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Casa Indigo Hotel

3.0 star property
Hotel in San Cristóbal de las Casas with 24-hour front desk and restaurant

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Photo gallery for Casa Indigo Hotel

Restaurant
Double Room
Front of property
Hallway
Hallway
Casa Indigo Hotel creates an intimate atmosphere in De La Merced's center. Guests appreciate the cozy library for quiet moments and the restaurant serving local dishes. Rooms include free WiFi access, with helpful staff available at the front desk around the clock.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room Standard with Street View

In-room safe, desk, free WiFi, bed sheets

Double Room Standard with Street View

  • Sleeps 2

View all photos for Triple Room Standard with Street View

In-room safe, desk, free WiFi, bed sheets

Triple Room Standard with Street View

  • Sleeps 3

View all photos for Quadruple Room Standard

In-room safe, desk, free WiFi, bed sheets

Quadruple Room Standard

  • Sleeps 4

View all photos for Double Room

Double Room

Double Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
Desk
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
In-room safe
  • 15 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
Desk
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Matamoros #8 La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 6 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Ciudad Cuauhtemoc - 10 min walk - 0.9 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Tamales Regionales - ‬3 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Dulceria y Pasteleria La Vid - ‬4 min walk
  • ‪Antojitos Carmelita - ‬1 min walk
  • ‪Taqueria La Merced - ‬1 min walk

About this property

Casa Indigo Hotel

Hotel located in Barrio de La Merced
Casa Indigo Hotel provides amenities, such as a library and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), smoke-free property and tour/ticket information
  • A front desk safe, a 24-hour front desk and concierge services
  • Luggage storage
Room features
All guest rooms at Casa Indigo Hotel include amenities, such as free WiFi, safes and free bottled water.
More amenities include:
  • Bathrooms with designer toiletries and showers
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks and phones

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Front of property

Hotel Mukul Na

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  • Free WiFi
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9.2 out of 10, Wonderful, 162 reviews
The price is AU$56
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Casa Indigo Hotel San Cristobal de las Casas
Casa Indigo Hotel
Hotel Casa Indigo San Cristobal De Las Casas, Mexico - Chiapas
Casa Indigo San Cristobal de las Casas
Casa Ingo Cristobal las Casas
Casa Indigo Hotel Hotel
Casa Indigo Hotel San Cristóbal de las Casas
Casa Indigo Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Is Casa Indigo Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casa Indigo Hotel?

Check-in start time: 3 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Casa Indigo Hotel?

Checkout is at noon.

Does Casa Indigo Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Casa Indigo Hotel located?

Located in Barrio de La Merced, this hotel is steps away from Amber Museum of Chiapas, La Merced Church and Regional Costume Museum. Plaza 31 de Marzo and Museo de San Cristóbal are also within 5 minutes.

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Casa Indigo Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 92 out of 231 reviews
Rating 8 - Good. 103 out of 231 reviews
Rating 6 - Okay. 25 out of 231 reviews
Rating 4 - Poor. 9 out of 231 reviews
Rating 2 - Terrible. 2 out of 231 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien, muy amables en general
Stayed 7 nights in Apr 2024

4/10 Poor

José Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vuelvo a llegar al pozo del colchón

Los colchones pésimo, mejor dormir en el suelo, se les contento si los cambiaban, teniendo habitaciones vacías y no lo hicieron, no cambias las toallas, siempre las misma en los 7 días que estuvimos y te dejan cafetera pero nunca te ponen café, solo el primer día y un día nos dejaron sin rollo sanitario
Stayed 6 nights in Dec 2023

8/10 Good

MOISES

Liked: Cleanliness, staff & service, property conditions & facilities
La cercania con el centro historico...
Stayed 4 nights in Jul 2022

6/10 Okay

Edna

Liked: Staff & service
Disliked: Amenities
It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.
Stayed 8 nights in Mar 2022

6/10 Okay

Edgar Alejandro

Disliked: Staff & service, room comfort

Caro para lo que ofrece.

Hotel sin estacionamiento, camas duras, no había caliente en la mañana para ducharse, red de internet muy mala.
Stayed 1 night in Dec 2020

8/10 Good

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities

Parking is not on the premises

Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación a 3 cuadras de los corredores turísticos, personal muy amable, muy bonito concepto. Volvería a hospedarme ahí
Stayed 6 nights in Feb 2020

8/10 Good

LUIS, Veracruz

Liked: Cleanliness, staff & service
Me gusto el estilo y ubicación, sin embargo creo que por ser estilo rustico no quiera decir que no se cuiden los detalles, ejemplo sellado de puertas y ventanas, acabados en las habitaciones.
Stayed 2 nights in Feb 2020

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación y buena atención el estacionamiento a la vuelta del lugar recomendable
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico y tranquila la zona muchos comercios excelentes ubicaci
Stayed 4 nights in Jan 2020

10/10 Excellent

RAFAEL ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL CENTRICO

EXCELENTE HOTEL, MUY CÉNTRICO, DESAYUNO COMPLETO!!!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fue muy amable y las habitaciones sencillas pero muy cómodas.
Stayed 2 nights in Oct 2019

10/10 Excellent

MARIA GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mas que excelente, el trato de Carlos en recepción es lindísima persona, todos muy atentos el hotel lindo, lo he recomendado a mis amistades que próximamente van a san cristobal
Stayed 4 nights in Sep 2019

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiene estilo.

Me encanto, tiene un estilo único. Solo habría que mejorar un poco la ventilación.
Stayed 1 night in Sep 2019

6/10 Okay

Victoria, toronto

Liked: Staff & service
ubicacion muy buena habitaciones sin ventilacion y ruidosas
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sfeervol hotel, nette kamers. Helaas spreekt het personeel geen engels
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Tiene diseño antiguo pero está lleno de humedad y es muy caro para los servicios que ofrece. Además si contrata por Expedia no facturan
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal super amable! :)

Hotel pequeño pero super lindo, cómodo; el personal super amable!!!... Ahí contraté todos los tours, y pasan por ti al hotel, no sé si por la ubicación del hotel, pero, mi familia y yo eramos los primeros en subir a la camioneta que pasaba por nosotros, así que teníamos la ventaja de escoger los lugares. Está a 4 cuadras del centro de San Cristobal, distancia super accesible para ir caminando, viendo tienditas, ir al oxxo, a un bar y regresar de la misma manera. El desayuno es sencillo, pero rico.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Me encanto su concepto rústico pero al mismo tiempo moderno, muy linda habitación cómoda Si servicio excelente.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo, pero bonito, limpio, bien ubicado. Perfecto para mantenerte activo en el día y llegar a descansar. El desayuno de la mañana, cumplidor. Personal muy atento
Stayed 2 nights in Jun 2019

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Comfort. Cleanliness. Staff. Good Breakfast. Always enjoy staying at the Casa Indigo!
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el establecimiento, el servicio excelente, la ubicación y la comida también. El único "pero" que le pongo es que la habitación que me dieron estaba exactamente en la esquina y había ruido de la calle todo el día y hasta altas horas de la noche.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente trato del personal , habitación limpia , rico desayuno
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal un poco despistado. El desayuno podría variar más. La ducha debería tener mas ventilación.
Stayed 2 nights in May 2019