Before anything else, thank you for your stay at Park Royal Los Cabos. Please let me inform you that we are working on this issue for these inconveniences not to take place again. Please do not hesitate to visit us again and kindly let us provide you with an outstanding service that exceeds your expectations

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Was happy with the hotel service and staff. It was an older building but overall well kept. Price was nice and locations was good for the price. Don’t pass on a chance to have late night tacos at the taco joint in the alley behind the LaComer retail/food store. Just a short walk from the park royal.
Stayed 1 night in Apr 2021
Response from Georgina Dominguez on 17 May 2021
First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for taking the time to share the delightful experience you had at our resort. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to restaurants and grocery store
Stayed 1 night in Mar 2021
Response from Georgina Dominguez on 5 Apr 2021
Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your comment

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and pool were clean. The staff were helpful and kind. I appreciated their kindness we stayed because our flights were cancelled.
Stayed 1 night in Mar 2021
Response from Georgina Dominguez on 23 Mar 2021
Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have 2 young kids and this place is perfect for small children and also very nice for adults to enjoy. The room was very clean. We loved the good food onsite, fabulous WiFi, nice pool, and indoor restaurant as it got a little cold at night.
Stayed 1 night in Jan 2021
Response from Georgina Dominguez on 4 Feb 2021
Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience. Reading such positive reviews motivates us to work hard in order to improve every day. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you.

8/10 Good

Luis

Stayed 1 night in Dec 2020
Response from Georgina Dominguez on 4 Feb 2021
Please do not hesitate to visit us again and kindly let us provide you with an outstanding service that exceeds your expectations.

10/10 Excellent

Miguel

Stayed 8 nights in Dec 2020
Response from Georgina Dominguez on 4 Feb 2021
There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked in with them as a last minute stay, due to unable to travel to next destination. Booked on expedia and then checked in within 20 mins. Staff very accommodating and helpful to find a room with a fridge.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
It was a good place to stay in a last minute requirement.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Quiet. Small resort with excellent hardworking staff.
Stayed 2 nights in May 2019
Response from Georgina Dominguez on 23 May 2019
Thank you very much for your preference. It was a pleasure to have received it at Park Royal Los Cabos. We also thank you for the time dedicated to share your pleasant experience in our hotel. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. I look forward to welcome you back at our facilites to have the pleasure of serving you again.

6/10 Okay

Melody

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Georgina Dominguez on 15 Mar 2019
Please let me thank you in the first place for staying at Park Royal Homestay Los Cabos and for taking the time to share your pleasant experience.I look forward to your next visit to make your upcoming stay as memorable and pleasant as you deserve.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal for visiting San Jose de Cabo. Public transportation was near to travel to Cabo San Lucas. Places to eat in walking distance as well as a shopping center. Overall i had a wonderful experience at this hotel. I would stay here again.
Stayed 4 nights in Dec 2018
Response from Georgina Dominguez on 23 Jan 2019
We will be more than glad to welcome you back at our resort and go beyond your expectations one more time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good service and the employee very friendly's and sure Im back next time in this hottel
Stayed 1 night in Oct 2018
Response from Georgina D. on 26 Oct 2018
Thank you for your comments, it was a pleasure to serve you and we will gladly welcome you.

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denied confirmed reservation
Confirmed reservation from hotels.com but denied accommodation at hotel stating no rooms available.
Stayed 1 night in Jun 2018

8/10 Good

Brent

Liked: Cleanliness, staff & service, room comfort
Nice place, smiling staff, honest.
All the staff are wonderful and honest. Day one while we waited for our room to be ready I sat by the pool and organised all my currency accidentally leaving it there. Later I was called by the main desk to advise they had my cash. I had no idea I didn't have it on me. There was a LOT of cash - all my currency for a month's stay!!! The staff person received a generous tip:-) The gardens were groomed immaculately each day. There was a pride in the work of all the staff from poolside and gardens to daily maid service, restaurant staff and front desk which reflected well with the guests. The decor of kitchenette and bathroom seemed somewhat dated, but that didn't detract from the clean and peaceful ambience of the unit. There is a supermarket nearby, La Comer, which is a 10 min walk and has all you need including an organic section, plus there is a great Sushi place, Taco place and a Starbucks nearby. There is no view of the beach, but the pool area was nice.
Stayed 17 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No airport shuttle
I was quite annoyed by the "airport shuttle" situation, since this is the main reason that I paid a bit extra to stay there. There is not a shuttle to the airport, even if you pay, and there is only shuttle from the airport if you call them to rearrange (which is difficult to do if you are traveling internationally ( and nowhere is this clear on the website). They didn't try to amend the situation, and merely said I should pay $35 for a taxi or walk a few blocks to take Ruta del Desierto bus, so I opted for the later. It was a bit cold the week I was here, and the pool could have used some more heating and thing that looked like a hot tub is not hot at all. Otherwise, the rooms were nice enough, comfortable, and aesthetically pleasing. Next time I'll opt out of this tourist trap of a town and say elsewhere.
Stayed 1 night in Mar 2018

6/10 Okay

Sandra, Fargo, ND

Disliked: Property conditions & facilities
but would not recommend for long stay.
We asked for a room on the ground floor as I have health issues. They gave us a room on the third floor. The hotel does not have an elevator and I cannot do large numbers of sais. Our friends had a room on the first floor and offered to trade rooms with us so that worked out ok. We were told there was nothin available yet the hotel did not seem very busy.
Stayed 1 night in Feb 2018

8/10 Good

Janice, winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the Park Royal are absolutely fantastic - very friendly and helpful. The resort is close to Public transportation, groceries and restaurants. The restaurant at the resort is very nice.
Stayed 4 nights in Feb 2018

8/10 Good

Terry

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location property needs attention
This is a 3 story older walk up time share, on a golf course, which needs upgrading and maintenance. (Toilet leaked and the bathroom vanity faucets were on a rotted surface from leaking ). The location was excellent for grocery shopping and restaurants.( easy walk) Beds were hard but we enjoyed our 21/2 weeks in San Jose de Cabos

2/10 Terrible

Hitesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO RUNNING WATER, NOT THE BEST OF SERVICE
There is no running water in the room. There is no phone in the room. I contacted the front via my cell phone and there is no information from on the issue or estimate on when the water will be available in the room again. I asked if they can give me another room, they said the other rooms were getting fumigated.
Stayed 4 nights in Jan 2018

2/10 Terrible

Lala, Puyallup Washington

Disliked: Property conditions & facilities, room comfort
No Amenities!
So, call me spoiled but I was not expecting to spend a week in a hotel that DOES NOT HAVE A FRIDGE, MICROWAVE, or a coffee maker and, practically a safe even. It was broken. The bed felt so hard, pillows sucked because they were so firm that my head was all the way tilted sideways I had to use clothes for a pillow, they had no other rooms available. The neighbors upstairs wouldn't stop stomping through out the 6 nights we were there. Pool and HOTTUB was colder than the ocean There was ants all over the sink counter, they didn't clean the 2 glasses we used, but on a plus side they do pick up the room and make the bed everyday. We didn't try the restaurant but we did go to the bar once. The bartender "PEPE" Jose, was so awesome!!!! Best customer service ever.
Stayed 6 nights in Dec 2017

10/10 Excellent

Todd, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful. The room was a lot bigger than I thought it was going to be, which was a pleasant surprise. The location was perfect for me
Stayed 5 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with great location
This small resort is close to shopping, the beach, and some wonderful restaurants. The El Patio, restaurant on the resort site, was perfect for breakfast & lunches, with great service. Mary & Noah were very good, & we loved Norma's happy greeting each morning. Liked the swim up bar, but the water was so cold, we ended up just sitting inside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
quaint resort
good resort, great food, close to megamart staff are friendly and helpful