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Reviews of Oceana Boutique Hotel

3 out of 5
Oceana Boutique Hotel
135 Avenida Algodon, San Clemente, CA

Reviews

5.6
Rating 10 - Excellent. 157 out of 805 reviews" "
Rating 8 - Good. 145 out of 805 reviews" "
Rating 6 - Okay. 109 out of 805 reviews" "
Rating 4 - Poor. 136 out of 805 reviews" "
Rating 2 - Terrible. 258 out of 805 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gladys

Travelled with family
Disliked: Property conditions & facilities
Sorry to say the room that I was given, was very dirty. First of all the reservation I made was with two queen size bed. The room they gave me was only one small bed seem like it was a full size. Covert was blue dirty with white spots, sheets and pillows were not changed, toilet had drop spots inside. Very disappointed 😔 end-up going to a different hotel. Went back to office but they closed left dropped card inside box outside office. Please refund my money. Thanks
Stayed 2 nights in Apr 2024

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities
There were signs for the property on other properties that was confusing from the beginning. There were no street lights down the dark road to the property. The office was closed even though we clearly arrived before closing time. When we got to speak with the housekeeper they had given our room away. Then they wanted to split us up showing us a room that was unclean and bed was not even made. If i could give it less than a star i would.
Stayed 1 night in Apr 2024

2/10 Terrible

Saeed

Disliked: Cleanliness, amenities, property conditions & facilities
Dried blood and burn marks on my bed sheets and blanket, when mentioned never go replaced. I did not expect much by the area was disgusting. Also homeless people sleeping on the chairs and in front of doors making it always trying to get into your place.
Stayed 2 nights in Apr 2024

8/10 Good

Iris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage hotel but community is very kind!
Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE WOULD NEVER STAY HERE AGAIN, ONE OF THE WORST EXPERIENCES WE HAVE EVER HAD =( LOUD PEOPLE ON THE OTHER SIDE OF THE WALL THEY WERE ON DRUGS AND THREATING US WE ALSO FOUND DRUG PARAPHERNALIA IN THE NIGHT STAND! THE FRONT DESK CLERK OBVIOUSLY DOES NOT WANT TO BE THERE! AND WAS NOT AROUND UNTIL WE HAD TO LEAVE SO I COULDN'T COMPLAIN! THE SHOWER WAS LEAKING AND SMELLED LIKE MOLD...THE ROOM WASN'T READY UNTIL ALMOST 5 O'CLOCK...MUST I GO ON, JUST DO NOT STAY HERE - EVER, UNLESS YOU ARE A DRUGEE, THEN YOU WOULD FIT RIGHT IN!!
Stayed 2 nights in Apr 2024

10/10 Excellent

dalila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and easy
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and great stagf
Stayed 3 nights in Mar 2024

2/10 Terrible

Kristofer

Stayed 2 nights in Feb 2024

2/10 Terrible

rebecca, Loveland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

MARGARET

Purchased for a friend. They were comfortable and even stayed an extra night
Stayed 4 nights in Jan 2024

2/10 Terrible

SC

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting, the bed was unmade with pistachios under the sheets and not a single towel or napkin
Stayed 1 night in Jan 2024

2/10 Terrible

Marvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't believe it, I lost my money...
I couldn't believe it, I lost my money... Bad and disgusting
Stayed 2 nights in Jan 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No utensils in the "kitchenette" No drinking glasses No bath cloths No bath soap Office doesn't answer their own phone. Insufficient parking. No parking within four city blocks. Left after one day and lost two-days' charges.
Stayed 3 nights in Dec 2023

2/10 Terrible

alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Devin

Stayed 2 nights in Dec 2023

10/10 Excellent

Isabella

Stayed 2 nights in Dec 2023

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Dec 2023

2/10 Terrible

Naomi

Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drugs being sold on site and someone tried to open the door. Advised hotel of the door incident and claimed to be management
Stayed 2 nights in Nov 2023

10/10 Excellent

Judicial Action

Liked: Cleanliness, staff & service, property conditions & facilities
Check the shower stall in 103. There is a crack...may or may not be leaking below and causing long term water damage. Merry Christmas!
Stayed 3 nights in Nov 2023

8/10 Good

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Keira

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The man that checked us in was friendly and guided us to the room. The room itself was pretty run down. There wasn't any soap provided, a third of a roll of toilet paper, the beds were uncomfortable and very creaky, it smelt like cigarettes as people were smoking right outside our room, and the walls were paper thin. We could hear someone yelling very early in the morning. We check out early in the morning. The drop key box was convient.
Stayed 1 night in Nov 2023
Response from JM/Mgr on 20 Nov 2023
We will address these issues

6/10 Okay

Mickey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from John/Mgr on 13 Nov 2023
Thank you for the great review

8/10 Good

Eric

Stayed 1 night in Oct 2023
Response from JM/Mgr on 20 Nov 2023
Thank you for the great review!!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service nice people
Stayed 1 night in Oct 2023
Response from John/Mgr on 21 Oct 2023
Thank you for the great review!! See you again soon!

4/10 Poor

Bryan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Mgt on 17 Oct 2023
Thank you for your review

2/10 Terrible

jacqueline

Stayed 2 nights in Oct 2023
Response from Mgt on 17 Oct 2023
Thank you for your review

2/10 Terrible

KOJI

Stayed 5 nights in Oct 2023
Response from Mgt on 16 Oct 2023
Thank you

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the room, burn holes in the sheets and a weird red substance dripping down the mirror in the room. It was awful. Had to buy roach spray and roach motels just to be able to walk in without seeing roaches running around. Front desk said they could move us to another room but they were all compromised with roaches. Will not stay here again.
Stayed 3 nights in Sep 2023
Response from Mgt on 29 Oct 2023
We are currently renovating the hotel and addressing these issues.

2/10 Terrible

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Yeah the place was nice from outside at night because of the lights and stuff., but I had the room 617 believe it’s facing the street.. I killed two spiders and three roaches..on the last night there, it was too late for us to complain..
Stayed 2 nights in Sep 2023
Response from Mgt on 7 Oct 2023
We are looking into these issues.

2/10 Terrible

Steve

Travelled with partner
There were cockroaches & bedbugs throughout our unit. The floors were dirty and we had to clean off all the counter tops. It was advertised as $57/ night, but add ons ran it up to $98.
Stayed 1 night in Oct 2023
Response from JM on 6 Oct 2023
We are addressing these issues.

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes!
Everyone at this property is friendly and overall wonderful. It’s a cozy little beach spot for a day or a few. I appreciate the accommodations!
Stayed 1 night in Oct 2023
Response from John/Mgr on 4 Oct 2023
Thank you for the awesome review! It was a pleasure to have you as our guest.

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like being in a great movie. Very unconventional. Interesting friendly characters all around. A really great experience worth writing about. It’s got history.
Stayed 3 nights in Sep 2023
Response from John/Mgr on 4 Oct 2023
Thank you for the awesome review!! We try very hard to take excellent care of our guests!!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Jm on 3 Oct 2023
Thank you for the awesome review

8/10 Good

Michael, burbank

Stayed 2 nights in Sep 2023
Response from John/Mgr on 26 Oct 2023
Thank you for the great review

4/10 Poor

Shawn

Travelled with partner
Disliked: Cleanliness, amenities
Odd experience all around. Broken fixtures, no maid service, not clean, roaches, and had to ask for toilet paper because there was none.
Stayed 1 night in Sep 2023
Response from Jm on 2 Oct 2023
I am addressing this issues

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything about it I ended up leaving and just going back home
Stayed 1 night in Sep 2023
Response from Jm on 30 Sept 2023
We apologize that you're staying do not meet your expectations we are striving to improve on a lot of areas we hope you'll give us another chance in the future

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jm on 30 Sept 2023
Thank you

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches and tv kept cutting out
Stayed 1 night in Sep 2023
Response from Jm on 29 Sept 2023
We are addressing your concerns

4/10 Poor

Oscar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The place needs renovation. The room was full of cockroaches. The price advertised is not what you end up paying. Better to go to nearby places with similar price. They seemed to be impolite.
Stayed 2 nights in Sep 2023
Response from JM/Mgr on 25 Sept 2023
We apologize for any issues, we will strive to improve.

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Mgt on 24 Sept 2023
We apologize that the hotel did not meet your expectations we're working on a lot of improvements room renovations etc. Hopefully you will consider giving us another chance in the future

8/10 Good

Renae

Stayed 5 nights in Sep 2023
Response from Jm/Mgr on 23 Sept 2023
Thank you for staying with us!! You are a awesome guest! John/Mgr

2/10 Terrible

RM

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE! DON’T STAY HERE!
Stayed 2 nights in Sep 2023
Response from John/Mgr on 23 Sept 2023
We are sorry your stay did not meet your expectations. We are working daily to improve a guest's overall experience.

10/10 Excellent

Shirley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Stayed here for a last minute trip and was very nice, but will say the furniture is outdated and some of the fans in the room don’t work. :/
Stayed 1 night in Sep 2023
Response from John/Mgr on 23 Sept 2023
We are currently working on room renovations. Thank you for staying with us!!

10/10 Excellent

Jesse

Stayed 2 nights in Sep 2023
Response from JM/Mgr on 6 Oct 2023
Thank you for the awesome review!!

2/10 Terrible

RONALD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh boy, where to start… the property reeks of cigarettes, it’s filthy, unkept, lamps in the room did not work because were not plugged in, because there were no outlets on all that side of the wall. No light bulbs in the ceiling fan, not one light in the room!! There was a cigarette burn on the sheet. The floor from the bed to the bathroom is not even. There’s no curtains, the blinds are smaller than the window frame, with a broken blind. Of course after all this, whatever you imagined the bathroom was like, multiply it by 10, pictures will say 1000 more words!!
Stayed 1 night in Sep 2023
Response from Mgt on 11 Sept 2023
We are happy you enjoyed your stay

2/10 Terrible

Terah

Disliked: Cleanliness, staff & service, property conditions & facilities
I never leave reviews and honestly host airbnbs myself. This place was gross. From sheets on the bed flipped inside out to cockroach’s at night crawling in us and the floor having sunflower seeds eaten and the sink having hair. I’m sorry, it was the cheapest stay in the area but sometimes you pay for what you get and this was absolutely the case here… would NOT recommend 👎
Stayed 1 night in Sep 2023
Response from JM/Mgr on 23 Sept 2023
We are addressing these issues. Thank you for staying with us!

2/10 Terrible

Todd

Business traveller
Disliked: Amenities, property conditions & facilities
Cockroaches, sheets dirty, air didn’t work, windows broken. Cops were called as tweakers took over the building. Refund if possible. We left after 2 hours.
Stayed 1 night in Sep 2023
Response from John/Mgr on 23 Sept 2023
We will address these issues. Police was on property as first responders to a guest having health emergency.