San Carlos Holidays from AU$2,040

The room bathroom tub was very slow to drain making water stay in the tub overnight. The tub design is very poor, water gets all over the floor while showering. And water pressure was horrible. The power outlets on both sides of the bed did not work. The AC in the room was horrible too. The lowest we could set it for was 71 degrees F making it difficult to sleep at night. The staff and staff service was great everywhere throughout the resort. The concierge person Cesar was amazing. He made sure we had everything we needed. Food was great. The place has great potential, just needs to be updated (all bathrooms and bedrooms)

Very hospitable and great customer service.

Room was good. Clean. Comfortable. And actually upgraded, TWICE. So major kudos to the hotel for accommodating us with the room. When we checked in, they stated the room I had booked was not available for some reason, so they upgraded us to ocean front. So very happy with that. Only problem was that it had no hot water. We asked the hotel to fix it and they tried and tried and couldn’t fix it. They were kind of slow addressing it. Ultimately they upgraded us once more to a different room but even bigger! And nicer. Also on ocean front. So they did a good job in the end. The housekeeping was a bit questionable in that towels seem to be limited in the number of towels they give you but no big deal really. All in all, great experience. Just be prepared to walk, A LOT. The resort and absolutely MASSIVE in scale. Something like 15 pools, 15 restaurants and a beach that seems to stretch for miles. Never been to a resort this amazingly big. They do have shuttle services so if you don’t want to get your 10k steps a day in, which is very easy to do here. You can grab the shuttles which come around every 10-15 minutes. Food was pretty good too. Would recommend this hotel. Great for families.

Was a great sty. Would recommend

Staff was phenomenal I never tipped as much as I did on this trip Armando the front desk staff was amazing he arranged all of my dinners at restaurants and helped with almost everything