This hotel needed to be stellar since we endured the 18 hour bus ride from Mendoza to Bariloche. My travel companion, aka my boyfriend, was not keen on the bus ride yet we had been assured by a friend who had been to the lake district two years prior that surviving the ride was worth the abounding beauty present at Bariloche. We met the challenge and indeed we were not disappointed, but actually grateful we could experience this special place. This hotel was perfect! The concierge/front desk team were brilliant. Natalia handled my needs/requests while I planned our time there with her. On the evening of our later arrival, we ended up staying at the hotel for an early dinner. Nicholas and Lucas, servers, were outstanding! They could not have been better. Positive, Professional, and Pleasant. Nicholas suggested a very nice wine. The art collection is magnificent and above all the pieces of tangible art hanging on the walls and placed in the gardens (sculptures) the natural beauty of being situated on the lake is absolutely stunning. The time went far too quickly for we liked it THAT much we could have stayed for far longer... next time.